Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
Please check The Better Business Bureau before purchasing furniture from Coleman. They delivered a media center to us that was not finished correctly. The wood under the finish was exposed. There was also a gash on the front that someone from Coleman had colored in with a marker to try to cover it up. We had the delivery company take it back immediately and I didn't sign for it. However, Coleman is refusing to give us a full refund. They are charging us for their mistake. They broke the contract by allowing a badly constructed piece to leave their factory, and they are saying that we need to pay for the restocking and delivery of this item.
These stools have a gorgeous design with a beautiful curved wood back and faux leather seat. We chose them becuase the four legs don't splay out wide like other models but keep a trimmer profile. They came super quick and were a breeze to put together. My only note was the seats are more cream than white, which gave us some pause, but in the end we stayed with them and are happy.
Ive dealt with some Real winners in the past but this place is full of... It. Never ever ever buy from this scam garbage company. And I use that term loosely. Such crap service. Complete and total lies. They cant track your items bc they arent going anywhere. Absolutely do not pay the BS fees they try to tack on. This is fraud in the simplest terms.
The two part sectional made each piece larger than you will have from sectionals that break into more parts and I was unsure if our doorways would work. After getting the door sizes online and measuring our posts we were relieved that we have at least 1 inch to spare. It all came and is setup in our room and fit through the doors without any issues.
Wish web site was more specific about shipping to "outlaying areas". Didn't think Charleston, SC was an outlaying area, so was confused by the information that it would take five weeks to deliver instead of three.
I bought a coffee table that weighed 150 pounds, which was large but also possible to fir into my apartment. What was delivered was a 300 pound monstrosity that they delivery people would not unwrap so that it could fit into my apartment. I did not accept and now they want to charge me a delivery fee. AND it took them a week to even get back to me after waiting on the line for up to 45 minutes 3 different times.
Called first to get someone on the line could not. Me and my hisband made a decision and decided to order without any info. We knew what we wanted ordering was simple online . We pray for fast smooth delivery with no surprises
We've been looking for a new cocktail table for a number of months now. I finally found one that was being offered by both Coleman Furniture and Target. Exact same table, but a huge price difference. So, while we mulled it over, Coleman put theirs on sale! We just couldn't pass it up. Placed the order, very easy process. The table arrived in less than a week and it's just BEAUTIFUL! So worth the hunt and wait to find the perfect piece. Thank you Coleman! :)
We fell in love with the rustic wood type look when we rented airbnb for a ski trip last winter. We were on the lookout for the right set for close to a year and happy we found river ridge set. The bedroom looks great. Do note, this style is not for every home. It works well for us as we have exposed wooden support beams on the ceiling and the look goes great with this line.
This is my second review, since they removed the first one… go figure!
Their return policy is the worst…. Horrible and the prices are way higher than the competition.
We bought a sofa and loveseat for almost $1500 Vs $1100 somewhere else. ( oh and both the sofa and the loveseat were wobbly)
Highway robbery and they charges us $500 restocking fees and to ship it back…. Wow
Never ever again buying furniture from you guys for the 3 house we are flipping in Palm Desert
You should be ashamed of yourself and don't remove my review …
Tip for consumers:
Check their return policy and shop around. The same sofa we bought from Coleman furniture for $1500… was $1150 somewhere else
Products used:
Coleman furniture charged us $500 return shipping and restocking fee for a sofa that was bought for $1500
The worst return policy
For us it was as simple as adding the item to our cart and buying it. For the kicker, we actually bought it while sitting in this very chair as a floor model in our local ashley store. They wanted way more money and were claiming to give us a great deal. Thankfully I always check to see if I can find it cheaper online.Donnie
Just got our media center and the guys are in middle of putting it together. It's been about 30mins but they are staying as long as it takes. It's not something most people would have an easy time setting up and I can't overstate how valuable delivery and free assembly service is. This is absolutely a game changer in the furniture industry.
I had been searching and searching for a behind the couch bar table for our movie room. I didn't want to spend a fortune or hire someone to make one. This table just happened to appear online right when I needed it. Coleman furniture shipped it earlier than expected and gave me the best price! The table was easy to put together and looks beautiful.
We ordered a Buffet with Hutch from Coleman furniture and found a scratch on the glass from some shart knife(utility I guess), we reached out to them the second day of delivery and they declined to repair glasses when we noticed during cleaning, we ordered full furniture from them but were disappointed by there response for damage (after 10+ calls they refunded little amount to get new furniture repaired by someone)
I will not recommend buying from them
Cons.
1. Late shipping, almost 2 months for the first order
2. No support if item arrive damaged ( recommend to inspect for 20 minutes + in detail and clean glasses to see the scratch on them in front of the delivery truck)
I received a sofa sectional. The sofa portion of the set has obviously been used. On top of that the set is mismatched in color. So many details that I'm not going through them all here. My loan company is dealing with Coleman, trying to resolve these issues, in dispute.
People, file your consumer complaints with FTC.gov and the BBB online, regardless of the outcome of your situation. Both agencies will approach Coleman's. More can be accomplished in numbers and maybe Coleman's will stop its deceptive practices.
I'm back shopping at Coleman's because of a previous order for which I am absolutely thrilled. My first order of (2) Burns recliners arrived intact and the gentlemen that delivered were first class, white glove. They set the recliners up and showed me how to operate them. It was a good buying experience. I would definitely recommend Coleman to all. Thanks.
I ordered sectional sofa set by Ashley Furniture. Shopping online was easy and best price. We were informed about the stages in shipping and provided with estimated shipping time. The only thing I would love to improve is faster shipping time.
This would have been a simpler transaction if the photos on your website reflected what the product actually looks like. The photo of a console with a heater is connected to consoles that don't come with the fireplace insert. Very misleading.
This is the second time that I've purchased from Coleman. Both times, the delivery has been strangely slow. However, the prices are the best that we've found on the internet and the service is excellent. They unexpectedly set up the bunk bed we purchased for free. I would recommend Coleman to anyone that doesn't have a time crunch.
I recently purchased a recliner from Coleman Furniture, and I couldn't be more pleased. The delivery was incredibly swift, arriving within just three days of placing my order. The price I paid was the best I've come across. Also, the customer service was amazing and greatly enhanced the overall shopping experience. Highly satisfied with both the product and service from Coleman Furniture.
I'm in love with Coleman Furniture! My wife ordered a gift for me from this site (we also furnished our home from Coleman) and her experience was amazing! She was very impressed with the quality of goods, customer service and pricing. Coleman has been and will continue being our go-to place for home goods.
Great product! Love these couches and shopping with Coleman Furniture saved me close to $2,000 compared to shopping else where. Great customer service and delivery/setup was superb. 100% recommend shopping w/ this company.
This place is horrible with delivery time, and probably the worst tracking updates I've seen and I shop online alot. Its been 3 months since I been waiting on my couch and the status currently is still on just "confirmed" when I reach out to customer service I got a reply that basically said " you should have known when you placed an order that it can take forever". How are you telling me that its been 3 months ( ordered it in October) and that you plan to ship it in Jan of 2022?!
If I knew this do you think I would actually order from here as if no couches exist on earth else where? Not to mention I spent a hefty amount so its not even like I found a great deal. Also I regret only looking at reviews on their website and not a third party where I can actually see the Wales of delivery delay before hand.
Buyer Beware is a real and true statement. Hope this can help someone else avoid this situation! Unless your ok for waiting for half a year don't do it.
The table is absolutely beautiful! Delivery was prompt with exceptional service! The men delivering the item did not bring trash into the house and ensured that I was completely satisfied with furniture placement.
I am delighted with the table and chairs I purchased. The process was smooth from start to finish. Excellent service. Received the items faster than expected. Delivery was timely and setup was quick. Would definitely order from Coleman again.
Seems like a quality retailer that doesn't overwhelm with choices and goofy deals. Many websites have 50,000 chairs or whatever and offer save $25 if you do whatver. Shipping was via fedex and was timely.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Levi,
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you received your recliner so quickly! We aim to have our customers' orders shipped as soon as they are available on the manufacturer's end, and we're happy to have exceeded your expectations in this regard. We hope that you will enjoy your new chair for many years to come!