• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 85%
Positive
481
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,196)

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Reviews that mention popular keywords

coleman furniture (484) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user kylef46
Kyle F.
4 reviews
9 helpful votes
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January 6th, 2016
Verified purchase

The furniture delivery guys were nice and professional. They really did ensure we were happy with the setup before leaving. The price was right as well, but they really made the whole experience positive one.

Thumbnail of user selinab6
1 review
0 helpful votes
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March 30th, 2018

Love this store's selection, friendly customer service, and reliable, on-time, and professional delivery arrangements. I have bought a coffee table and a king size panel bed from this store, and I will definitely be back.

Tip for consumers:
Compare prices on this site to other sites where you shop for furniture. Coleman Furniture has a lot of excellent deals!

Service
Value
Shipping
Quality
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Dear Selina,

Thank you for your feedback! We're happy that you were satisfied with our customer service and delivery teams. We hope you enjoy your furniture, and that you shop with us again soon!

The Coleman Furniture Team

Thumbnail of user debbiep318
1 review
0 helpful votes
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June 17th, 2020

From start to finish, everything went great! First, the price was excellent! Jill at Coleman even reached out and extended the extra warranty to me, which I forgot and had to be purchased by delivery. Once I purchased it, she confirmed it was linked to my couch. The furniture came within 2 weeks, I could have had sooner, but that was due to my availability. The delivery company was excellent and couldn't be nicer. They were very polite and in and out in less than a half hour.

Thumbnail of user jessicaf201
1 review
1 helpful vote
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February 20th, 2019

Cannot recommend. We ordered a bedroom furniture set for over $2,000. When it arrived the guys didn't take off that paper warning sign that was attached to the dresser. So we obviously signed off that it arrived in good shape. When we wanted to take off that warning sign, that was just supposed to hang on the dresser, we realized that it got stuck to the dresser probably due to putting it on while the color was still wet so when we wanted to remove it, it ripped off some of the color. I called Coleman but they said there is nothing they can do. Never going to buy with them again. That dresser was over $650 itself and there is nothing they will do. Really, really bad and rude customer service.

Tip for consumers:
Go with another furniture company. If you find a piece you like, google to see who else offers it and go with them.

Thumbnail of user jasonr225
Jason R.
7 reviews
2 helpful votes
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May 29th, 2015
Verified purchase

The desk has a nice keyboard drawer that handily flips up to act as a regular drawer if you so wish. Delivery guys set it up as promised. Overall a good experience. Only down side was it took the delivery guys about a half hour to figure out how to properly get the desk up the steps.

Thumbnail of user kaitlinm37
1 review
0 helpful votes
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July 18th, 2020

I was very unsure about making such a large purchase online. My husband and I recently purchased our first home and fell in love with a sectional at a local store. It was a bit out of our price range though and that didn't even include delivery. When we found the same exact thing online, we couldn't believe it - the sectional, matching recliner, and delivery were all cheaper than just buying the sectional at the local store! It seemed to good to be true and we questioned the validity of the site. We did some research and finally decided to take the risk - if it worked it would be worth it. It did take a while to actually receive the furniture, but I got e-mail updates all along the way that were very reassuring. We now have both pieces (delivered and set up for free) and we love them!

Thumbnail of user wendyep
1 review
0 helpful votes
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February 25th, 2021
Verified purchase

I am very happy with my recent purchase from Coleman I purchased a large entertainment unit at the end of December the communication was very efficient and kept me updated at all points of the transaction shipping and delivery was great the gentleman brought the unit into my house already put together and just did the final touches they're very happy with this company and overall would purchase from again

Products used:
Furniture

Service
Value
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Quality
Thumbnail of user mc4
1 review
1 helpful vote
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March 1st, 2010

I would like to say thanks to Mazel tov furniture! I received my Vanity Table in perfect condition in only five days! Mazel tov furniture is great! Their service is excellent. I am sure that I will prefer you again in the future. Best wishes.

Thumbnail of user paulak415
3 reviews
1 helpful vote
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January 1st, 2024
Verified purchase
• Updated review

When initially ordered, I understood there would be a 6 to 8 week lead time, but it turned into 4 months. I'm glad the long wait is over, I love my new bedroom furniture!

Reason I chose this business:

Fell in love with the design of the furniture.

Good hopping experiende
November 12th, 2023
Verified site experience
• Previous review

Good hopping experiende - can't wait to receive my new furniture!

Reason I chose this business:

Had the product I wanted at a lower price than other vendors.

Thumbnail of user mikes631
3 reviews
0 helpful votes
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December 15th, 2017

I always loved this furniture store and always find what I am looking for. When you order you get a lot of feedback on delivery schedule dates and times so it makes it easy to know what exactly to expect. I would recommend this store

Thumbnail of user robinm408
2 reviews
0 helpful votes
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March 23rd, 2020

We ordered a chair from Coleman Furniture. We had never seen the chair in person, we put our faith in their information. The chair is perfect, exactly as described. The delivery service chosen by Coleman's was perfect. I would order from them again and again!

Thumbnail of user kendallm125
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Delivery took a couple weeks longer than we hoped and the delivery truck was overbooked so our delivery which was originally scheduled between 1-5 pm didn't occur until 11 pm that night. Crew was very kind and apologetic.

Thumbnail of user janer179
Jane R.
1 review
0 helpful votes
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April 19th, 2019
Verified purchase

Easy to order. Very good information relating to purchasing furniture online. Delivery was sooner than expected. The set up was perfect and the furniture was absolutely beautiful. I would have no qualms about ordering from your company again. From start to finish, the process was very easy and the product was well worth the price.

Thumbnail of user anitag147
Anita G.
1 review
0 helpful votes
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August 1st, 2020
Verified purchase

Tried calling numerous times to inquire about military discount. Very long hold time, then when I finally talked to a live person, he put me on hold and transferred me to a voicemail so I had to leave a message. Attempted live chat but no response with that either.

Thumbnail of user camelleh
camelle h.
2 reviews
7 helpful votes
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May 11th, 2015
Verified purchase

The oversized swivel chair is perfect for our living room being that we can have it either face of the TV, or you can just have it swivel around and face the window which has a nice view of our street. It swivels really easily and smoothly and wouldn't have thought about how handy of a feature it is, had I not spotted a similar one over at my neighbour's place.

Thumbnail of user aaronh148
1 review
0 helpful votes
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May 16th, 2018

I bought a media center. The website did a great job in notifying me where is the furniture and when it will be develiered. And It was delivered timely.
Free white glove deliver. Everything is great. Would recommend to others.

Thumbnail of user sharil26
1 review
0 helpful votes
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July 27th, 2018

I waited three weeks for my furniture to arrive. When it did, it was missing one of the legs of the bed so it couldn't even be assembled. I called the number they gave me, which ended up being the wrong number to call. They then transferred me to another number and I was helped by someone who placed the order, however, there was no other info given. No estimated time of shipment. No info on if I'd have to wait another three weeks to put a bed together while my son sleeps on the floor. Nothing. I get that they have to get info from the manufacturer, but can't they make one little phone call to try and get me some additional information. I asked about a discount for my inconvenience and time waiting and they wouldn't do that either. I love the furniture, but there were other companies I could have bought it through that were the same price. It's not like Coleman has an exclusive. Maybe I would have been better off with another company. I don't think I'd buy through them again.

Thumbnail of user yentlc
1 review
0 helpful votes
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June 26th, 2020

I was so nervous about purchasing during a pandemic and although it took a while, it was sooo worth the wait! My couches are so beautiful, the delivery company assembled and I am just in love with my living room right now, cant wait to get back home to enjoy them. I woke up this morning and just stared at my living room for a while before having to step out.

Thumbnail of user jerryw428
1 review
0 helpful votes
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April 12th, 2021
• Updated review

Well after 5 months waiting and then being told delivery would be June, I cancelled. The same day I cancelled I ordered the same furniture from Ashley furniture and received my Furniture 3 days later. This place is a scam.

Tip for consumers:
buyer be aware

Products used:
nothing

Service
Value
Shipping
Returns
Quality
Still waiting for my furniture
March 12th, 2021
• Previous review

Furniture was ordered on 1/6 was told 1-4 weeks, kept pushing out the order. It is now almost 3 months and the order is still being pushed. I am patiently waiting and the updates have been very generic and not factual information and they charged my credit card back in February with out shipping my furniture. I'm still waiting because we love the furniture we bought, order # *******. Can I get some real facts about where my furniture is?

Products used:
have not received anything yet

Service
Thumbnail of user joshuav37
Joshua V.
3 reviews
0 helpful votes
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February 18th, 2019
Verified purchase

The site was easy to use. We saved money on our new sectional compared to the local store. The delivery company was fast. They kept in contact with us. They were professional, quick and clean. I love our new sectional!

Thumbnail of user naomia8
1 review
2 helpful votes
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August 20th, 2016

Do not buy anything from this company! I have ordered my furniture in May and it is now the end of Aug and still don't have my furniture! Very upset customer and will never buy anything from them ever again!

Thumbnail of user rogerm156
Roger M.
3 reviews
11 helpful votes
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July 14th, 2017
Verified purchase

My girlfriend actually spotted the item that she knew I was in the market for. Got it for good price and quality exceeds my expectations at this price. Free shipping is nice as I like the price transparency it affords.

Thumbnail of user carolynm236
Carolyn M.
1 review
0 helpful votes
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August 19th, 2018
Verified purchase

I will be happy to give you a great rating as soon as I hear if the original price of $399 is honored. I sent a message with my order. I even asked to be notified if Coleman was able to get the piece that I was told was delayed indefinitely. After three months I was refunded. Now I have to spend another $20 and almost missed the sale price .

Thumbnail of user kellym433
Kelly M.
1 review
0 helpful votes
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August 16th, 2018
Verified purchase

It was easy to use the website. My only concern is that the furniture will be damaged during shipping and I will be stuck with a noticeable repair. I wish the terms and conditions were more favorable to the customer.

Thumbnail of user brandid14
1 review
0 helpful votes
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May 5th, 2019

When I ordered my new sectional it stated 4 weeks for delivery. It was delivered in 2.5 weeks. Delivery was on a Saturday morning and was placed in my living room as requested and ensured all power recliners worked properly. We have thoroughly enjoyed our new sectional and the customer service by Coleman Furniture.

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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