• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
477
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,192)

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Reviews that mention popular keywords

coleman furniture (483) customer service (606) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
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Chadi G.
1 review
0 helpful votes
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October 30th, 2018
Verified purchase

Great price, but website keeps crashing and asking to sign in again, and again, making the simple process long.

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1 review
0 helpful votes
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August 29th, 2019

Very fast shipping and great communication on the purchase of the things needed to complete the bed room suit

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Theresa N.
1 review
0 helpful votes
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September 27th, 2018
Verified purchase

Easy to use website. Glad I found Coleman when I searched for brand and make of furniture I wanted.

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1 review
0 helpful votes
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August 19th, 2019

Was worried about the delay in delivery, but furniture came out perfectly and the white collar delivery is perfect.

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1 review
0 helpful votes
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August 16th, 2019

We were trying to match tables we currently had and this was perfect! Delivered quickly and packaged really well.

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1 review
0 helpful votes
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July 27th, 2020

The order process was quick and easy and the items shipped fast! I would definitely purchase from them again.

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1 review
0 helpful votes
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July 26th, 2019

Great service excellent delivery the whole process was awesome
The furniture was exactly what we thought it would be

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Paula C.
1 review
0 helpful votes
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June 30th, 2020
Verified purchase

Great reviews. So happy you can deliver and assemble. It looks like it is a quality piece. Thank you!

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Justin H.
1 review
0 helpful votes
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June 26th, 2020
Verified purchase

Site was easy to use and had readily available answers to a lot of questions I had regarding shipping

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1 review
0 helpful votes
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October 24th, 2023
Verified purchase

If you don't mind waiting 4-6 weeks, I would definitely recommend buying from them. Loving our sectional!

Reason I chose this business:

They we're cheaper then my local furniture store and I got white glove delivery!

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Jamie W.
1 review
0 helpful votes
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June 11th, 2020
Verified purchase

It was very easy to order what I was looking for and I liked the add ons that were seen in the photo.

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Michelle S.
1 review
0 helpful votes
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May 30th, 2020
Verified purchase

So far it was great. I found the item I wanted at a fair price and my promo code worked. Happy so far

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Patricia R.
1 review
0 helpful votes
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May 28th, 2020
Verified purchase

Shopping on this site was easy and problem free. It was a very good experience and I would recommend it to my friends.

Thumbnail of user tatiyanametienne1
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Was nervous this couch wouldn't be what I expected but it's everything I expected and more! I hope it holds up for long

Products used:
Couch

Service
Value
Shipping
Quality
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LaTorsha R.
1 review
0 helpful votes
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May 23rd, 2020
Verified purchase

I am a new customer & I did call in & spoke w/a rep who got my question answered about coupons & shipping.

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Robert C.
4 reviews
0 helpful votes
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May 28th, 2018
Verified purchase

I know it was a busy day, but I would suggest a better way to make your first-time customer a little more special.

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Jackie S.
1 review
0 helpful votes
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April 15th, 2020
Verified purchase

so far so good. we will see how quickly we receive our items and if the delivery and set up is as advertised.

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Colleen C.
1 review
0 helpful votes
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May 28th, 2018
Verified purchase

The website experience was great. We'll see how the delivery and set up is. If everything goes well, I'll login and report again.

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Tracey L.
1 review
0 helpful votes
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March 27th, 2020
Verified purchase

Easy to order. Very nice people to talk to. 500 less then in the store for same thing. Would order from them again!

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Christina D.
1 review
0 helpful votes
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November 21st, 2019
Verified purchase

It was easy to order but it hasn't given me an estimated delivery date before I hit place order or after I purchased

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1 review
0 helpful votes
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January 28th, 2021

I rexieved my kitchen set in the time frame as promised. The men that delivered and set yp were extremely polite and respectful.

Products used:
Kitchen setno problems

Service
Value
Shipping
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Sharon B.
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

Found the bedroom suit we were looking for at a much better price than we saw at a store today. Thank you Coleman.

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Todd W.
1 review
0 helpful votes
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November 21st, 2018
Verified purchase

Love the idea that I don't have to put anything together and it is delivered and set up in the room I choose.

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Nick S.
1 review
0 helpful votes
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September 3rd, 2019
Verified purchase

nice easy to use. even though we were not eligible for a promo code discount, they were easy to find -- no crazy searching!

Thumbnail of user kayleet18
1 review
0 helpful votes
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October 28th, 2020

Took a long time to receive the couch but it is absolutely perfect. It fits our home perfectly and it is super comfortable.

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

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Brad K.
Typically responds within 23 hours

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