- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
Wonderful company to conduct business with. Very pleased with the customer service and prompt emails letting us know each stage of our order.
Online was easy to place the order. Customer Service was available right away for a question, no waiting on hold which is excellent
If you want your oder to be extremely delayed and have the worst customer service, then to pay 15% restocking fee. Go here.
Really disappointed in that my first order was cancelled due to delayed shipping but the item still shows as available on the website.
During my purchase had to use the chat figure and they were very professional and helpful which made me continue with this order
So far so good. The website was easy to navigate & I liked how much information and pictures were provided for each product.
This is the third time buying from Colemans. Very simple and easy to navigate web site. I see more purchases in the future
Mostly good. Had a slight delay on form because it would not accept our house phone but after putting in cell it worked.
Was easy & questions about piece of furniture we ordered were answered promptly. Thank you. We look forward to receiving our entertainment center.
I gave a 3-star rating since I have not been able to reach anyone by phone. The wait time is way too long.
Overall good! Sometimes hard to find stuff with the search criteria, like the couch I purchased was filtered out even though it fit.
shopping for my item was easy because it had clear visual description on the width, depth and height of the cabinet I chose
Easy breezy shopping experience, financing approval on line, great one stop shopping and I cant't wait for my beautiful set to arrive.
The piece of furniture was brought into my home already put together and it looks great and appears to be well built!
So far it has been a good experience. I did however want to check that I had asked for set up, but didn't see it included on the final order summary.
Helpful talking to customer service. Frustrating to have site telling me my card number isn't valid several times before accepting it finally.
The desk came on time and looks great. Very nice furniture! It is sturdy and I will definitely order from Coleman again.
The site chat feature didn't always work properly. I took me 2 days to get in contact with someone to ask questions.
Easy to navigate and loved that there was an option to build your own sectional. Exactly what we were looking for. Thanks!
i love my magnolia collection entertainment center, end tables and just ordered the matching coffee table. very good quality and great service.
Lovely items. It would be helpful to have a bit more information about internal dimensions of items like hutches, shelving units etc.
Love all your products.... it takes a long time to get them which im not happy about , but they are all beautiful
Good pricing with quality services offered. I've just placed an order, so I have to see how my order would be delivered.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Louise,
We're disappointed to hear that you had a frustrating experience with us! Would you be able to provide me with your full name or order number so that we can further look into this issue?