Coleman Furniture

I ordered my couch from here as well. It's great quality and the delivery was great and they were friendly while putting it together. They're quality is great for less!

I had an online chat with Hanna about an item I was considering purchasing. She was professional, friendly and extremely knowledgeable. All my questions were answered.

love the website and ability to look at the product so close up and in different positions. I also appreciate the layout with dimensions. very helpful

Coleman had the best deal on the item we were looking for, plus it included free white glove delivery. We received our item quickly, and the whole experience was hassle-free.

Their estimated delivery times are about a month and a half off. My couch has now been pushed back 3 separate times each time being a 2 week push back.

Unable to complete printer stand because of missing piece in table leg. It was very frustrating because I did not realize it until the printer stand had been partially done,

Beautiful! Just like the picture. It really took my living room to the next level. Classy! I'm trying to host every gathering now. "Due notice the beautiful ottoman folks!" lol

Recieved furniture but has damage in different areas of couch and loveseat as well as manufacturing defects. All of these I believe can be repaired without returning. Let me know how to proceed.

I purchased a dining set on 12/2/18 and the purchase amount was pending in my bank account ever since. On 12/13/18 I looked at my account and Coleman's charged me the exact same amount AGAIN. I contacted them all day long even showing them my transaction history from my bank. One person said that it is NORMAL for them to do this and the additional charge would fall off that day- which it didn't. Another person said that it will probably take 5-15 days for the additional charge to "fall off." The majority of people I dealt with insisted that they only show that they have charged me one time so there's nothing they can do- even though I shared the proof with them. So now I have paid $4271. 44 for a dining set that I don't even have yet and my receipt and all beginning emails verify the cost was $2135. 72. Since the refuse to help me in any way, I now have to wait for my bank to dispute the additional charge which could take months since Coleman's isn't complying at all.
DO NOT BUY FROM THIS COMPANY!
I wanted to give them a chance even though I had read many many bad reviews, but what they are doing to me is far worse than any of the complaints I have read.

I'm a pretty understanding person and can see why there would be delays with COVID and whatnot, but my word, this company is horrible. Horrible. If you want to wait 4-6 months (possibly longer) for your furniture to arrive and if you enjoy awful communication throughout the process, order from Coleman!

I ordered a section couch in June. It's October and no signs of a couch. After raising hell multiple times, the manager herself said I would have expedited shipping and will receive mid-Oct. I recently received another update several days ago that it would take an additional 6-7 weeks. Oh, and a portion of the section hasn't even been built yet. Sweet. Ordering furniture in June only for it to arrive near Thanksgiving is unacceptable.

Coleman Furniture's customer service is absolute garbage. I've been told a manager will get in contact and return my call. They never did. That has happened three times now. Sales reps and managers deflect, deflect, deflect. It's never their fault, it's the manufacturer. The blame is placed on anyone but them. Don't expect any sort of discount for the delay either and offering expedited shipping is also a sham. They are clueless and will tell you anything just to save face.

If you are looking to spend a sizeable amount of income on furniture, I beg you not to spend it with Coleman. I canceled the order and will find something else. This company is terrible.

First time buying online and so skeptical about making such a large purchase. I did the chat line and procrastinated for over a week, visiting the online site, calling on the phone, and even going to a local store (another distributor in my state). Called again and this time the guy who answered asked me what were my reservations or concerns. OK, #1) too many negative reviews. RESPONSE: Only people who are unhappy usually want to tell about it and its usually due to reasons beyond our control, like they ordered something that doesnt fit in their home or maybe delivery delayed by carrier due to scheduling, weather, or availability.
After that response, #2,3, or any others didnt matter.
RESULTS: Coleman was upfront about availability and estimated delivery dates. They called me with status and also to advise when manufacturer completed and shipped my bedroom set. Delivery was ahead of estimated time and while glove service was outstanding.
BEST part is I literally paid 50% less than my local distributor (saved on sales tax too).
Absolutely delighted with every aspect of this purchase. My husband said he felt like royalty when he saw it and was very pleased with white glove delivery. Coming from a 40 year experienced furniture mover, I have to agree with the Royalty rating and experience.

If I could give them a zero star rating I would! When we ordered our hall server buffet piece during the checkout process it stated an ETA of 2 weeks. Other suppliers stated 10-days, but we went with Coleman for their pricing and reputation. Unfortunately 2 weeks went by no communication. After almost 3 weeks we get a notification that its with our local delivery partner. Then we wait another few days for a call from them. They are in Chino and we are in San Diego. They said the soonest they can deliver would be another 20 days from contact. So now my ETA of 2 weeks went to 40 days or almost 6 weeks. Spoke with Connie, account manager, and there was nothing they could do about the shipper that they subcontract, regardless what their website stated. I had explained we needed this piece to finish off our décor for TG party we had upcoming. That is why we purchased it on 10/17 to allow plenty of time past the 2 weeks in case of delay. So even with this misinformation, they still want to charge me a restocking fee of 15% to cover their shipping. If you can't honor an ETA, don't publish it on the order form prior to checkout and completion of the sale. Next time I will just go to Overstock.com or another online retailer that operates their business truthfully (may cost a bit more) and honors their customer relationships. I will pass this on to the CC company to handle. Save your $$$ and time and google your piece and search for another retailer.

We are SUPER happy with our purchase from Coleman - we had been looking at a piece of furniture from a competitor and were thrilled to find it a bit cheaper here - and even more ecstatic to see that we could get it set up for a fraction of the price! The piece arrived in great condition, as expected by the description online.

This review is getting 4/5 stars because of the local delivery company that was contracted to deliver the piece - they called to confirm delivery window and I missed the call - so they left a message. I called the number they left in the message back to say that window was NOT a good window and we would need to reschedule. They did not return my call, and showed up EARLIER than the window. Luckily my husband hadn't left the house yet, so they were able to deliver and set up - but their communication was poor about it. I'm not sure how much say Coleman themselves has in the delivery process.

I would order again, but just slightly hesitant to have to deal with the delivery company.

My order was confirmed and an estimated date sent for delivery. Everything was right on time.
On of my items arrived damaged and it was replaced in a timely manner.

Customer service made sure my issue was address and that I was completely satisfied.

Shipment and delivery is very slow, but I think that's across-the-board with any company you would go with…. In the end, Service was wonderful and I love the desk and bookcase I received.

Web site is a bit clunky, but okay. I had to wait 30 mins for the customer representative to answer my questions, but overall it was a good expereince.

I would like to return the chair...it stopped working after 1 week! See proof of purchase at the top...
I can be contacted at *******310 or *******@yahoo.om

DO NOT PURCHASE FURNITURE FROM COLEMAN FURNITURE! They sent me a damaged (completely broken in half) item and refused to give me my money back for it. Then they proceeded to harass me for the damaged item back after not giving me my refund. They send a replacement I never even wanted. I just wanted my money back. They sent a damaged item with torn packaging and request that it must be picked up in its ORIGINAL packaging which I emailed and shown them is completely unable to be reused. I told them if they want the item they must provide new packaging but instead they send people to pick up the item even though it has no packaging. After months they are still emailing me. Can't believe they are refusing to provide packaging for the damaged THEY sent. This isn't a reasonable. The item wasn't even good quality either.

my debit card was declined for not matching my billing address on file, but that is not the case. verified funds before completing purchase as well. confused as to why it was declined.

We bought a new file cabinet and have the hanging files setup although it took us some time to figure out the setup. It is functional but I fear we will outgrow it.

Easy and clear check out system, no confusion and no problem. Just put in all information required, was able to see other payment arrangement options, and then ordered. Simple and to the point.

It was easy. I like the point system although we will not be able to experience using until our next order which will come in handy when we order the other pieces to our bedroom set.

I only found what I needed on this site. I really enjoyed the experience. My only negative comment is that is that I had never heard of your company and accidentally stumbled onto it. (happily) so)