• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.8%
Positive
476
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,191)

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Reviews that mention popular keywords

coleman furniture (483) customer service (606) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user bethb1063
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

I ordered my entertainment center online from Coleman furniture. I had a specific size I had to work with and this entertainment center was the perfect size. I was delighted when it was delivered, and I saw the quality of the piece of furniture. The delivery experience was also excellent!

Reason I chose this business:

When I typed in my specifications, Coleman furniture popped up in Google with exactly what I had in mind for the room I was designing.

Thumbnail of user amandak1559
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Was very hesitant ordering online but the delivery was so smooth and the couch is holding up so nicely. Exactly what I was looking for

Thumbnail of user tracil127
2 reviews
0 helpful votes
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July 2nd, 2024
Verified purchase

Our bed was delivered on time and i was kept informed of the delivery schedule. The bed itself is gorgeous, built very sturdy.

Reason I chose this business:

Searched for a specific type/color of bed and found it at Coleman

Thumbnail of user lashundrac3
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Your website is great! There are a lot of pictures of items that show different angles of products. This allows the customer to really see if the items will be a great fit. So far, the experience has been good.

Reason I chose this business:

I chose Coleman Furniture because of your reputation for high quality products. Word of mouth is the biggest reason I visited your website and purchased a beautiful sofa/loveseat set. I hope to buy more in the near future!

Thumbnail of user lindaw4048
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

I was looking for a new dining room set and came across this site. I was pleasantly surprised by the wide selection of furniture and the prices. The "white glove" delivery is a plus. My furniture was delivered, brought to the room and put together. I was also satisfied with the quality of the furniture. I would highly recommend this company to anyone looking for furniture

Reason I chose this business:

Had furniture I was looking for.

Thumbnail of user ellenp405
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Lets hope delivery is as easy
In good condition, table was easy to assemble

Reason I chose this business:

I have been looking on line and stumbled across your website, and I am glad I did

Thumbnail of user marcellam110
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Excellent service. Had the white glove delivery and very pleased. Very professional

Reason I chose this business:

Needed outdoor patio furniture

Thumbnail of user thomasw3413
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Really comfy and pretty large couch nice look love the couch best couch ive ever had or sat in ever

Reason I chose this business:

Couch selection

Thumbnail of user georgiaa115
2 reviews
0 helpful votes
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July 9th, 2024
Verified purchase

Could not have asked for anything more beautiful than this! I feel like I hit the jackpot!

Good customer service

Reason I chose this business:

Took a lucky guess!

Service
Thumbnail of user stevep2072
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Great website, was communicative throughout the process. Would buy from again.

Thumbnail of user pennyl299
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Furniture is great, delivery went well, took to long to receive but other than that all went well

Thumbnail of user judie45
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

The tables were easy to assemble, a very sturdy brass material and the glass was well packaged!

Reason I chose this business:

I could not find these tables elsewhere and I loved them.

Thumbnail of user jeffg1822
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Customer service was quick to respond. The delivery team was very professional.

Reason I chose this business:

Cheaper than Ashley Furniture for same sectional.

Service
Thumbnail of user beah34
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

My Ashley chaise lounge was as described. Good communication, delivery and set up. Was delivered in the scheduled time frame, no delays.

Reason I chose this business:

Coleman Furniture offered the chaise lounge in the color that I was looking for, at a fair price, that included delivery and installation.

Thumbnail of user ashleyr1511
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Easy order and delivery. Love the couch. Seems to be great quality.

Thumbnail of user teris333
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

A+ customer service and white glove assembly. So easy and amazing thought it was A trick!

Reason I chose this business:

Price and variety

Service
Thumbnail of user anishah8
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

It was a quick and pleasant experience! From shipping to delivery it was perfect!

Thumbnail of user lindah5142
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase
• Updated review

It was a great experience shopping with Coleman Furniture. If I have buy more furniture I would buy it from Coleman. And I would let my friend and family know about it so they can buy furniture too.

Reason I chose this business:

I needed a sleeper sofa and they were a reasonable place to buy a sleeper sofa.

Wonder
June 3rd, 2024
Verified purchase
• Previous review

It was a great experience shopping with Coleman Furniture. If I have buy more furniture I would buy it from Coleman. And I would let my friend and family know about it so they can buy furniture too.

Thumbnail of user margueriteh65
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

There are a few areas where the wood is slightly chipped. Shipping was pretty fast.

Reason I chose this business:

The set I saw online was very appealing to me. Very modern.

Thumbnail of user nancyp2622
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

I love the quality, the material, the color it looks so beautiful in my living room

Reason I chose this business:

It was very nice to be able to make payments on this furniture.

Thumbnail of user karinar166
Karina R.
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I love my first couch so much I got a smaller one too. It's been a month and so far so good

Reason I chose this business:

Saw good things on TikTok about the couches I have.

Thumbnail of user lesal32
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Although the delivery men were nice, the aluminum door jamb did get damaged. It was difficult working with Blue Delivery on this issue. My husband and I spent a lot of time getting estimates. We did submit an estimate to Blue Delivery, but then that repairman ghosted us and would not respond. Had to find another repairman. A few weeks later, we did get the work completed, but had to pay additional $$$ out-of-pocket as this repair fee was higher than the first estimate.

Thumbnail of user lindal4209
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

We are very happy with our desk, lateral file and bookcase set. It is well made and makes our home office look more polished.

Customer service rep was very prompt and courteous in response to our inquiries on when our furniture was in the shipping process.

Reason I chose this business:

Selection and price

Service
Thumbnail of user sybill19
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I love my sofa! The experience was great. Only issue was the time to receive

Reason I chose this business:

Best prices

Thumbnail of user michallec2
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Great customer service! Super fast responses to questions via email. The furniture is perfect! Delivery and set-up was completed beyond expectations!

Reason I chose this business:

Online search and customer reviews

Service

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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