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Coleman Furniture has a rating of 4.6 stars from 16,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
The entire experience was very good! Enjoying the couch very much!
Simply googled “comfy” furniture
Nice quality and helpful to have the bedroom set put together for us.
Quick response
The bead is BEAUTIFUL!!! Ordering and the delivery process was soooo easy and Effortless!! I will definitely be ordering again really soon!!
Great and quick delivery! Very fast deli every date after shipping
The couch was easy to assemble and is very comfortable! Very happy with our decision
Order *******
I need to have talk to someone concerning delivery appointments. I'm having work done on my unit..
Simple so far but it's only the ordering at this point. Let's save the reviews for later.
Took awhile be the customer service was responsive and the delivery team did a terrific job!
Quick with a response…
Unique furniture… filled a specific need
Great looking furniture. Just didn't know there would be a 2 1/2 months to receive the furniture
It was good. It doesn't save all your info when you scroll back. That's my only complaint.
Product is good, but why it took 4-5 weeks to receive my table is beyond me.
The Coleman Furniture Support Staff has been very helpful and thorough in helping us with your purchase.
Website is easy to navigate with clear, detailed pictures, and there are plenty of 'HELP' resources for online shoppers.
Great selection, I found just what I was looking for, great prices, easy to navigate the website, I'm very pleased with Coleman Furniture.
I am building a house, and looking for furnish it. I stumbled upon Coleman furnitures website, and the perfect dining table for my kitchen. Its Memorial Day, so there is a COUPON sale, that if you spend $999 use MDW25 and you get $25 off the order. I was happy to order and save a little bit of money. Upon adding my coupon to my art, the price changed and went to $981. After my order was placed, the order printed as $1006. Later on, I saw a few more pieces I wanted to add to my order, and I also wanted to find out how or when my furniture would be delivered. I called the cs department. The young girl answering let me know that they wouldnt have a date for delivery until AFTER they ordered it from the vendor... asking MORE questions she finally let me know it would be about 4 weeks min. To get an estimate. If I had oodles of time to wait, I would have, until the question of the weekend sale code. I questioned why my order was the same price that it shows for the table, that there was an error that the discount didnt show. She explained that its already on sale, that it wouldnt apply... however, when I put it in my cart and apply the discount, I see that it DOES apply, taking the $1006 table down to $981. Somehow after the order is placed, the price goes right back to $1006. She refused to honor the discount, and stated it must be a glitch in the system... well HELLO customer service, is that MY error or Coleman furnitures error? She refuesed to accommodate the error. I come from VERY good customer service, and that would not be acceptable in my company.
Im sorry Coleman furniture, you lost a client for good, over pocket change. Moreover you lost $981for $25 on furniture.
Good service I love the furniture it's really nice.
I love my couch but it was delivered dirty. I received a discount.
Shipping was smooth.
They had the best price.
Ordered online - description and measurements about the product were accurate and helpful
So far so good. I am pleased with the service.
Not much else to say.
Free delivery and set up has a lot to do with and I just love the style.
Third time purchasing from Coleman, and it has been great
Good customer service and recommend the white glove delivery service
It was great from the purchase all the way to the delivery
I liked the products you offered and the prices were good
My sofa came broken. Will not buy from here again. I only got refunded 100 dollars.
Only got 100 dollar discount on a 2k sofa that came half broken
Hello Sofia,
We're sorry to hear that your sofa arrived damaged! After looking into your case, it appears that you opted to keep the sofa with a discount instead of sending it back. We apologize if this resolution still does not meet your expectations. If there is anything specific we can do to address your concerns or if you have additional feedback to share, please don't hesitate to reach out.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Myka,
We're sorry to hear that your couch was delivered dirty. After looking into your order, it seems our customer service team provided you with the option to retain the sofa as is, receiving a discount, or to have the dirty part replaced by a technician. It appears you chose to keep the sofa as is with a discount, and we trust you will find enjoyment in your new furniture!