Coleman Furniture has a rating of 4.6 stars from 16,196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
The Furniture was beautiful! Made very well, very sturdy. Delivery was very professional. Did take longer than originally promised, but we were in no rush so that wasn't a problem for us!
I purchased a dining table and a sectional sofa from Coleman furniture online on Nov. 27th, 2018. The sofa arrived in local distribution center around Dec. 20th, 2018. I requested them to deliver the Sofa to my new home before Chrsitmas. They told me they need to wait for the dining table together, which will arrive on Dec. 26th, 2018. Actually, the table arrived in local distribution center around Jan 15th, 2018.
When the dinning table and sofa were delivered on Jan 22nd, it was observed there was a clear crack on one the table corner. The delivery man also noticed it and took photo. But when we feedback to them, they firstly said it's normal; Later asked me to look for a certified furniture technician to repair it; Finally told me that they would confirm with manufacture and confirmed it was standard "crack". What a $#*!ing response!
If I want to return, I need to pay around $300, around 30% of the table cost! Terrible experience!
Placing the order was confusing; the entries were not recognized and had to be reentered. This was frustrating. Browsing the site could have been a little more streamlined
Got my sectional to me earlier than expected. The guys got it up the stairs well and did a great job with the installation. No hassles. Highly recommend
My experience with Coleman Furniture was great! The drivers were professional, clean & put everything together in a timely manner. The couch is a great material and color!
I was looking at another furniture store when your store came up in the search. Your delivery procedures sold me besides I think this is a nicer couch.
We have had this sectional for a week now and we absolutely love it! The delivery and set up were great! This couch is so comfy and comfortable. We definitely recommend!
Products used:
Sectional
Not too bad, but the terms and conditions were hard to read because they were in the little box...and took forever to click through since scroll didn't work.
Customer support was extremely helpful. This product along with the shipping and delivery/setup make this the best deal for this item that I found. Thank you Coleman Furniture!
Great experience. The information given online was very helpful and appealing. Mae was really proactive at helping me put together my order and setting up my delivery schedule.
Your website is not user friendly at all. It jumps all over the place. Fix it so that your customers especially first timers, feel comfortable placing an order.
Employee reached out to me and told me about the protection plan that i was unaware about. Great customer service! Can't wait to receive my new sectional couch!
Bought a 3 pc table set for under $200 and couldn't be more happy. Definitely would recommend to anyone looking for quality and great priced furniture.
Delivery guys lee and wes were awesome did great very well mannered and was a quick set up! Would definitely recommend the company we purchased from and would request for the same delivery guys!
Their website was ambiguous about whether we needed power packs, we don't. Now they are refusing to take them back. Now they stuck us with cordless power packs in unopened boxes that are useless.
Tip for consumers:
They are a middleman. They sent me an Ashley couch. None of their products seem to be original, and they refuse to return anything.
Products used:
I bought a power reclining couch
This bed simply beautiful! The photo in the advertisement does it no justice. It is gorgeous and truly makes a statement in my bedroom!
Awesome choice and well worth the cost.
I ORDERED FURNITURE TWO MONTHS AGO AND I AM STILL WAITING. I WAS JUST TOLD THAT THEY RECEIVED THE WRONG FURNITURE FROM THE FACTORY AND NOW I MAY HAVE TO WAIT ANOTHER TWO MONTHS FOR A NEW PIECE TO BE BUILT. THE ONLY OPTION THEY OFFER FOR CANCELLATION IS FOR ME TO PAY OVER $300 FOR A "RESTOCKING FEE." PLEASE SAVE YOURSELF SOME GRIEF AND DO NOT BUY FURNITURE FROM COLEMAN.
I had never heard of Coleman furniture but it was a pleasure doing business with them. The email updates on my order was nice and when it was time for delivery the customer service was outstanding.
It'd be nice to know how long it will take to deliver = I need a bed ASAP! Also my Billing address is different than delivery because I just sold my home & moving into a new home. I won't have email.
After waiting 5 weeks for delivery of a piece of furniture (wall unit), it finally arrives. The guys assemble with a hammer and only tells me after I've signed for the delivery that the holes did not align properly and that it's essentially trash if I ever attempt to disassemble or move it. He propped one of the shelves with Allen wrenches and stripped the wood on another shelf so that the screws won't fit in. There is broken pieces of wood on the base of the wall unit, a big scratch on the side and nicks on the front.
Customer service was a joke. They were unconcerned about the quality or my experience, even though it is well documented by photos of the damage. I was offered a "courtesy" $125.00 to find someone to fix the damage. The sum wouldn't even pay for the time it would take me to identify a reputable repair service, nor come close to the cost of repairing the extensive damage to the unit.
Coleman Furniture is by far the worst company I've ever had the misfortune of making a purchase from. If I could rate them less than 1, I absolutely would. DO NOT buy anything from this company!
User-Friendly Site and Good Product Details. This purchase is the second such unit I am buying... quality and function is fabulous! Access to drawers and bins from both sides is a dream!
I like the way they show you all of the options that go with what you are buying. Easy to navigate and choose exactly what you want without a pushy sales person.
I ordered a set for my outside patio and it arrived weeks before it was supposed to. The set is beautiful and well made. I will definitely be ordering from Coleman again!
I was eventually able to place my order, but had to go about it through unusual methods. Kept deleting items from my cart when I place a new item in. Very frustrating.
Absolutely awful customer service. They lure customers in with decent pricing and promises of quick fulfillment of orders. However, when ANYTHING goes wrong, they place the blame on the manufacturer and take NO responsibility for taking care of their customers. OWN YOUR MISTAKES! If you can't do that, then you don't deserve my business. Placed an order for an entertainment center based on the info on Coleman's website that said it would deliver in 2-3 weeks. The reality of the matter is I will not get my order until 7-8 weeks have passed. When I called to voice my dissatisfaction, they callously thumb their nose and say "Sorry, we can't expedite and we will not offer any compensation or discount for your inconvenience". What that tells me is that you don't care about my business. It's not your manufacturer's fault when you make a promise to a customer that cannot be fulfilled. It is YOUR mistake. Own it! I have heard multiple stories that are similar or worse from other colleagues and friends. Wish I would have done my homework on this AWFUL company before placing my order. Do yourself a favor and STAY AWAY. Plenty of other great furniture stores both online and brick & mortar who are more deserving of your business.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Reagan,
We're delighted to hear about your positive experience! It brings us joy to know that you were satisfied with our white-glove delivery service. This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come!