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Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
This is my first order with this company. It was easy to order my sofa and I'm looking forward to receiving it.
The reviews of the outdoor furniture that I'm buying has given me a lot of confidence in what I'm buying.
Everything went fine with my order. The price was competitive, the shipping and the delivery was exceptional.
The selections are great and modern. The pricing is reasonable. The app is easy to use. Confirmation is as quick as the banking notification.
I found exactly what I envisioned on your site. I just pray it is made well and I Love it when I receive it.
Good overall experience. Accent chairs were described well and delivery went smoothly. Assembly was straight forward.
Quick and easy purchasing options. Easy credit options if needed and the pricing is incredible. Highly recommended!
easy to navigate, great pricing! selection was great, and pictures and descriptions were very clear and concise.
I was happy to find what I was looking for. I was originally looking at these pieces at Macy's but for some reason they stopped carrying them.
I purchased an Ashley brand sectional from them. Everything was fine with delivery, but after 7 months of having the sectional it did not hold up. The sofa looked lumpy, the cushions covers were moving out of place. The padding on the arm of the sofa shifted and you hit your arm on the hard frame now if not careful. I reached out to their aftercare department and it took multiple phone calls to get to the right department needed. After letting them know the condition of the sectional, they told me to send in pictures and serial numbers on all of the pieces so a decision could be made on what needed to be done. After waiting a few weeks, I reached out to them again, and they told me that they would have to send the photos on to the manufacturer b/c the warranty I bought wouldn't cover the "wear and tear" on the furniture. (mind you, the furniture is only 7 months old and there are only 3 of us living in the home). So after waiting another week, they finally said that the manufacturer would only agree to paying $100 to have me find someone to redo the sofa cushions and there would be nothing more they could/would do. I was (still am) furious. So I said that was absolutely unacceptable and they told me that they would request the manufacturer send me replacement parts so I could have them redone by a furniture professional. After waiting for 2 months for them to send me all the replacement pieces 1 by 1, I reached out to a local furniture repair shop and it's costing me over $1K to have the sofa cushions and arm redone... why? Well because the "replacements" they sent are of the same POOR & CHEAP quality, and I would be right back to square 1 in another 6 months. Coleman has turned the other cheek, and refuses to help any further. They have brushed this off as a manufacturing issue, but do not hold themselves accountable for selling the cheap furniture in the first place. I DO NOT recommend purchasing furniture from them. Save yourself the trouble and buy local!
I looked and quickly found what I was looking for. I hope it is as described and I enjoy owning it for many years.
Great piece of furniture. Great service. Furniture all put together and delivered for free. I love the the piece I ordered.
I ordered the dresser but it was taken off the order - why ? And I was not able to order not the dresser and the mirror?
there was issue with my order. Customer service was not kind at first, but the issue was resolved at the end
Furniture was of the highest quality and the delivery was great. The team built and setup the furniture and made life easy. Would buy again.
Tip for consumers:
Coleman is great at communication and customer service.
Products used:
All components of the furniture were installed and are used daily.
We are so impressed by the product and delivery service! Our kids are thrilled with the bunk beds and we are happy with the quality.
Tip for consumers:
Be patient with delivery time. It’s worth the wait!
Products used:
Bunk beds
Love the quality of the bedroom furniture.
The picture of the suit looked lighter.
There was more blue in the picture.
2 months for delivery!
This is my second order and I am very please with my purchases. I received my firs order very quick.
The website was easy to navigate. I called the store and the Coleman representative was professional and helpful.
Loved the north shore set when we saw it in the store. Loved the price online more than I loved the price in the store though.
The only problem was the first time I put in the order it would not accept it. The second time it worked.
easy to find items that i was looking for - competitive pricing! and financing options that was easy to apply for
The shopping experience was good, lots of nice furniture. Wished there was more on sale, well... on more of a sale.
Would have liked to know if there was a remote.
Would have liked to be able to compare the difference in the fire boxes
Good quality and extremely fast shipping. Every thing is beautiful! Made very well. Very beautiful and glass is very durable.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Karen,
Thanks for sharing your feedback with us! We completely understand where you're coming from, and want to reassure you that Coleman Furniture did everything in its power to resolve this case. We processed the warranty form with Ashley Furniture - the manufacturer - which was denied by them due to the item being up to their standards.
We then countered Ashley Furniture's conclusion on your behalf and sent replacement cushion to you at no additional cost. This was done as a gesture of goodwill as we wanted to make this situation right for you. Additionally, we've reimbursed you as promised by our customer service team.
The Coleman Furniture team