• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

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This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
478
Neutral
48
Negative
37

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944 reviews

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How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,193)

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coleman furniture (483) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
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PHOTCHANA S.
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

Lovely young lady helped me over the phone but I'm afraid I can't remember her name. She was the reason I bought here being that the price was pretty much the same everywhere. I did get free shipping too.

Thumbnail of user reneep146
1 review
0 helpful votes
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May 19th, 2020

We ordered a twin loft bed and could not be happier! All furniture comes with some imperfections so that is to be expected! The delivery company was amazing as well! Very personable and professional! I could not be happier!

Thumbnail of user chrisr585
1 review
0 helpful votes
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May 9th, 2019

Me and my boyfriend ordered pieces of a sectional reclining couch. They quoted us 5 weeks for shipping but came in 2 weeks. They came in and delivered it on the 2nd floor very quickly. We will be ordering more from them very soon.

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Alicia H.
1 review
0 helpful votes
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June 17th, 2020
Verified purchase

your coupon policy is very hard to understand. not sure what a red tag item, blur tag item etc is and there was no explanation on the site to explain. also found it hard to find some items pictured with the rooms.

Thumbnail of user tamaram36
2 reviews
3 helpful votes
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August 10th, 2019

My entire experience with Coleman was great from beginning to end. Originally, my sectional was supposed to arrive in about 8 weeks, but it actually came in about 4 weeks. Not only was I updated via the site under my account but also by email and phone. A few days before my sofa was set to arrive, I received a courtesy call to confirm delivery. On the delivery day, the movers arrived promptly, set up everything quickly and I didn't have to lift a finger, which was great. I love, love my sofa. It looks great, it's comfortable and changed the entire look of my living room. I would definitely recommend Coleman.

Thumbnail of user jessicam3366
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

We are so happy with our purchase from Coleman furniture. From the ease of the website and the great price down to the excellent service we got from the delivery team we have been happy every step of the way. We will definitely be purchasing from Coleman in the future

Service
Value
Shipping
Quality
Thumbnail of user christinaf129
1 review
0 helpful votes
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August 16th, 2019

Like others, I was cautious of buying online but fell in love with the Magnolia Manor sets. I bought one end table to make sure it was what I wanted and couldn't be more pleased. I will ordering more to complete my living room!

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Sandra Z.
3 reviews
0 helpful votes
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August 3rd, 2017
Verified purchase

Sectional dimensions were confusing to me so I called in for a better explanation. The sales guy was patient and explained it clearly. He even found an overhead graph with the sectional sketched out for me so that was easier for us to measure it out for our living room. We were limited to a smaller room and it needed to occupy the entire wall so it was important I took the time and got this right.

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Kecia H.
1 review
0 helpful votes
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May 13th, 2020
Verified purchase

I have been looking for a media console cabinet that was stylish and long for quite some time. I thought the longest out there was about 72" ... boy was I wrong! So happy to have found what I really wanted instead. Thanks!

Thumbnail of user coles70
2 reviews
0 helpful votes
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April 13th, 2020

I could not get the dining set any where else for less than I got it at Coleman. AND... they delivered it and set it up for free. I feel a bit daft for not finding Coleman furniture sooner. Obviously, I'll definitely be recommending and I'll be a return customer.

Products used:
Dining table, chairs and server. Included delivery and setup.

Service
Value
Shipping
Quality
Thumbnail of user lorid174
1 review
0 helpful votes
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July 8th, 2019

Our experience with Coleman Furniture was fantastic. We were informed via email every step of the way from the online purchase to Coleman ordering the furniture to the final mile delivery. They were easy to work. Not only did we receive our couch for a much lower price, there were no taxes and delivery was free! I have already recommended the company to others shopping for new furniture. We checked out the Dunwell Steel reclining sofa at Ashley Furniture and purchased it online at Coleman's instead.

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1 review
0 helpful votes
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October 2nd, 2020

I was looking for a desk to put in my office for some time. When I came across this one I had to have it. Needless to say. It was available and I swooped in and bought it. Shipping came through without delay and delivered a perfect quality desk. Thank you.

Thumbnail of user tonya552
1 review
0 helpful votes
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January 28th, 2021

Our customer service rep was exceptional and helped us make the right choice as well as get the best price for us. The chairs we purchased are exactly what we needed. They look great and are well made. Great experience!

Tip for consumers:
Keep an eye on availability of items. Some may be out of stock.

Products used:
Chairs

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamf68
1 review
0 helpful votes
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October 24th, 2017

The king bed we ordered was displayed as not in stock on the website. Shortly after making the order, we got a call from customer service to ensure we knew this. They gave us a timeframe for when it was to arrive at our house if we proceeded. They underpromised and over-delivered, as it arrived early.
The delivery company installed it right where we wanted quickly and on our schedule. I would order form Coleman again.

Service
Value
Shipping
Quality
Thumbnail of user ronaldc367
1 review
0 helpful votes
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April 21st, 2020

We shopped around in furniture stores until we found the brand and style we liked. But rather than buy it at the store, I searched it on-line and found the exact same items at Coleman Furniture for almost half the price. We thought it was too good to be true but took a chance because of the price and free delivery. It turned out great! They kept us informed every step of the way and delivered well ahead of schedule. Price was exactly as quoted and wasn't charged until a few days before delivery. They came in, set it up, and took away all packing material. Overall, very satisfied with Coleman Furniture and would buy again without hesitation.

Thumbnail of user tammym1323
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

Ordered a bedroom suite on 5/2021, delivered BROKEN bed twice broken in pieces 12/2021&3/2022 said now they canceled order. No delivery company available they say…. Patiently waited 11 months, paid men to move furniture for new furniture twice and move back and took 2 days off, I paid aprox $3600 for this. After I refused delivery Coleman/Renegade furniture said the company Diamond Co. That they have on contract to deliver no longer services my area and canceled my order.
I said there were other transportation companies available and that was their responsibility not mine. They still canceled my order. I am so disappointed I really wanted that bedroom suite

Tip for consumers:
Don’t get your hope up

Products used:
Bed room suite

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexandriac24
1 review
0 helpful votes
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August 24th, 2019

Everything was a breeze... from my online order to delivery. I received an email letting keeping me updated on the process from my initial order until my couch was delivered. The delivery guys were nice and on time. Love my couch and will definitely order from them again.

Thumbnail of user kimberlyw2364
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

Perfect sectional for our media room. Everyone compliments the look, feel, and size. I was a little nervous because the fabric texture appears different than anything we have ever bought but the color still makes it appear neutral. My 6ft 200lbs husband fell asleep on it watching football the first day. Fells like an amazing snuggle blanket. We love it!

Reason I chose this business:

I chose Coleman for the price. The delivery was amazing!

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Terri R.
4 reviews
0 helpful votes
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July 9th, 2020
Verified purchase

Price point and free shipping made my decision easy. This same end table was on Z-Gallery website, more money, and no free delivery. I was pleasantly shocked to find it on the Coleman Furniture website. My end table arrived in good condition, well packed, and the time from order to shipment to delivery was very reasonable. It looks as shown in the photograph. I am very happy with my selection.

Thumbnail of user teresah316
2 reviews
0 helpful votes
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April 15th, 2020

Although I live across the country from This is the third purchase I have made from Coleman's. I purchased my Living Room set, as I wanted something very specific and it was not available locally - and the price beat out everyone. I was nervous as I am all the way in Washington State - but it came quickly and the delivery team was top notch. I was so happy I followed it up with a beautiful credenza, again a statement piece I didn't see anywhere else. So, of course when I went looking for a smaller table for my new place I checked them out! Yes, I could have gotten this elsewhere, but their price was right, shipping was free and I knew I would have no issues with shipping, delivery or quality. Give them a try, you won't be disappointed!

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Lori S.
1 review
1 helpful vote
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April 21st, 2019
Verified purchase

I had been looking at this furniture for some time and was delighted to find it on sale. I then added items to my cart and noticed the price in my cart was higher than the price on the page where found them . I also waited on phone for over 20 min. before giving up and figuring out how to get the advertised price myself.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Lori,

I'm sorry you have difficulty navigating the site! We know set pricing versus individual pricing can often be confusing, and we are sorry we weren't available to assist when you called. We are glad you figured out how to enable the set pricing as advertised.

Please let us know if there is anything else we can assist with!

The Coleman Furniture Team

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Janice V.
2 reviews
0 helpful votes
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June 14th, 2016
Verified purchase

The ocean isle set made by liberty has many different matching pieces for your entire home and covers each room. I loved the coloring and went with both the entertainment walls and table set that sits in front of our sofa. We really like it and the delivery guys actually put together the entertainment center for us for free.

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Jeff L.
5 reviews
2 helpful votes
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June 30th, 2015
Verified purchase

The st we wanted regardless was on back order from the manufacturer and our local store didn't want to sell the floor model. We took to online and found it was actually sold cheaper by a company located halfway across the country! Coleman told me it was the same back order time for them plus 2-3 weeks more for the delivery, however we save almost $500 on the set. We decided to go for it online and I'm happy we did. Everything comes with the tags on it and warranty is valid. Main thing in we saved lots of greenbacks.

Thumbnail of user lk81
2 reviews
0 helpful votes
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October 24th, 2017

Purchase living room set and must say the set is simply gorgeous. Was told it would take up to four weeks to get set but got within two weeks. The delivery company was exceptional. I'm truly please with my purchase. I intend to purchase additional pieces to go with set and will review on that order once I receive.

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Jacqueline S.
1 review
0 helpful votes
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May 1st, 2019
Verified purchase

Read the reviews on this product and they were all good. Wish you could purchase one additional stool instead of having to buy a pair. Wouldn't be a problem except that you have to buy 4 to only use 3 seeing 4 don't fit under the table.

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

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Brad K.
Typically responds within 23 hours

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