Coleman Furniture

Fantastic quality. Packed nicely. Highly recommend.

Very happy with my purchase, Coleman, and the shipping company!

The service was excellent…I would order again from them. On time and no damage to my furniture.

Coleman provided great customer service with the bed that I ordered and the technician put together shoddily. Even, after my 72 year old Mother signed off on it. However, when I purchased the Meadowtown Brown set and she signed for it, but did not see the bent back metal frame because of how it was placed, it was a different story. She did see the cushions which are orange and the pictures all show a set with brown cushions and nowhere in the description was the word orange or red. The description at the time I ordered did not say anything about the color of the pillows. After I brought this to Coleman's attention and threatened to go to the news media, mysteriously a description they sent to me from the manufacturer, showed up on their website. I know that no colors were mentioned. Even the day they sent the description from the manufacturer, I checked their website and it was a completely different description WITHOUT the mention of any red or orange cushions with white piping. Unfortunately, I did not take a screen shot until the next day and they had made the change to the description to be the one they sent me from the manufacturer. Initially said that my Mother signed for the set, so nothing could be done. Later they said that the manufacturer was responsible for the bent frame and that in order to get it fixed, I had to sign a ridiculous waiver that signed away your rights to pursue a remedy once the manufacturer gave their response. I sent a picture of the bent back metal frame to Coleman and the manufacturer sent me a roll of plastic wicker. I notified Coleman of what the manufacturer sent and they told me that the manufacturer said that I had to find someone to repair it and that the plastic wicker was to be used for the repair. I reminded Coleman that it was the frame that was bent, not the plastic wicker. They told me I had to find a company to repair. After I asked, they ended up giving me the name of a company to repair. The repair company said that after looking at the picture, they could not repair the bent metal frame. Coleman said that I could find another and that the manufacturer would increase my allotment to repair from $100 to $150. I asked why they could not just provide good customer service and just replace it. They are standing behind the manufacturer's action of sending the roll of plastic wicker and offer of $150 to repair the bent metal frame.

My order took about a month but delivery was so smooth and it's exactly what we wanted.

They were extremely helpful and able to assure me that my order was on its way. They let me know exactly where my couch was!

Great quality, lots of room, great couch, great delivery

We love the sectional, its soft warm and cozy and very comfortable and roomy.

Great price n fast delivery. It is a awesome bed with bookshelf

Good experience my second purchase from this company.

Wall unit is a nice product and professional delivery

delivery was late and customer service assured me it was still coming

Very easy to order. Product received on time and is absolutely beautiful.

Awesome delivery service and product! Would recommend!

Good service. Order came quick her than expected. Great

Great assembly, well worth the wait! Knowledgeable staff. Thank you!

I received a couch (the Stonenesse Sectional) 4 days ago from this company. The movers were very polite but did take much longer than explained to assemble this very simple couch. At the end of this service, which I had to stay up most of the day to receive, I had to work 12 hour shifts every night until this morning which is when I had time to see it and admire the new couch. It was then that I noticed a 4 inch rip in one corner and multiple small stains across the couch as well as the seat backs wiggling loose and bending backwards despite the fact that this is not a recliner (I should clarify, I do not have children and the only other human interaction it has had is my husband, who sat in it once). This is not my issue, I get that problems occur, especially with couches that are mass produced and cheaply made like this one is (which I was aware of when purchasing a $800 couch). My problem is with two things; how the movers failed to document these VERY obvious damages that could not be missed by two people who took almost 2 hours to assemble this click-into-place couch (unless they were caused by said people) when I was clearly struggling to even stay awake long enough to show them out the door (I feel taken advantage of, which I'm sure you all know how crappy that feels) as well as how I was treated when approaching the company about a return on this defective couch. I was handled poorly and without compassion or respect by the manager, Lori or Gloria (She was not able to clearly state her name after dealing with a very distraught customer and refused to give her full name after being asked repeatedly) and was told that there was no option to return, that I would have to keep the defective couch or pay for a warranty to get a new one but that there would be no returns either way. After being asked to send me to someone higher up to talk to, I was refused saying that there was no one else to speak with about it and that my option was clear. After being dealt with so rudely, I wanted nothing to do with this company so any thoughts of exchanging it went right out the window. I will not be shopping with this company again due to their lack of morality of staff, accountability towards their damaged products, and their abominable customer service. So far, I'm out $1000 dollars after delivery fees and taxes on a broken couch sold through an irresponsible company. This couch is available from other dealers with more integrity (like overstock) for a small amount more than from here and believe me, it's worth it.

Very happy with this company. Great quality and easy to assemble

The online ordering has a few glitches. Might need to fix a few " bugs". But overall very good.

Great experience overall! Furniture is gorgeous and I need to order 2 more chairs

Bernhardt Medici chest arrived as scheduled and was in perfect condition

Easy ordering, arrived earlier than expected, professional, simple delivery, comfy couch.

Great Experience, furniture came when it was suppose to and easy assembly

Bedroom set is perfect. I just want to stay on my bedroom now

EASY TO USE, BUT I HAD WISHED THERE WERE MORE FINANCING OPTIONS. NOT A HUGE DEAL BUT I DO NOT LIKE USING PAYPAL