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Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Had a question about dimensions and wait time for sales person was about 20 minutes ; If the seat height had been provided I would not had to wait to talk to sales representative
I have used Coleman Furniture in the past and have been pleased with my purchases and delivery. This was an issue with the most recent delivery however it was resolved within the hour.
I purchased a sectional for the first time from this company and do like the size and color. It is a quality couch, I will be purchasing from this company again- thank you.
Coleman sold recliners with FAULTY MOTORS that BROKE in a YEAR! They would NOT REPAIR and I found out that Coleman KNEW there were MANY FAULTY RECLINERS SOLD! The extended warranty I purchased covered a new chair, but Coleman still charged me $400 SHIPPING!
Tip for consumers:
DO NOT BUY COLEMAN FURNITURE!
Products used:
Recliner chair
ordered complete bedroom suit with only one night stand , received yesterday very prompt shipping beautiful furniture decided to order 2nd night stand
The 4 stars are because my other order was canceled without reason. Now I am told it is canceled because of my location and my distribution center might not be able to get the couch set to me
My friend told me about Coleman furniture because I was looking for a leather sofa. I found the Perfect leather sofa and the price was Great! It's so comfortable... I luv it and so do my doggies!
I ordered a mattress, ( first time on the internet)So easy to search, order, and receive, first time costumer, would recommend it to everyone. Better price than all of the other websites.
I called Customer Service for help with an order. My call was answered more quickly than other companies I've recently called. Customer Service Rep Cherise was nice, pleasant, and very helpful.
The process was quick and easy. I called to go over things and the caller was very kind, patient and helpful. I am really looking forward to receiving my furniture!
Great price.. Easy order process. Everything went perfect... Was very smooth... I was very skeptical about going with you all especially with BBB rating. But now I would recommend to anyone.
I was looking for a certain style of loft bed. I found something close but not exactly what I wanted. I will be purchasing it soon. For now I found what I hope is a good mattress for a great price.
Website was easy to navigate and all the information I needed to make my decision was available. Price was slightly lower than all the other companies which sold the product.
The website does not make it clear anywhere whether the item I purchased is in stock, nor what the expected delivery timeline will be. Please make this more clear. Thank you.
Have ordered here once before with great success! Delivery was prompt, delivery gentleman were polite and professional, dining table and chairs were in great condition and were what I expected.
For some reason, during checkout, when I tried to use my debit card my order was declined every time. But when I used my credit card the order went through.
This is a must buy! The quality and structure of the material, pricing, and delivery service is exceptional. This was my first purchase is will definitely not be my last.
The messaging service is HUGE. And I like being able to ask questions and get immediate answers. Great friendly service - definitely is a great way to attract and keep customers.
The sofa set is beautiful. I've gotten many compliments on it and am very happy with my purchase. I love the adjustable headrests and all of the cup holders and storage!
First time buyer. Process was quick and easy and, as a new customer, I hope not too easy. If things work as promised, I definitely will be a return customer.
Ordered early September. Finally arrived on January 19th. The communication during that time was a joke. Every email said 6-8 weeks for 3 months. Finally got an email that said it would be delivered 12/28. Removed old furniture and crickets. Called on the 28th and they said it was delivered to a warehouse near me and would just be another week or two. Crickets. Called again and they said they are inspecting the furniture that it would just be another week. Crickets. Told them I want my money back to cancel the order. Then they immediately respond and say I need to call the delivery company to arrange delivery. Which I did. I picked Coleman for their "White Glove" service which I know costs way more but was worth it to have the furniture set up and boxes taken away. The delivery guys would not set it up! I called and they said "we can't accept the liability for setting up a loft bed". They would not set up ANY of the furniture nor did the loft bed say the white glove was not included. BAIT AND SWITCH.
Tip for consumers:
Shipping is 5 months.
White-Glove delivery/set-up DOES NOT apply to everything, but they don't call that out when you order. No way to tell. You pay for it regardless.
Products used:
Loft bed, dresser, desk, chair, dressing bench.
I submitted a request for price match on 8 April and never received a response. I only received an e-mail that the request was received. I called and stayed on hold and decided to give up in the end.
Online site was easy to use. Great information on the furniture to help you choose- this is great especially when you can't see the furniture in person.
I was pleasantly surprised with the great selection and price of Coleman. The couch that I was looking for was significantly cheaper on Coleman than their competitors.
I was looking for something specific, and Coleman Furniture had it, and in a color I wanted! I chatted online with Jennifer, and she was amazingly helpful!!!!
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Sasha,
Thank you for your feedback! We truly apologize for ongoing delays. Our goal is to provide the best customer service to our customers and leave them with a positive experience. We are an online retail company and the manufacturer sends us updated shipping dates which we pass along to our customers. Due to Covid-19, there have been delays in production with the manufacturers as they are working with limited staff in a socially distant setting while keeping up with the new Covid guidelines.
Coleman Furniture offers delivery and in-home set up on most products, however, Loft Beds are excluded from that delivery method. It's for that reason that your item was advertised as "Free Home Delivery" which states that "if assembly is required, you will be responsible to assemble the furniture". We apologize if the delivery method wasn't clear and we'll look into ways to state the delivery method in a clearer fashion.
Please feel free to contact us at aftercare@colemanfurniture.com if you need any further assistance with your order.
The Coleman Furniture team