Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Coleman had great selection of outdoor furniture and pricing was very reasonable. Great customer service. My order arrived on time and exceeded my expectations.
The ordering process was easy, and we absolutely love our new sectional! The only issue we had was the ship date changing several times. White Glove Delivery experience was top quality!
The entertainment center I ordered was more than $1,000 less that it was on another cite, and there was a sale, so it was 15% off that price. Not too shabby!
The couch is beautiful and fits perfectly in my space. I went with the "natural color" and so glad I did. It's so comfy and spacious. Delivery was faster than expected.
A representative named Jill was extremely helpful in my decision so buy from Coleman furniture. This is my first purchase online for furniture so I'm a bit nervous. She was wonderful.
Super easy to order and 44% off was a great deal. Plus they offered me a 5 year warranty that covered my leather funrnitute at a great price. I'm super excited to have had this experience.
Needed help with my order and chatting with Mae was extremely helpful and great! The only issue I have is having to wait 7-8 weeks for my furniture. I moved to a new place and I have no bed...
I ordered 2 pieces of bedroom furniture IN APRIL! It has been one lie after another. Finally 1 piece came to my house. Delivery guys removed the box while in my driveway. The box looked fine, the chest of drawers looked like someone took a sledge hammer to one corner. How does that happen? I refused delivery and was told a replacement was ordered. The second piece was finally received the the local delivery company, upon their inspection it was noted it was damaged. A replacement has been ordered. So, here we are in August, and still no furniture and no delivery date. If I had it to do over again... I WOULDN'T. What really makes me made is that I used their financing so I've been paying interested since day one. Now I'm told that if I were to cancel the whole thing there would be a restocking charge! Think twice before ordering from this company. Maybe you'll be one of the lucky ones... or, maybe you'll be scammed like I was. No proof photos, because there is no furniture to take a photo of.
Products used:
none ... nothing has been delivered, going on 4 months
I was happy to see so many positive reviews on the item I ordered. I was going to select another color until I heard from a buyer that the antique white was not as white as it appears online. In person, it was more yellow. This sealed the deal for me to order the grey. I would NOT have been happy to see yellow tones delivered. It looks VERY VERY WHITE ONLINE. YOU SHOULD FIX THIS.
This is a bad company and they do not care about their customer. Because I did not find it clear on their website that I was ordering only a table and not the set when it was finally delivered I only had the table. So I asked if they would send the chairs and I would pay the difference for the set, they said they can't - but they chose not too because it costs more. The first gal I spoke with was very rude so I asked to speak with her manager. She said the manager would call back within the hour. The next day I had to send an email asking for a call because I still have not received the call from the manager. Then at least an hour later the manager called and would not do anything... just said she would return the item for a $250. Charge for shipping and a 15% restocking charge. She would not give the price difference for the set if I ordered the chairs. She just wanted to talk and not listen. I had to say her name 4 times to get her to stop to listen. Then I asked to talk to her manager and she said that is the owner and he won't talk with any customers. THIS IS A BAD COMPANY! You can get the same furniture from other companies online and they are cheaper. I then ordered the chairs from another company who had the courtesy to call and ask me if I had made an error because I ordered only chairs and not the table. You will also notice there is not availability to leave a review on facebook or their website.
Locating what I was looking for was easy and I was able to match a night stand with a chest of drawers I thought I could no longer find. So happy to have found this site!
Because you advertise it ships in 1-2 days but it is going to take 4 weeks. I'm still not sure ordering from you is the right choice but it is the set I've been looking for.
After waiting more than 3 months after placing my order, they all of a sudden email me to inform me that a hutch that was a part of my dining room set is discontinued! Very disappointed!
the check-out link was slow in responding, and didn't show any ongoing progress, so we were concerned that the order wasn't being processed. It eventually indicated that the order had been received.
Website is very helpful and easy to locate items with specifications. I had been searching for the perfect ladderback chairs for my farmhouse table and found exactly what I've been looking for!
Love my new bed frame! Affordable and gorgeous! I appreciated the timely email updates on the processing and shipping of my item! I will definitely order again!
Great quality, I get tons of complements on my sofa chaise all the time when my friends come over and there's plenty of spaces for everyone.
Recommendation from a Reddit psot
Placing the order was quick and easy; customer service and follow up excellent; shipment and delivery fast and efficient; setup a breeze; excellent experience beginning to end.
Products used:
Fine furniture; bed bench pair
I love Coleman Furniture for on-line shopping! Their on-line chat agents are great and very helpful. They even sent coupons for my order and I saved $200!
I am going by my daughter's experience with her order. She was extremely pleased with her purchase, to the handling of order and the care when delivered.
Mae, the agent I chatted with was wonderful and gave me clear information about the delivery I'm getting. She was patient and professional. So far so good!
not bad, you guys have a lot to do to make it easier and soft for the dummy. You should have told us about the tax before submitting the final action to buy.
I'm very happy with the piece of furniture I purchased from Coleman and the delivery set up process. This item is the highlight of the room. I would do business with them again.
I found this website pretty easy and self explanatory
This is my first time buying furniture online so far the process has been smooth and self explanatory looking forward to receiving my furniture
The prices were great and it even shipped for free. My furniture came fast and they even set it up for me in my house. I would highly recommend Colemans!
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!