Coleman Furniture

We love Coleman Furniture. This was our second time ordering a couch from them and the experience was great both times.

Excellent prices and customer service. The sectional arrived much earlier than expected. The delivery team was fast, efficient and clean.

Found what I was looking for at Coleman's and it was $20 less than American Furniture Warehouse who sold out of what I wanted. And they offer free delivery and setup!

Quality and style of end table was 5 star! Price was the lowest on the internet (I checked it all!) Customer service was pleasant and professional, ordering process was fast & easy. Shipping was free, packing was outstanding, it arrived with a few days without a scratch and exactly as pictured. A VERY PLEASANT EXPERIENCE - THANK YOU SO MUCH Mazel Tov Furniture!
Def something I would suggest to any1, go to mazaltovfurniture.com if you don't beleive me and see 4 urself!

As of right now, I should have purchased from a local retailer. Took 7 weeks to receive a 2500 dollar leather sectional, (it sat in a local shipping warehouse for almost a month). The furniture was never inspected prior to delivery, maybe where it was manufactured but never after that. One piece arrived damaged and nonfunctional, and customer service is not being helpful or providing a replacement and giving me the runaround.
As of right now, this has been one of the worst company experiences I have ever dealt with.
We are now at week 10 and I have been told by customer service that a repair technician is going to disassemble the power chaise to replace the fabric inside the cushion. Customer service has yet to address the non functional power head rest and the fabric damage that was discovered minutes after delivery.
Had a replacement chaise been sent immediately for the damaged one,...
I will be contacting both the BBB and the manufacturer directly to find a solution. Who operates this company and allows this to escalate to this?

The furniture, a queen- sized bed, painted dark brown was delivered On October 26th 2020, earlier than scheduled (7:30 to 8:30am), around 7:15am. It was cloudy and dark, and we were very excited to receive our bed after a long wait following order placement. Immediately following assembly, I was asked to sign a paper. I did not inspect and signed the paper as I wanted the three people in the delivery crew to leave. None of them had face masks on. It was my mistake for not inspecting the bed. On October 29th, by accident, we noticed surface damage, a gouge that had been painted over on the side panel furthest away from view at an obscure location. It is difficult to see, and easy to miss unless someone run their hand over that entire area. The fact is, it was damaged before it was delivered. Coleman managers told me it was my responsibility to fix. They are unable to accept responsibility.
I have wondered if it was the strategy of the delivery crew, knowing about the damage, to came early when customers are least attentive to details and not wearing face masks to intimidate customers during this pandemic; allowing them to leave at the earliest!

The couch looked way better in person. Was more then I expected. Thank you so much. It was beautiful. -Daniel

Great service and quality. Exactly as advertised, and did not experience any issues with order, delivery or setup! Thanks you!

This company kept me informed every step and they were quick.My beautiful bench came packed well and matched description perfectly...

Overall excellent, pricing of my order a bit more expensive than I anticipated

Went to Ashley on Black Friday. Came home and checked Coleman Furniture's Black Friday deal. Saved $1,000 and got FREE shipping. I've never been disappointed by Coleman.

My new nightstand arrived safely and I am delighted with my order and the service received from Mazel Tov Furniture! This is my third purchase and I will definitely be back.

Shopping experience was good overall. However, I tried using the "SAVE25" coupon code for spending over $1,000 (like the code read) and the code did not go apply for some reason.

Order #******* We received a gorgeous dining table from Coleman furniture. The service was spectacular from start to finish.

Received our table and chairs on Monday. Assembled well. Guys had it in place in 15 minutes. Thank you!

I would rather give this company less than a star... worst customer service ever. I ordered from here and received an email that it was ON ORDER FROM THE MANUFACTURER & would take 4 weeks... so I decided it was too long and I wanted to cancel. What should have been an easy process, because according to my status update from the company it was not shipped. But now 4 days later they want to tell me it was shipped the day after I placed the order and they have to charge me a restocking fee of $159 dollars! I have no record of a shipment, I wan never even charged for the piece of furniture but they were quick to charge me the restocking fee 5 minutes later, even though I spoke to 3 different people, also when I requested to cancel I was never told it was already shipped or that I would be charged a restocking fee... anyway very very poor customer service, poor communication, seems like this is the place you'll never get your furniture or no one will tell you what's going on as I have read in some other reviews.

Unique high quality products. The deliver time was as promised. Great staff!

Received both our couch and lounge chair in a timely manner. We love them!

I stumbled up the Coleman website in a last effort to find a new dining room table. We had just moved and the one item we came without was a table to sit down to eat at. This was the first website that didn't have the exact same furniture as 10 other websites, it had distinct nice pieces. And the prices seemed reasonable for the description and the picture... but we all know that is not always the case once it arrives. First of all the process was simple their communications beat me to the punch each time I thought I had a question. Their explainations of billing and delivery left no questions unanswered. The delivery was timely, well done and with no damage. They had me inspect it thouroughly before leaving and I am enjoying a diningroom set that I recieve more compliments on. Not just its looks but its comfort. Its sturday, well made exactly what we needed. And the cabinet that was a deal and a half with it turned out to be the nicest addition as well. I will definitely browsing your selections here soon for a few additional pieces

This is one of the best online stores and I definitely compared the price with a major store, Rooms to Go and this is cheaper but made of the same quality.

I am beyond disbelief at how horrible this company is. I did my research and decided to put my trust into this company based on their reviews and long history. Biggest mistake of my life. I bought a table set for a client of mine, assuring them this website will take care of us and is reputable. Table arrived a month late. All the 6 chairs were uneven and wobbly. Both arm chairs were completely destroyed. The table was chipped, scratched, damaged, uneven, and arrived with missing parts. When I reached out to customer service they gave me two options, have the missing pieces delivered and keep the table as is or return for over $900, a third of the price of the table. Not only that, we also purchased a living room set and kitchen table that both came damaged. You are unable to sit on the kitchen table because the middle pole was constructed all wrong. The living room set and tears, rips, and two of the legs were scratched and you could see the base paint color. I have been going back and forth with customer service representatives to try and work something out but they are so rude and treat you like a child. We told them we will keep the kitchen table and living room set and fix then ourselves if they would just take back the dining table because there is NO WAY to fix all the damages it came with and they still won't help us out. They will not budge and have now told us about an additional fee we must pay as well. I wish I never came across this website. I wish I never ordered from them. Please don't make the mistake I made. Order from a trustworthy site who will treat you better, please! If I could leave a negative star rating I would.

In a nutshell, the communication and customer service from this company is horrible. My order was never confirmed, I had to waste precious time contacting them for details, their 3rd-party delivery company is rude, and I was hung up on by the Director of Communications. There are too many horrible details of this encounter to begin to type here. Beware of the 15% restocking fee you will be charged for returns/exchanges and cancellationseven if order is damaged, or it hasnt shipped yet. I had to finally cancel my order after going back and forth with Coleman and the delivery company for a month because deliveries to my area (Long Island, NY) are only made on certain days and times, both of which were impossible for me. If I had known at the time of ordering that deliveries were so limited, I would have never placed the order. I would suggest that you think twice about ordering from Coleman Furniture. Those discounted prices are not worth all of the wasted time and headaches you will endure. If you dont believe me, check out their BBB rating (C)I wish I had!

I had an issue with one of the pieces of furniture and the company was not willing to try and fix it or send a replacement drawer