Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
I had some trouble placing the order. The website kept on getting stuck and, after a couple of tries, was unsuccessful placing the order. But, third time's a charm!
NOONE EVER ANSWERED ME ON THE "CHAT" FEATURE AND WHEN i CALLED ABOUT A COLLECTION THE PERSON ON THE PHONE WAS NOT KNOWLEDGEABLE AND TOLD ME THAT ITEMS WERE NOT AVAILABLE THAT I EVENTUALLY FOUND MYSELF ON YOUR SITE.
Awesome and easy . Since this was the first time I brought furniture on the phone I sent to some friends and they loved it ! Can't wait to receive it.
Shopping was easy and website was user friendly. I called customer service to see how quickly they answered the phones before ordering. They were very professional and answered quickly.
Internet shopping was easy & I called when I had a questions. They answered all my questions I had. This is my 1st time ordering from Colemans Furniture. Hoping the furniture is great too!
I got my tables in a timely matter and was in the know of where my furniture was and when I received them they were in perfect shape thank you Coleman furniture order# *******
There was a glitch in the website when I first tried to order but when I called they sent me a quote by email that allowed me to order through a link. Great service!
Got on chat and was helped very quickly! Thank you for making it easy to purchase with you. Had I not received the confirmation of timeline and spoke to someone I would have moved on.
While one chair was perfect, the other matching one had a broken arm rest. It was too complicated to pack them again and send them back, I took it to a specialist to have it repair
The rubbed finish on this desk is slick. Not exactly the matte finish I had in mind but it still looks and feels good. Overll happy and this was somewhat expected as I ordered online.
visited online about price matching for a desk chair but was told there were delivery differences. That mattered on the desk I ordered but not $200 worth on the desk chair.
I received my desk yesterday within the timeframe provided and with absolutely zero issues. I am extremely satisfied with my purchase and will keep in mind when ordering in the future.
Wish we you could zoom into the picture further...And the checkout experience kept filling in the wrong fields automatically. We are using the chrome browser.
I bought a cocktail table + end tables recently. Since the website is displayed as "Coleman Furniture - Official | Free In Home Delivery & Setup", I made a bad assumption thinking that this applied to all purchases. This is not the case. The 3 items were delivered outside my door. The packages weighed 100 lbs for the cocktail table and 65 lbs for each end table. I am a small 70-year old female, and I do not have the strength to handle this type of package any more. I would never have placed this order if I had known it would not be at least delivered inside my door. Worse yet, one of the boxes was damaged. We opened the carton and I was relieved to see all of the additional protection in the box, but it was not enough. I didn't find all of the dings and one really large place where the top surface was completely gone until after we had disposed of the packaging. We did this in order to have room in my small condo to assemble the other pieces. Long story short, buyer beware and make sure you know exactly what services you are getting. Check their return policy before opening anything. I really like the furniture and it fits great in my small living room. I would have given them a 5 if I could have replaced the table and made sure the delivery would be to inside my home. And I am really sorry that I won't be able to shop here for some of the other pieces I still need.
Love the quality of the furniture and look! The delivery was amazing. I researched so many different brands and prices and have absolutely no regrets with this furniture.
easy to navigate the online pages. Quick assistance from the chat site to answer our questions. We look forward to receiving our furniture. Thank you.
We ordered for the first time and everything was done and delivered perfectly. Delivery was fast and the product was packaged nicely with care. I will order again.
I bought the desk and hutch a year ago, there were some issues, but the customer service to get my desk and hutch repaired and replaced was excellent.
This is my second purchase and they really impressed me! They have good quality furniture at very good prices! And they will do what they promise. Thank you!
We absolutely love our new couch! The pictures did it justice and it fits perfectly in our home. We will definitely buy furniture from them in the future.
Great variety of products, good customer assistance. Just waiting to receive the products to see if the quality and craftsmanship are good. Crossing my fingers
Great quality piece! We got this to match the other bedside table and the dresser. The shipping and communication was timely and up-to-date from Coleman.
Great customer service! Ordered online, the bed was delivered within the time frame. The delivery confirmation was automated and convenient.
I love the bed! Weight limit is 900lbs
I appreciate your websites clear statements of the delivery process as well as description of the merchandise. I'm looking forward to the arrival of my new bathroom vanity.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!