• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

Write a Review

Overview

Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 85%
Positive
481
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
See all photos
How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,197)

Rating

Timeframe

Other

Reviews that mention popular keywords

coleman furniture (484) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user michellem471
Michelle M.
2 reviews
0 helpful votes
  • Send Message
June 30th, 2019
Verified purchase

I chose this place because of a good review I read, and hope for nothing to be wrong with my purchase. I am hoping that going with a furniture store that it will be better than Amazon. I read about Coleman and liked what I read.

Thumbnail of user jodyc200
1 review
0 helpful votes
  • Send Message
October 2nd, 2022

I was in need of a desk with more storage. I was happy to find this desk at Colman's Furniture. I order it online and had it delivered in 3 weeks. I love that they bring it in your house and put it together for you for free!

Products used:
Hartford White Pedestal L- Shaped Desk

Value
Shipping
Quality
Thumbnail of user christinek369
1 review
5 helpful votes
  • Send Message
May 14th, 2021

Beware! Do not buy from Coleman Renegade or TOV Furniture! They deliver defective furniture & if you don't want it charge you $1000 to return it! They are the worst place to buy any furniture online & are scammers! They all work together in up state New York in the same office about 40 employees & they steal your money! They delivered a defective recliner to us the delivery men took it back then told us we had no choice except to pay $1000 to return the product or have it redelivered. RUN AWAY from this place! They are scammers & should be shut down! We made complaints with the BBB & anywhere we could to warn everyone. They stole $3000 from us & do not guarantee anything!

Products used:
They want to charge us $1000 to return the product that they delivered broken!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristieb28
kristie b.
1 review
0 helpful votes
  • Send Message
November 28th, 2018
Verified purchase

This is the 3rd living room set I've ordered in the past 2 weeks. The first 2 were cancelled due to unavailability from the manufacturer. I'm disappointment you advertise items for sale that you can't get.

Thumbnail of user rebeccac2242
1 review
0 helpful votes
  • Send Message
February 22nd, 2024
Verified purchase

Slightly disappointed that it took quite some time for the furniture to arrive. My granddaughter loved the chair and stool.

Thumbnail of user gz10
G Z.
2 reviews
0 helpful votes
  • Send Message
April 20th, 2016
Verified purchase

We upgraded to a sectional and found the selection to be large and the pricing to be low. We didn't want to spend too much and discussed thi with the salesman. he showed us how to narrow our search down to only show those in our budget. This feature helps if you don't want to be tempted to spend more than you were planning on.

Thumbnail of user raymonds297
raymond s.
1 review
0 helpful votes
  • Send Message
May 19th, 2020
Verified purchase

I was having issues with completing my order on sun and it apparently didn't process so I lost out on the sale on 5/17/2020 I was still able to purchase my couch and hope everything arrives safely and intact

Thumbnail of user sarahl174
Sarah L.
9 reviews
0 helpful votes
  • Send Message
June 29th, 2019
Verified purchase

When I was checking out I saw one total and then after I hit the place order button a new price, $150 more popped up and the order began processing. Luckily the payment was declined so I could notice this. Seems a bit sneaky. I realize it's tax but it shouldn't just surprise you after you hit pay.

Thumbnail of user baileyr35
1 review
0 helpful votes
  • Send Message
June 13th, 2019

Our couch is great appearance wise but the cushions are not all the same size from the love seat to the couch side. Two of the recliners hit each other when they are both out so that design was not well thought out. The return policy makes it hard for us to find a different option so now we have a couch that is only alright but a great look to it.

Thumbnail of user silvial28
1 review
0 helpful votes
  • Send Message
April 2nd, 2019

I purchased a desk, lateral file, and wall of bookshelves from Coleman Furniture and I had the best experience. The quality and price were exceptional, the pre delivery communication was excellent... not excessive, but I always knew where we were in the process. And the delivery and installation was done by thorough and professional workers. The hardware for the desk was missing, and they got it to me pronto. When I had difficulty with the screws, which I thought were too short (turns out they weren't), they sent me longer ones, which I feel are more secure. I have found Coleman Furniture excellent on every level and highly recommend them.

Thumbnail of user nolanm35
Nolan M.
1 review
0 helpful votes
  • Send Message
June 3rd, 2015
Verified purchase

The sales rep was helpful and actually gave us information the store had been incorrect with. The store had said the upholstered be we wanted could not work with the storage but the sales rep here said it would work. We were nervous but ordered anyhow and when it showed up everything worked just fine as promised.

Thumbnail of user tokunboa
Tokunbo A.
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

I started my order from Nov 26, I made an offer and I received a counter offer on the 27th. we miss the deadline to avoid the new state tax that was in effect on Dec 1 for the state of Maryland.
I discuss with Jill who was helping me on the online offer, to talk to her manager on the price, since missing the deadline was not my fault. It was from the delay communication from Coleman. She said we are sorry, that there was a delay in communication. she then offers to give me 50 dollars compensation and on top of that add their 5-year warranty on my sale.
Thanks, Jill for your help and assistance.

Thumbnail of user motokim
1 review
1 helpful vote
  • Send Message
August 27th, 2018

I purchased furniture from them twice, and both times, they were damaged. Second time I purchased a chest, I spent a few months trying to have them replace or repair it, but they never did by telling me that once I received the furniture by signing the piece of paper with the trucking company, Coleman Furniture became free from any liability associated with the purchase. I am stuck with the furniture I cannot even use. They are by far the worst company I have ever experienced. I should have reviewed BBB website before buying from them. There are lot of claims filed against them. I also filed claim to Consumer Protection Agency.

Thumbnail of user laurah1155
1 review
9 helpful votes
  • Send Message
August 24th, 2020

Initially they said it would be 8 weeks, then it was 8 more, then 6 weeks more and at the last email pushing it out another 10 weeks I had enough. They blamed it on Covid, but I think they are fulfilling orders out of sequence based on the price paid which is unfair and bad business. You also shouldn't keep making promises of a date if you have no idea when your going to get the product.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Laura,

We're disappointed to see you've opted to cancel your order. While we understand that time is of the essence and that you're frustrated with the delivery timeframe, we wish we could have served your home needs. Unfortunately, due to the impact of COVID-19, many of our manufacturers, including Ashley Furniture, the manufacturer of your sectional, are experiencing unprecedented supply delays.

We appreciate our customers' patience while we work with our suppliers to restock and get all orders out the door in a timely manner. We hope you'll give Coleman Furniture another chance under normal circumstances.

All the best!

The Coleman Furniture team

Thumbnail of user heatherj784
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase

Quality furniture! Only unsatisfaction was with the shipping company changing delivery days after confirming, no showing up on delivery day because verbally "they forgot your couch at the main office" after I took the day off to accept the delivery. Not calling before they arrived on the 3rd delivery day after scheduled delivery timeframe. That said, it was delivered within the same week as originally scheduled. Upon delivery, the gentlemen was very kind and attentive. The product is very nice especially for the price paid.

Thumbnail of user leonardom83
1 review
0 helpful votes
  • Send Message
December 13th, 2020

I got exactly what I paid for, exactly how it looks in the webpage. Beautiful furniture at the best price possible. They save me about 1000 dollars compared to the regular price at the local furniture stores... I am very happy.

Thumbnail of user meganh113
Megan H.
1 review
0 helpful votes
  • Send Message
May 17th, 2018

I ordered a couch from Coleman Furniture and the process was very good. They kept me up to date with my order and the delivery went very smoothly. The couch that I ordered looked exactly like the photos and is comfortable.

Thumbnail of user katrinaf14
1 review
0 helpful votes
  • Send Message
May 16th, 2018

I am very pleased with the bedroom furniture I ordered from Coleman Furniture. It was even more beautiful once inside my home. The gentlemen who delivered and set up my furniture were professional and pleasant. I would highly recommend Coleman Furniture.

Thumbnail of user alicec325
2 reviews
0 helpful votes
  • Send Message
July 21st, 2020

I have been looking for some time now for 2 arm chairs and 2 replacement chair for a dining room table I purchased in an antique store. Didnt think I would ever find them BUT I did! Coleman Furniture was great. As soon as they got my order, someone reached out to me. They kept in touch w me about my order. I received emails w tracking info. I would certainly recommend them! Thnak you!

Thumbnail of user rachelk406
Rachel K.
1 review
0 helpful votes
  • Send Message
May 30th, 2020
Verified purchase

I was not able to get delivery time for my zip and was asked to call - that was 54 minutes on-line. The chat message I submitted still has not come back. The gentleman I spoke to on phone was very helpful.

Thumbnail of user josephs273
Joseph S.
8 reviews
0 helpful votes
  • Send Message
September 22nd, 2015
Verified purchase

The dining table and chairs are firm and seem to be made of a good quality wood. The frame underneath is doubled along the outside and is sturdiest without using the lead. It is not horrible with the leaf but there is slightly more give with it inserted. We only use it on occasion and it should be perfect for our needs.

Thumbnail of user christianm330
1 review
3 helpful votes
  • Send Message
February 16th, 2021
Verified purchase

Received broken furniture after waiting two months for delivery. I was then offered $75 for a certified furniture technician to come out and fix the damage. $75 hardly covers for them to come and look at it. Essentially there is four separate pieces for the bedframe I purchased and two out of the four were damaged. If it was something small I wouldn't mind but it actually affects the structure of the bed. Extremely disappointed is a understatement.

Thumbnail of user sharonc498
SHARON C.
1 review
0 helpful votes
  • Send Message
November 17th, 2019
Verified purchase

great web site, only problem was a table badly damaged during delivery but Coleman employee made it right and did it quickly.
I believe it was damaged during manufacturing but that company just passed it along!

Thumbnail of user judithb1084
1 review
0 helpful votes
  • Send Message
February 12th, 2023

I am well pleased with the rapid shipment and the perfect condition of my furniture when it arrived. The assembly instructions were easy to read and this made the assembly easy. My order number was *******.

Service
Value
Shipping
Quality
Thumbnail of user donnaj283
1 review
0 helpful votes
  • Send Message
February 22nd, 2020

The customer service was great, very friendly, professional and helpful from ordering, to the woman who called to schedule the delivery and to the people that delivered my outdoor set. So refreshing and certainly appreciated! Thanks and I'll be ordering from you again!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

How do I know I can trust these reviews about Coleman Furniture?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Coleman Furniture?