• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
478
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,193)

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Reviews that mention popular keywords

coleman furniture (483) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user mirtap2
1 review
1 helpful vote
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June 2nd, 2021

I bought a table that had brass legs. This sideboard matches it completely. It is elegant and modern. It is made of solid wood and brass fixtures that show its quality. I was very happy with the price and the delivery.

Tip for consumers:
na

Products used:
sideboard

Service
Value
Shipping
Quality
Thumbnail of user karenr564
Karen R.
1 review
0 helpful votes
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September 3rd, 2019
Verified purchase

Coleman had the best prices with more options than other websites. Plus there was free delivery and assembly with the multiple large/heavy items that I ordered which was a huge bonus. Other websites charged $200+ for that service. And another bonus was that they offered promo codes at the end of checkout and I got another $250 off! Heck yeah.

Thumbnail of user jamess3181
1 review
0 helpful votes
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May 16th, 2020

Ordering and shipping with Coleman Furniture was easier than I thought. We were looking for a TV table for our lounge chairs. We found the exactly what we were looking for on Coleman's web site. We are so happy with our new table that we ordered another one! Now that Coleman has proven that they can handle small items, I will be ordering larger furniture in the future.

Thumbnail of user roberts9605
1 review
0 helpful votes
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November 15th, 2023

Purchased a entertainment unit -- the "White glove" delivery team came, set up and left real fast before we could find the damage. When finding it we called but coleman would do nothing, even throuygh the damage we visable in the photos taken by the delivery staff too.

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Value
Shipping
Returns
Quality
Thumbnail of user barbaras705
1 review
1 helpful vote
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July 16th, 2019

I ordered kitchen chairs in March 2019, one of the chairs was broken upon arrival. I have been waiting for a replacement since the 1st of April! Just received an email saying it would be then end of August before replacement would be shipped! (They also said this in May, June and July) Its so frustrating! Why so long for a replacment... i would not recommend Coleman Furniture!

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Victoria L.
4 reviews
0 helpful votes
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April 15th, 2016
Verified purchase

Our old desk was a laminate type that sat in our office and over the years has started to peel at the corners. We decided it's time to update it. We found a nice liberty desk that was geared with the computer and printer space as well as a keyboard drawer that had a front that flips up so your pens and small items don't roll out. After locating the desk we wanted we shopped around online and found it at coleman slightly more than a competitor. However once we priced out shipping charges at the other website they came out about $50 more than coleman as it had free shipping over here.

Thumbnail of user erink281
1 review
0 helpful votes
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June 18th, 2020

For buying a living room furniture set strictly by shopping online, we couldn't be happier. The dark grey color and material of the couches are exactly what I was looking for. We are all very happy with our purchase. The picture is the day our furniture was delivered.

Thumbnail of user marial210
Maria L.
6 reviews
1 helpful vote
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November 23rd, 2018
Verified purchase

This review is only for my buying experience. I will make a separate review after the furniture has been delivered and installed.

My buying experience was great. There was always someone to answer my question in the chat room. It took me awhile to click on submit order but that was on me. I hope the delivery and installation will be just as great.

Thumbnail of user brianam27
1 review
0 helpful votes
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August 21st, 2019

I was so nervous about buying this fireplace after only seeing it online, but I am so happy that I did! It's beautiful! I love that you can change the rock colors, add heat or have the fire going without the heat. Do not pass this piece up!

Thumbnail of user lenoreh9
1 review
1 helpful vote
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March 29th, 2020

Coleman furniture is Home gallery stores and they're ripping people off. One site charges less than the other but it's the SAME company. I'd already waited for my order from home gallery for over a MONTH with a HUGE lack of communication so I decided to cancel my order and order from Coleman furniture and pay the extra money just to find that they are the same place! How could they get away with this to sell the same items more and less at different sites. It was confirmed once I placed my new order at coleman just to go to their site and see my cancelled order from home galleries on the same page. Wtf. So I sent in for another cancel to my order. I'm steering clear. We just want our couches... but we will be looking elsewhere.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Lenore,

Thanks for sharing your feedback regarding Coleman Furniture and Home Gallery Stores - our sister company. As sister companies, Coleman Furniture and Home Gallery Stores are subsidiary companies owned by the same parent company but each site is independently operated and has no connection with one another, other than sharing the same parent company. As such, pricing, items and other factors are totally independent from one another.

I hope this sheds light on your recent interaction with us.

If anything further is needed, please let us know.

Thumbnail of user jamesw2494
1 review
0 helpful votes
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September 17th, 2020

We loved the platform bed we viewed online, the delivered product met and exceeded our expectations with its look and finish. We were concerned when we ordered the bed and saw its weight exceeded two hundred pounds, we did not understand fully that delivery included construction and set up in our bedroom space upstairs. The delivery men were professional, personable and efficient in making sure we were pleased with their work. We would not hesitate to purchase from Coleman Furniture in the future.

Thumbnail of user mariam1489
1 review
0 helpful votes
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August 23rd, 2020

I ordered a Queen size bed for my daughter and she loves it. It's a Queen size bed fit for a Queen, or a princess in my daughters case. I love the quality n I got it at a great price. This is the second order I have placed with Coleman Furniture and the quality n prices are second to none. I highly recommend this store.

Thumbnail of user staceyc39
2 reviews
0 helpful votes
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April 9th, 2017

I was very nervous ordering furniture online but had seen the couch and chair in a local store. I saved hundreds of $ buying from Coleman Furniture. They said it would arrive in 2-4 weeks, it took 3 and everything was perfect. Easy and saved money. Couldn't ask for much more.

Thumbnail of user jaym258
4 reviews
3 helpful votes
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March 9th, 2021

Every few weeks the order is pushed back 6-7 weeks longer, I've been waiting 3 mos now. Covid is always the excuse and that's all it is, a excuse. Their screw up but if you cancel the order they charge you. Bull $#*! company I will never do business w again!

Thumbnail of user gregk473
1 review
2 helpful votes
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September 3rd, 2021

Ordered a desk from this outfit, delivered incomplete desk, months of shipping the wrong part to complete desk... never got the completed desk so canceled the order when they said they figured out a way "to make it work" without all the correct desk pieces. They had the audacity to charged me a 15% restocking fee and the shipping to the tune of $450. Terrible company and service... buyer beware!

Thumbnail of user johnm4346
1 review
0 helpful votes
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February 16th, 2020

My wife and I just recently ordered two recliners and a couch recliner, The price seemed like such a great deal I had to call to make sure it was for real. The person I spoke with on the phone was very helpful and informative. We ordered product and 4 weeks later it arrived. The delivery crew was wonderful as well. Overall I would give them 6 stars if it were available.

Thumbnail of user ashlynn2
1 review
0 helpful votes
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June 26th, 2018

I had a great experience ordering from Coleman! Everything was easy and they kept constant emails informing me of the status! The delivery was easy as well and stayed true the ETA. Will definitely recommend to friends and family!

Thumbnail of user reneep146
1 review
0 helpful votes
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May 19th, 2020

We ordered a twin loft bed and could not be happier! All furniture comes with some imperfections so that is to be expected! The delivery company was amazing as well! Very personable and professional! I could not be happier!

Thumbnail of user ryant92
Ryan T.
4 reviews
1 helpful vote
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June 24th, 2015
Verified purchase

Sofa and chair took a while to come but they are comfortable and we did save a lot by ordering it online instead of at the shop. We were fine to use our old ones for another few weeks to save a few hundred bucks.

Thumbnail of user heatherr66
1 review
0 helpful votes
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December 25th, 2016

Loved my furniture when I first got it. After one year the couch and the Chase started peeling and the chaise is so bad that it's embarrassing to have people over if there's not a blanket covering the entire thing. The website stated that it was leather, not bonded or blended. There is a mesh or fabric underneath where the leather coating has peeled off. Purchased a sofa, loveseat and giant chaise.

Thumbnail of user lauriec710
1 review
0 helpful votes
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November 25th, 2023

I purchased several dining chairs from Coleman (I had made purchases prior to this buy), however, the quality of the furniture was extremely disappointing. It arrived in boxes from stating the furniture was made in Bangladesh and the arms of the chairs were lower than most dining chairs. One (of two) was damaged - which wasn't hard to understand as the furniture was poor quality. When I expressed my displeasure in the furniture's quality, Coleman Customer Service stated I could return the furniture at my own expense which made the ability to return financially unfeasible. Will never order from Coleman's again and do not recommend their furniture as the quality is substandard and Customer Service is a disappointment when needed.

Tip for consumers:
Very disappointed with their customer service and lack of information regarding where their furniture originates.

Products used:
None - I gave the products away to charity

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Laurie,
We regret to learn about your frustrating experience with us! We're sorry to hear that you were dissatisfied with the chairs you purchased. We put a lot of care and time into resolving issues that arise upon delivery, so if customers do prefer to cancel the order rather than allow us to remedy the issue, the order is subject to our cancellation and return policy. It appears that our team got in touch with the manufacturer, who agreed to provide replacements for the damaged chairs. Despite this, if you still wish to return the furniture, we apologize for any inconvenience and are committed to facilitating the process as smoothly as possible.

Thumbnail of user katies232
Katie S.
1 review
0 helpful votes
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November 26th, 2018
Verified purchase

Found the same model in-store at Ashley Furniture and tried to negotiate price. They wouldn't even match their shipping online ($199) with what they quoted us ($250). So just looking for same furniture at better pricing.

Thumbnail of user sandras395
Sandra S.
1 review
0 helpful votes
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July 19th, 2017
Verified purchase

What we wanted unfortunately was not available. When we decided on an alternative set we called first and confirm it was available. We still were told it would be a 3 week wait for shipping but we did get it in the time frame promised.

Thumbnail of user stefaniea4
2 reviews
0 helpful votes
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April 13th, 2018

I will order from this company again! Their prices were considerably lower than the other stores. Delivery went very smoothly and the hutch I ordered is even nicer in person than in the picture! 5 star company for sure!

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Stefanie,

Thanks for the feedback! We're happy to hear that you appreciate our low prices, and we look forward to serving you again in the future!

The Coleman Furniture Team

Thumbnail of user rh796
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

I saw the couch in person at Ashley furniture, but then found it on Coleman for $1000's less. The purchase was smooth and easy and actually came way before customer service had initially estimated! (A big plus for me!)

FYI, make sure the path to carry the furniture is big enough, otherwise you'll be charged a cancelation fee of 15%! I finally persuaded them to try.and VIOLA! BUT I had to hire another company with less restrictions who moved the remaining larger parts of the sectional from the garage to the inside of the house within 15 mins.

In the end - the movers raved about how nice my couch was, and I am extremely satisfied myself. It's just like the one I sat on at Ashley and it makes me happy! My dream couch for "less"!

Friendly and to the point.

Reason I chose this business:

My dream couch was cheaper on this site.

Service

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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