Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
I researched all over the internet for a quality couch for a great price. I came across Coleman Furniture's website and found this couch. Honestly, I was a little nervous making such a big purchase without seeing or sitting on it. It is one of the BEST purchases I've made. From the ease of the ordering to the communication from the company through the whole process has been amazing. The delivery was seamless, even being in the middle of January when it's cold and snow on the ground. I would highly recommend not only the couch but buying from this company. The couch itself is so comfortable. It's modular so each piece can be moved. It's heavy enough to stay in place but light enough to move around. We purchased the chaise lounge, end, corner, armless chair, and ottoman. The pieces are so deep and big. I feel like I'm laying in a bed. Definitely don't hesitate if you are considering purchasing this! Well worth it!
To purchase a new couch
Try to delivery the furniture early,(one or two weeks)
They have very nice furniture
I received my awesome sectional and I must say it is beautiful. Very well constructed, sturdy, and soft. The cushions hug you but are very firm and supportive. The material feels lovely and is the perfect shade of slate blue for my living room. I am more than pleased. The staff at Coleman's are wonderful and the delivery service was just as good if not better. The arrived between the agreed times, called before they arrived, and had my beautiful sectional set up in no time. He even took the time to give me his opinion about my space and the size of the sofa. I must say I am impressed with your entire operation. Thank you for bringing joy this holiday season.
You all are an awesome team of magical people who make great things happen everyday. I know your job isn't easy, no one's is, but you all make it look like child's play. Thank you.
Google ratings
So far so good. I had a question about delivery time before my purchases and the young lady was pleasant and assured me that Coleman furniture was an upstanding legitimate business that would have my purchase to me within 1-4 weeks from the date of expected restock. I love the design color and price of my new sectional and I can't wait to see the beauty it will add to my living room.
Google ratings
The bedroom set is beautiful and had additional touches/features that we didn't expect. Delivery was simple and high quality. They were consciences of our home walls and low stair ceiling. Set up and cleaned all materials. We are so happy and in love with our bedroom!
Had a product I liked, reasonable price, free shipping and delivery set up service for same price as other options
The employees who delivered and set up the furniture were very professional and kind. The delivery did arrive very late at night (approx 10pm) which was not ideal but it all worked out.
I Purchased a media center made of solid wood
and received free shipping and set up. The company that came to do set up were careful with the product, installed it very quickly and provide me with instructions. The men were respectful of my home and wore shoe coverings. Overall the product is of excellent quality and has added so much character to my living space. I would definitely recommend Coleman Funiture products to anyone looking for solid wood furniture.
There was a sort delay in the delivery of my product. The I dividual from Coleman assured me that the delay would be resolved and it was.
I could get solid wood furniture, they offered free shipping and set up, and the product was exactly what I was looking for.
Coleman had a great price on a modular couch that fit well in our basement. They were able to get it delivered in a timely manner. They had good communication along the way. The furniture was moved in and set up by the delivery team.
Good prices on quality items.
Love this entertainment center. It was delivered as advertised, assembled, and looks great. High quality, very sturdy. The led lights are a great touch. Fits our 83' tv perfectly- we just had to leave out the top crossbar.
We are more than happy with our new entertainment center. It's quality is much better than picture shows on website. The only downside of shopping experience, it showed in stock... But took 4 months to receive it.
Products used:
Entertainment center
I researched many different vendors for just the right outdoor furniture. I'm so glad I chose Coleman. It's high quality, beautiful and they were super easy to work with. I will definitely buy from them again.
Hello Donna,
We're thrilled to hear about your pleasant experience with us! We take great pride in offering a wide range of furniture options at competitive prices, and we are delighted that you were able to find exactly what you were looking for. We hope that you will enjoy your new outdoor furniture for many years to come!
Coleman Furniture delivered exactly what they advertised, a sturdy, well crafted piece of furniture. The white glove delivery was an added bonus at no extra cost - they came in, assembled it and cleaned up after themselves. I will definitely use Coleman again!
Products used:
entertainment center
Website was easy to navigate, customer service was available if needed, but they laid everything out so easily I didn't need it. Delivery came exactly as promised and courier even brought the package upstairs instead of leaving at front door. Will definitely use again for my next home goods purchase and recommend to others.
They don't care about customers which came straight from Stevens mouth. They will cancel your orders illegally if you complain. The guy in charge basically told me my order means nothing because he has so much money. Stay away they are a scam. They have over 300 complaints with the better business bureau!
I purchased two end tables after purchasing coordinating coffee table in another store. They look exactly as pictured. Placed my order on a Thursday and they were delivered the following Tuesday! Thank you!
This sectional is just so beautiful and calming. The white is truly white as it should be. The cushions are soft and easy to re-fluff as occasionally needed. I read all the other reviews which helped me make this purchase. Don't hesitate! It looks exactly as pictured! I wake up everyday to this beautiful piece and it brings me so much joy!
Products used:
4 piece sectional
Hello Theresa,
Thank you for taking the time to share your experience with us! We're so glad to hear that you're satisfied with your couch and that it is exactly as pictured online! We aim to provide enough information and pictures on our website to help our customers make informed decisions, and we're glad to have met your expectations in this regard. We hope that you will enjoy your new couch for many years to come!
This is the couch of my DREAMS! It literally looks and feels like a cloud. Don't think, just buy! Perfect for my little beach apartment. Please don't ever discontinue this model bc I'm already planning on purchasing the middle section when I move to a bigger home! *******% recommend.
BONUS- white glove delivery service and team. Warranty appears amazing on paper. Can't say enough amazing things
Products used:
Couch
Buy elsewhere, worst online retail experience ever. Website offers products they dont have and cant get. After 8 weeks I was asked to accept partial shipment, I conditionally agreed to this based on customer service stating they would not cancel the remainder of my order (multiple matched sets) guess what... 3 weeks later they cancelled it so I was left with three incomplete sets of furniture and the only thing they wanted to do about it was offer a $50 store credit. They did refund money on existing items, but that took 8 business days. One piece arrived damaged and they tried to talk me into taking a $15 dollar credit and accepting a $250 piece of busted furniture, I sent it back with the delivery company and they took care of it. Ended up buying online from elsewhere and waiting another 14 weeks. Order #*******
Tip for consumers:
Shop elsewhere
Products used:
Furniture
Hi Matthew,
The team@ Coleman Furniture appreciates your detailed feedback. We are disappointed your experience was less than perfect and we'd like to do anything in our power to correct the situation. At your convenience, please update your review to include an order number.
Thank you,
The Coleman Furniture team
Fantastic communication, incredibly fast shipping, and when I opened up the box to look over the product I was pleasantly surprised. Honestly, the bench looks much better in person. The online photo does not truly do it justice. My order number is ******* for reference.
Products used:
The blue art deco bench
Great prices. Quicker shipping than anticipated but still about 4 weeks. Deliver/Setup team were fast and efficient 10/10 recommend
Missing one tiny piece and they shipped immediately.
Better prices and free delivery and setup.
Watch out from buying from this place. Their furniture is cheap… They sold me a defective leather chair, that was damaged in transit or something and then spray painted it to cover it up. Tried to return it and they won't let me. Their "Customer Service" is a joke Make sure you do massive research before you buy. I posted similar comments on IG and they blocked me. They used to be named Renegade Furniture and changed their name because of their bad reviews and deceptive business practices. They have almost 600 complaints in the last 3 years and a C+ rating. Buyer beware! Spend your money elsewhere!
Products used:
Furniture
This company is a scam and will take your money for cheap products. On the two items I purchased (manufacturer TOV furniture) was damaged and broke after a weeks use. Coleman Furniture accused me that I built the bed wrong even though I used the tools and followed the instructions that was provided with the bed. The side table I got arrived scratched up on the brass legs and the drawer won't close unless you press firmly on it. For the price this is not something you'd want to invest in, IKEA is better quality.
Lastly, what was most disappointing was the rude and inconsiderate customer service. I slept on my mattress in another room for over a week because the company refused to compensate for their damages. They're also a nightmare when it comes to claims and false promises. Don't shop here, go elsewhere. This was a horrific month of stress and disappointment.
Great service! Excellent pricing and fast delivery!
I have been debating getting an ottoman that match my Ashley furniture set. Purchased about six months ago. I found the matching piece at Coleman at a great price.
Products used:
Ottoman
Order # *******
We have ordered 2 bedrooms sets from Coleman and have been very pleased. The white glove service is wonderful. They just come in and set it up. Both furniture sets were the same ones we saw at our local furniture store but at a much better price. I would shop here again for any furniture needs.
Products used:
We bought 2 full bedroom suits.
The desk is beautiful and just as describe in the details online. It took a little while to receive it but I love it.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Vernell,
Thank you for taking the time to share your experience with us! We're pleased to know that the delivery team was communicative, pleasant, and efficient in setting up your new couch. We strive to partner with reputable delivery companies to ensure that our customers have a smooth experience receiving their furniture, and we are delighted to have met your expectations in this regard! We hope that you will enjoy your new sofa in comfort and joy for many years to come!