Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
My couch was delivered yesterday and I love it. The price was fair and the quality is great. Shipping does take a long time but I appreciated the emails that updated me on what stage my order was at. Extra kudos for them reaching out and asking what day and time I wanted it to be delivered. The two men who delivered my couch were early and very professional. Wore masks, booties and white gloves.
I ordered a bedroom set from Coleman and later a sectional sofa. Local stores were hundreds more and also charged for delivery. The bedroom set took one week to arrive and the sofa took 2 weeks (this included waiting for the local delivery contractor to be in my "area"). I appreciated the sofa pictures with dimensions shown on the website, as well as update emails that show where in the shipping/delivery process your order is. I have no complaints.
Had exactly what we wanted for the lowest price we found. Website was easy to navigate and their customer service helped us find the exact item in the color we wanted quickly. Can't wait to receive our order!
I have not received my order yet, I just completed my order. It was a smooth transaction thus far, very impressive! The particular dining set I purchased was less from Coleman that every other online store I researched.
I wanted an outdoor table that was not like those wicker type ones you see everywhere. For one I didn't want the glass top they all seem to carry, being that I find they always will look dirty being that they are outside after all. In the end I found a nice option with a rugged stone stack look and we are thrilled. We didn't need something mobile and really wanted it near the pool so we can eat there right off the grill. If you want a mobile lightweight table that is not it. Being that the delivery guys were able to set it up, I wasn't worried about the weight. I am glad I found something I like.
We ordered this and it was to be delivered in 3 weeks. 3 weeks turned into 6 turned into 8. We tried to cancel this order when we learned that it was going to take longer than 3 weeks and are still trying to cancel this order and get a refund. Their support seems to be located in India and they are trained to read a script, even if that script has no relation to the problem you have and are describing. It's incredibly ignorant and shows the company's priorities are not customers or their experience. Save yourself the frustration and find a local place to buy furniture. You'll get much better service.
I was very pleased with the bed I purchased. I found the same bed on another site for almost twice the price. The quality was fantastic. To top it off, there was no extra fee for the set up! I will definitely be shopping with Coleman again.
I am a first time customer at Coleman. I found the couch I wanted about $500 cheaper and decided to take a chance with Coleman. Coleman exceeded all my expectations and kept me informed all along the way. From ordering to receiving the couch, it was 12 days and was very professionally delivered. I will definitely use Coleman again for all my furniture needs
Very big thank you to Coleman and Innovative Delivery working with our limited schedule for our new house being built. Now that our new beautiful house has been filled with nice new furniture it is feeling like home!
We were looking for a storage ottoman and the sales girl Jill helped us pick this one out. Our ottoman has a removable top that you cannot tell is there and provides functional storage for us as well.
This was our first time to order furniture online. So we ordered a living room set built by a familiar company, sold by Coleman. This was a positive experience for us, from placing the order, to the delivery/set up. We knew ahead of time that delivery could take up to 2 months, but the savings was worth it! We are happy with our furniture!
I recently purchased a leather sofa and rocker/recliner for my mother from Coleman Furniture. The communication was exceptional. I was informed every step of the way... from ordering to delivery and set-up. The furniture is beautiful, of high quality, and in perfect condition. I highly recommend this wonderful company!
Ordering my new sofa was fast and easy. Shipment was quick compared to other online furniture companies I have ordered from before. Delivery was timely and they came in and set it all up! Sofa is beautiful and in perfect condition.
I have purchased a bedroom set from them and most say I was extremely pleased with their service. They had the best pricing by far for the set I was looking for. Their professional delivery team brought the furniture into my home, unpacked it and assembled it all for me. Will recommend and buy from them again in the future.
I initially had a problem checking out with a quote that was given to me. I called customer service and they were very prompt in getting me my quoted price. I would definitely use Coleman Furniture in my future furniture purchases!
This is the second time I have purchased from Coleman Furniture, and it continues to be a positive experience from beginning to end...ordering on-line, speaking to representative with questions, and delivery.
I received a bedroom set with a screw hole in the middle of one of the dresser drawers. I paid $4300 for this bedroom set and their resolution was to offer me a $75 credit to have it fixed. I have to pay to have it fixed and to find someone to fix it, they will reimburse me when I have proof it was done. Absolutely ridiculous!
Mazel Tov Furniture was the cheapest on the Net, excellent website. Everything they promised was delivered. If I need to buy furniture or make a recommendation, Mazel Tov Furniture will be it. I would definitely shop with them again in future
The item I bought is lovely. I did call them a few times to confirm the delivery guys would be aware of having to provide the insurance certificate to our building management office but they did so as they assured me.
Bought a recliner an am very satisfied with the product. When I had a question there return answer was very fast. Yes the shipping was a bit slow but whose isn't these days. The employees I worked with were very pleasant an helpful. Would use them again
Cy Cyrus
Website is great. Very organized and user friendly. One complaint... when I click the back button after viewing a specific item, it takes me back to page one of my search results. It would be much better if it took me back to the page where I left off.
Estimated arrival of couch in 2-3 weeks, we received it in 10 days. It's the couch is comfortable, roomy, and a perfect fit for a big family. We love and choice this because of good reviews and the price was unbeatable. We will purchase again, when we have the money for a chair and coffee table. Thank you
Website easy to view. I found exactly what I wanted. I was referred to an 800 number regarding delivery. I called and spoke with Ed who was very helpful, friendly, knowledgeable and provided excellent customer service. Ed represents your company well.
I had a great experience from beginning to end. The communication on the ETA and then to arrange delivery was great. When the couch was delivered, it was easy to set up and the instructions were very clear. I have received so many compliments on the couch, it is extremely comfortable and I am so pleased with my purchase.
Customer service was extremely helpful and pleasant to deal with.
I saw people posting Tiktoks about the couch, with great reviews. Delivery timeframe, quality of the furniture and the price were the determining factors in my decision to go with Coleman.
Hello Jessica,
We're pleased to hear about your experience with us! We strive to provide our customers with clear and transparent communication, and we are delighted to hear that our efforts were successful in providing you with a positive experience. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come!
This was the first time we have purchased from Coleman Furniture, so I wasn't sure what to expect. The free shipping was faster than advertised and the packaging was extremely good. Assembly was easy and we love the way it looks in our newly refurnished bedroom. The match to the furniture we purchased at American Furniture is perfect. Our 65" Samsung easily fits the opening, and the fireplace adds an ambiance that my wife and I enjoy while relaxing in the evening. Great purchase!
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Chriswin,
Thank you for your feedback! It's always great to hear back from our first time customers. We're happy to hear that you had a good experience with us, and were satisfied with the price and delivery. We hope you shop with us again soon!
The Coleman Furniture Team