• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

Write a Review

Overview

Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
477
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
See all photos
How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,192)

Rating

Timeframe

Other

Reviews that mention popular keywords

coleman furniture (483) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user williamx4
William X.
8 reviews
0 helpful votes
  • Send Message
December 4th, 2019
Verified purchase

Finding the furniture we fell in love with in store for a discounted price online from an authorized retailer, doesn't get much better than that.

Thumbnail of user danielleo24
Danielle O.
1 review
0 helpful votes
  • Send Message
July 7th, 2017
Verified purchase

I suggest downloading the attached catalog that exists on many listings as it often gives more of a description than found in the features section.

Thumbnail of user curts30
Curt S.
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

We have saved so much money ordering from you in shipping cost alone not to mention your great prices for such quality furniture. Thank you!!!

Thumbnail of user lukem160
Luke M.
1 review
0 helpful votes
  • Send Message
November 23rd, 2018
Verified purchase

I am hoping for a smooth transaction. Look forward to using the furniture and possibly ordering more from you as well in the future.

Thumbnail of user kathyn106
kathy N.
1 review
0 helpful votes
  • Send Message
October 29th, 2018
Verified purchase

I discovered your website yesterday and am very happy so far. Just placed my first order, let's see how the service and products are.

Thumbnail of user aimeec33
Aimee C.
1 review
0 helpful votes
  • Send Message
July 26th, 2020
Verified purchase

The software must be good because I was able to shop around, and checked out with promo codes, etc. with no problems at all.

Thumbnail of user michelleb564
Michelle B.
1 review
0 helpful votes
  • Send Message
September 17th, 2018
Verified purchase

I went to Ashley furniture store and they said, "you can't beat this price." I'm very excited about the free shipping and set up!

Thumbnail of user marthal87
Martha L.
1 review
0 helpful votes
  • Send Message
January 10th, 2018
Verified purchase

Great umbrella for our outdoor set and we are very happy with it. It's massive and provides more than ample shade when fully extended.

Thumbnail of user aleshas5
Alesha S.
1 review
0 helpful votes
  • Send Message
July 10th, 2020
Verified purchase

I just ordered and it seems simple so far. If delivery occurs when promised and the item is as stated all will be well.

Thumbnail of user mariab743
Maria B.
1 review
0 helpful votes
  • Send Message
July 7th, 2020
Verified purchase

Called and was pleased with agent. But depending on how long or how furniture arrives will have to give feedback at a later time

Thumbnail of user melindag28
Melinda G.
2 reviews
0 helpful votes
  • Send Message
July 1st, 2020
Verified purchase

Never bought this type of furniture this way before. It was a very pleasant experience. Your prices are better than what we saw in store.

Thumbnail of user tinar310
1 review
0 helpful votes
  • Send Message
September 9th, 2020

The table was exactly as expected, beautiful wood color and fits wonderfully in our living room. I love that the drawers pull from either side.

Thumbnail of user deannah174
1 review
0 helpful votes
  • Send Message
August 24th, 2020

We received the furniture pieces in a timely manner. Easy to assemble. Bought two and put them on each side of our fireplace.
Happy with our purchase

Thumbnail of user aimeeg20
Aimee G.
1 review
0 helpful votes
  • Send Message
July 12th, 2019
Verified purchase

Very good website and good selection of items. Would be helpful if you were able to schedule your delivery date once item is in stock.

Thumbnail of user sylviaj19
Sylvia J.
2 reviews
0 helpful votes
  • Send Message
June 22nd, 2020
Verified purchase

this site is now my new favor,,i was looking to save money,and thank you all so much for the prices.i just saved 300.00 with this set..

Thumbnail of user antoinettep12
Antoinette P.
1 review
0 helpful votes
  • Send Message
March 27th, 2018
Verified purchase

I talked with the staff at the store because we can't receive our order before a certain date, and they explained how to communicate that.

Thumbnail of user phyllisc111
Phyllis C.
1 review
0 helpful votes
  • Send Message
July 1st, 2019
Verified purchase

Easy to navigate website with online interaction available and responsive. First time ordering so anxious to see how the rest of my experience goes.

Thumbnail of user johnr734
John R.
3 reviews
0 helpful votes
  • Send Message
June 15th, 2020
Verified purchase

Great Selection, would have liked to have a sample of the material but was denied. Web site works well descriptions and pictures are very good.

Thumbnail of user sharrony1
SHARRON Y.
1 review
0 helpful votes
  • Send Message
June 14th, 2020
Verified purchase

It has been clear, quick and easy. The interest rate is patently ridiculous, but I don't plan to take the whole year so it's a moot point.

Thumbnail of user timb235
Tim B.
5 reviews
0 helpful votes
  • Send Message
May 26th, 2020
Verified purchase

I waited on hold for about 20 minutes but there was a real person that alone was amazing no machine or email only.

Thumbnail of user alineg3
Aline G.
1 review
0 helpful votes
  • Send Message
May 18th, 2020
Verified purchase

I only ordered so far, but the text chat I had to narrow things down was very helpful. I'll comment after delivery :)

Thumbnail of user stepheny38
Stephen Y.
1 review
0 helpful votes
  • Send Message
March 3rd, 2019
Verified purchase

I had trouble with errors when trying to buy furniture during the president's day sale. Support told me to call in for help.

Thumbnail of user jessew258
Jesse W.
1 review
0 helpful votes
  • Send Message
March 17th, 2020
Verified purchase

sales lady was super kind and a pleasure to work with! Sure hope everything stays on track. Will never go to ashleys again!

Thumbnail of user elizabetha190
Elizabeth A.
1 review
0 helpful votes
  • Send Message
June 2nd, 2018
Verified purchase

So far, so good. Was not aware of this vendor until I looked up a specific Ashley brand and very happy with pricing.

Thumbnail of user shelbyt37
1 review
0 helpful votes
  • Send Message
February 19th, 2020

Wonderful company to conduct business with. Very pleased with the customer service and prompt emails letting us know each stage of our order.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

How do I know I can trust these reviews about Coleman Furniture?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Coleman Furniture?