Coleman Furniture

Furniture delivery was great very satisfied with my selection. I definitely would recommend to someone else.

Super easy to place my order. It was received in perfect condition. However the movers didn't connect one side and I can't due to both of my wrists having arthritis and in braces. I called 20 minutes after they left and was open to whenever it was convenient for them. They never got back to me. Still haven't and it's really frustrating that I paid for the movers and they aren't willing to come back?

The website was very helpful, but when it came to getting the furniture shipped and delivered it was very vague. I would only get generic answers to my shipping questions.

Only generic answers as to what was happening with the shipment. From someone that worked in the industry of shipping stuff cross country it was frustrating and will probably keep me from ordering again.

I ordered a 3 piece sectional. It was delivered a few weeks after ordering, but one of the pieces delivered was the other color. The delivery guy was helpful in coordinating the return. It took 1 week to reorder the last piece, and 3 more weeks for it to arrive. Coleman Furniture kept me updated on the communication from the manufacturer while waiting for the last piece. I just wish someone had checked my order prior to delivery to confirm it was the correct color. Both sets of delivery guys were great, though!

Second time ordering a couch. Excellent customer service and delivery service. Great communication and will definitely use again.

Questions answered immediately and with the information I needed. Very helpful moving shipping dates around as my move in date changed.

Everything was great except getting my actual furniture delivery scheduling. On Coleman's behalf I know they try to schedule as many deliveries at once as possible but took 3x calling to get a schedule date.

Was ok

It was a long wait between ordering and delivery, but the delivery was smooth and the people were helpful.

It was very easy. The financing and everything. The gentlemen that brought it and set it up were very professonal.

Very nice and polite. Quick and easy! Very glad we took the chance as we were a little nervous but they changed our mind and did a wonderful job! Already bought another product through them!

When the furniture was the delivered the 2 delivery men never even told me to check the furniture, so never new I had to. My closest friend dads passed away and after the left, I left to help her pick her father's ashes up. When I got back home I started putting my things in the dresser and my drawer is broken. Won't close right and makes noises. Upon further inspection 1 night table top is half off AND the amount of dirt that was in drawers are unacceptable for a $5000 bedroom set. I called right away to report it and you guys would not help me. I will never ever buy from your company again and I planned on buying ALL of our furniture from you guys. $#*! $#*! company with $#*! $#*! customer service… I contacted the BBB since you're unwilling to work with us..

I was told to send videos (10 seconds) and my phone wouldn’t let me do. So, because I couldn’t send it, you people wouldn’t help.

Very professional, very responsive, excellent quality product delivered and set up in my house. No touch service was awesome, workers are confident and professional.

Responded quickly to me, kept me updated, very satisfied

Enjoyed the whole experience from shopping online, to receiving the furniture. It arrived as promised and the delivery and setup was painless the gentleman who set it up were courteous, and very respectful of my home just appreciated the whole experience.

Amazing, the furniture is beautiful, it was moved in quickly and carefully, and set up incredibly fast. I look forward to ordering more furniture in the future.

We found the couch we wanted online at Coleman. We had never ordered from Coleman before but took a chance. It was a great experience. They delivered within the window they said they would. Whenever I wanted an update, they were responsive. The couch is wonderful and exactly what we wanted. Thanks!

Awesome great! Very happy with everything! Very smooth will order again for sure!

We were doing some living room renovating and ordered the furniture set thinking it would be 3-4 weeks out before it came. To our surprise, it was delivered in about 1 1/2 weeks. Since we were doing some drywalling, we had the delivery people leave it apart and wrapped. We were able to put them together without a problem and we love them, they are just as expected, no defects, and we have received alot of compliments already!

Website made it easy to see the different possibilities of the couch, as well as providing accurate dimensions for each piece making it more confident it would fit my space.

Ordered four chairs. They actually arrived sooner than expected. Everything was great, except one of the chairs was missing the hardware package with the screws and washers to assemble it. I contacted them and after going through way too much effort, they shipped me replacement screws and washers. It took over a week to get the parts I needed. Once i got them, they worked, but they did not match the finish of the screws and washers on the other three chairs. The other three had stainless steel screws and washers, but the replacement ones were black, probably anodized, or galvanized steel, but not stainless like the others.

Required too much effort. Took too long to get replacement parts.

Was cheaper ordering on here than Ashley's furniture For the same exact furniture sold by Ashley's! Even better that it was a quicker delivery and received the white glove delivery for free (Ashley's wanted to charge like $500 for the exact same service) and the warranty was way cheaper. All around great furniture and service!

Great experience with shopping for bar chairs. Beautiful chairs and I plan to shop again in the future. Thank you.

We ordered a sectional from Coleman, hoping it would arrive for our housewarming party a month later. After three weeks with no updates, we contacted customer service. They said they had no control over when the sectional would actually ship. Days later, they informed us that the manufacturer would be sending it to their shipping partner in a few days, but they couldn't be certain. We were frustrated and felt misled because we would have canceled our order if we knew the process could take longer than a month. Also, the 15% restocking fee they said they would charge if we canceled even before the item was shipped is absurd. We gave a 4-star rating due to poor communication.

Customer service made me feel anxious, stressed out, and hopeless. I blame the store policies more than the actual reps however, who to their credit were very curteous even when I regretfully was not.

The table we bought didn't work. You couldn't close it when the leaf was in. It took a little back and forth, but it got repaired. I'd use the company again.

See above. It took too long to resolve but it did finally get resoled.

Coleman furniture promptly answered questions I had about my sofa and even contacted the manufacturer when I had a question they couldn't answer. Great customer service.my couch was delivered when it was scheduled to be, set up and all packaging removed. The gentlemen who delivered it were prompt and friendly. And last but not least, I LOVE the sofa!