Coleman Furniture has a rating of 4.6 stars from 16,196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Beautiful sofa made with quality materials. I waited for it longer than I wanted to because of Covid but it is worth the wait. I am very happy with this purchase! The delivery guys were great too.
Tip for consumers:
Covid slows delivery but that’s everywhere n
Products used:
Furniture
we waited on hold for almost an hour and customer service never came back on the phone. we were waiting for a 10% memorial day discount match but finally gave up. We did spend almost $3000 today
Nice to have extra storage. We put some silicone mats on the top to protect the stone but not mandatory. We also took the wheels off to make it a bit lower and because we don't need to move it around
This bed configuration fits my granddaughter perfectly as she moves from a crib to her first bed. The storage around the bed frame is perfect for her stuffed animals!
Products used:
Bed
I STRONGLY ADVISE ANYONE WHO IS INTERESTED IN THIS CHEAP QUALITY FURNITURE RUN! DO NOT PURCHASE! I WAITED FOR 2 MONTHS TO GET LIVING SET AND DEFECTIVE DELIVERED ON SAME DAY! NOW THEY ARE GIVING ME A HARD TIME TO REPLACE AND I HAD TO REACH OUT TO MANUFACTURER MYSELF AND BBB! CHEN IN WARRANTY CLAIMS IS UNKNOWLEDGEABLE AND THE CUSTOMER SERVICE IS HORRIFYING!
Honestly one star is wayyy too generous! This company is a Joke! The products they sell are delivered in poor quality and damaged which the company does very little to resolve. VERY BAD customer service! I looked them up at the BETTER BUSINESS BUREAU and there rating is a C! And they have 375 complaints which clearly they could careless about! Also BEWARE this company also goes by RENEGADE FURNITURE! Save yourself a headache, time and your MONEY and shop somewhere else.
Hi Starlett,
We are sorry for the issues you have experienced thus far with your order and we would like to further look into this matter. At your earliest convenience, please provide a valid order number.
We look forward to hearing from you!
The Coleman Furniture team
Do not buy from Coleman Furniture! You will be mislead and lied to from beginning to end. You'll be charged for furniture that hasn't shipped yet. You'll be lucking to receive your order at all. BEWARE! BUY SOMEWHERE ELSE!
Hello RJ,
Thanks for sharing your feedback with us! May we ask for your order number so that we can further check on your order and handle your concern? We look forward to hearing from you!
Thank you!
The Coleman Furniture team
This sectional was a steal for the price we paid. It's great quality and exactly what we wanted. The delivery process was also worry free and went smoothly. Would definitely shop here again!
I ordered a desk chair for my son as a xmas gift. Not only was the chair high quality, but Coleman provided great customer service with delivery information about my order. Great job!
Do not buy from this company. We ordered the Parker-House Tempe Bookcase and Writing Desk and it was handled by multiple businesses before it was delivered to our house. When they opened the back of the delivery truck we were in total disbelief at what we saw. At some point the furniture had been unboxed and the contracted delivery company had not strapped it down inside the truck. It had not been wrapped in furniture pads or shrink wrapped and had no protection around it at all. It was literally lying in a pile in the bed of the truck. Coleman states that is too bad and isn't their fault and that we have to accept the delivery or be charged for shipping and a 15% return fee. Luckily, our credit card company has stopped payment and the charges are being disputed. The customer service at Coleman is pathetic. Please see the attached photos of what we saw when they opened the back of the delivery truck. No one in their right mind would have accepted this delivery after paying over $4300.00 for this furniture.
Hello Benanne,
We're sorry to hear that your furniture looked damaged upon arrival, and for any inconvenience that may have caused. Our customer service team is currently working on this issue and will get back to you as soon as possible! Thank you for your patience.
The product was the exact same as in the ashley store. It did ship free and was a bit cheaper as well. Overall I saved about eighty dollars by buying from coleman furniture.
I have got an awesome deal from Coleman and would be able to setup my house with the money spent, waiting for the delivery and setup experience before I provide a complete review.
everything easy to understand and use with confidence. this was needed because this is the first thing i've ever ordered over the internet and i'm nervous. hope all goes well with coleman furniture!
This was the easiest process for ordering furniture I have ever experienced. Within 5 days my furniture was sitting at my front door. The price is very reasonable. Will order from them again.
I wanted to take a moment to share my positive experience with the couch I recently purchased from your online store with order number *******. I have to say, I am absolutely in love with it!
First of all, the online ordering process was extremely easy and user-friendly. The website was well-designed and provided all the information I needed to make an informed decision. The delivery process was also very smooth, and the couch arrived in perfect condition.
But most importantly, the couch itself is just amazing. It is even better than I had hoped for! The design is modern and stylish, and the quality of the materials is top-notch. The cushions are comfortable and supportive, and the overall build quality is excellent. I can tell that this is a piece of furniture that will last me for years to come.
Overall, I am extremely satisfied with my purchase, and I would highly recommend this couch to anyone in the market for a new piece of furniture. Thank you for providing such a high-quality product and excellent customer service!
Jill Leiner was beyond helpful
Also spoke with someone else but do not know his name and he was very helpful as well
great customer service experience
Shopping on this site was a breeze. I ordered just what I wanted. Now, only if there was product teleportation! I can't wait to see it all set up in my living room!
Quick and easy. Glad to see furniture dimensions and set options. Would have preferred to use PayPal or ApplePay, but was not offered as a payment option.
Fantastic bar! The metal on it looks like it's hammered out of an old airplance and I get so many amazing reviews. It has slight throwback values dating to the 80's but it looks great in our space.
I love my furniture. I found a coupon on their website that would've given me an additional $30 off my order. I called twice a left a voice message and no one ever called back.
I found the couches in store (one of those overstock warehouse places) and planned to buy them there, as we were making our final decision I was doing some research online and found Coleman Furniture for the first time. The price was so good I almost ignored it, I thought it had to be a scam. Especially with the free addition of the 5 year warranty. But everything I could find showed they were on the level. I finally decided with a price that good I would take the chance and hope my credit card company could protect me if I needed, I didn't.
They communicated great they were delivered weeks before I expected. Honestly the drivers were supposed to be there between 1 and 6 on a Sunday and call an hour before they arrived. At 11 they called saying they were 30 mins away. So when they got there I was still installing baseboards and quarter round. But they were nice, and knew they were early. Did a great job at setting them up and showed me how they came apart for later if I needed it. Overall it was a great experience.
Nice looking product, assembly was straightforward. Love the usb plugs. Love that the shelving is there, it is great for a small room or room with a small closet, as you can expand storage options
Products used:
Bed and frame
As I said earlier, I just hope you work with me on the delivery date. I am only off on Fridays and I cannot help that. It seemed your terms of delivery were a little harsh, but I understand .
Fast and efficient service. The delivery service was very professional. The product meets my expectations. I will do business with this company again.
I love this piece. I will use the pull out drawer to store my laptop out of site. The top is the perfect size for my printer. Lots of storage underneath. It was easy to put together.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Frances,
Thanks for taking the time to share your feedback! We understand that the left portion of your sofa is malfunctioning, and we've therefore issued a replacement mechanism to be shipped and installed by a licensed furniture technician. We have covered the cost of replacement order as well as the associated shipping fees.
We're sorry for the trouble this has caused you and we look forward to resolving this case for you!
The Coleman Furniture team