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Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Website was easy to navigate and loved your wide variety of size, finished and pieces for dining rooms. Found exactly what I had been looking for and was less than similar items I had found elsewhere.
The customer service was great, very friendly, professional and helpful from ordering, to the woman who called to schedule the delivery and to the people that delivered my outdoor set. So refreshing and certainly appreciated! Thanks and I'll be ordering from you again!
great web site, only problem was a table badly damaged during delivery but Coleman employee made it right and did it quickly.
I believe it was damaged during manufacturing but that company just passed it along!
Website was easy to manage and the choices were excellent. I had to call the 800 line to speak with customer service rep I was taken care of quickly and questions answered promptly. Overall excellent experience,
We recently ordered a Dimplex media center from Coleman Furnature. After shopping around, we found what we really liked and Coleman had the best deal by far. They communicated throughout the entire process and the delivery and set up was included. They were courteous and helpful whenever we spoke on the phone. In addition to the media center, we received a protection plan for no additional cost to us. When we are looking for new furniture, Coleman will be one of the first places we will shop.
on hold for a long time to ask a question but decided that I could ascertain the answer myself and just ordered online. My question was whether the "right hand facing" meant right return. And the photo is a desk with the return on the right so I figured that is what was meant. so hopefully I will be receiving this desk with the return on the right side!
Quick and easy process in ordering and getting the furniture you want. I have been looking for north shore furniture dealer for years to complete my bedroom set. Coleman make it easy to buy furniture. Thank you Coleman.
Our order (#*******) was for a table for our foyer, The piece was shipped in flawless condition, and was very easy to install. The only issue, which wasn't Coleman's fault, was the month-long lead time to receive the piece, which to be fair, they informed us ahead of time.
Products used:
Stately Home 60" Antique Mahogany Console
Quality, friendly, easy to navigate site, great photos and descriptions
Quality, price is reasonable, friendly customer service
The prices are cheap but the service is HORRIBLE! My sofa was supposed to be delivered in 3-4 weeks, now I have to wait 3 Months. I had a house warming planned, the party had to be cancelled and flights had to be cancelled. When I reported this to Coleman Furniture, they did not try to reimburse me at all and said that it is not in their policy to give refunds for late deliveries. I do not recommend this company at all.
Everything looks perfect in my bedroom! The delivery guys were a little lazy and wouldn't take my furniture up the stairs to my bedroom so they just left my things in my living room. I am a female and it would have been impossible for me to get everything up the stairs by myself. Thankfully, I had some guys that could come help. But other than that, I love my furniture!
I called the customer service number with questions and the rep could barely answer my questions. Finally gave up and used the "chat" to get come answers, which were given quickly and correctly by Armie. Then placed my order on the website.
Service representative was snarky in responses. Attempted to change an order before step 3 of the delivery process. There are 5 steps to the delivery process from order placed to delivery. Can only edit an order at step 1 of process. Otherwise, you will be paying to cancel the order. They will NOT work with you after that regardless of site malfunction during the order. I suggest customers double check the order email as soon as an order is placed to make sure what you paid for is being shipped. Or just go with another supplier.
Products used:
Living room set with chaise
Good so far
I assume that when you ask if I have received my order you are meaning my order confirmation. I have received confirmation for order #*******. Since it will be delivered at my place of work there is no need for set up, just delivery. Thank you!
I'm very pleased with the purchase. It looks very well in my house. We like the top finish and sturdy, wide legs. I was looking for a table like this for a while. I wanted a quality item without breaking a bank. By purchasing this table I achieved both.
We found living room tables at a local brick & mortar store, we were told the items were in stock and would arrive in 4 - 6 weeks. Really, in stock but a 6 week wait? We went online and found the same furniture... it arrived in one week.
I am so excited to have this couch. I have been looking at it for months. I would love to know if the ottoman is included as i tried to add it and it said included. Please let me know if possible. Thank You.
I just ordered my entertainment center. I hope the quality and the service are as good as the reviews I read. I will update this review after the delivery. I am a bit apprehensive because I have never ordered an item like this online.
My quote was not included in my order and I asked about the Protection plan before I placed the order (see transcript). Please send my another receipt that includes my full purchase. I would like to receive my purchase as soon as possible please!
The prices are amazing and the reviews speak for themselves! Shopping process was super easy and we found exactly what we were looking for and for a fraction of the price compared to other retailers!!
I ordered a Realyn Bench from Coleman and I love it! Super easy to put together. Looks exactly like picture yet better! The price was great! Many places sell this bench but Coleman was the lowest price out there! Finally it arrived a week early which was a pleasant surprise!
Great furniture selection and deals on shipping, but FYI the website has a minor glitch on the checkout form where the address information state selector is not rendering, and I do not know what triggers it. I just reloaded the checkout page and reset the form to submit my order so it looks like it went through.
I have placed an order with CF and I somehow gave them my old address. I have just moved, it was night time when I ordered, so being so tired, I over looked the shipping address. I wrote them right away, I have called repeatedly, and the recording I keep getting is, you have reached us after hours. I have been calling ALL DAY long, and its the same recording. I will never order from these people again.
Hi Lydia,
Thanks for placing an an order with Coleman Furniture. Please be advised that your order was processed in the morning of March 23 - 12 hours after your order was placed with us - and was preparing for shipping by the time we received your email request to change the address. We apologize we couldn't handle your request.
The Coleman Furniture Team
This is, by far, THE WORST furniture company I've ever dealt with.
When product shows up damaged, they try to force you to keep it at your house. If you refuse, they don't contact you back for over a week about a resolution. They also tell you that this brand new, damaged furniture they decided to 'fix,' you HAVE to accept.
Prices aren't much cheaper than the retailer the purchase from &, I promise you, that 'savings' is NOT worth the time and energy you spend dealing with their staff who has ZERO desire or urgency to alleviate your situation.
Also, that 'back order' date they give you- multiply it by, at least, two.
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Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Chris,
We're so sorry to hear about your experience with us! We strive to deliver outstanding customer service, and we apologize if we fell short of your expectations. We hope to be able to offer you a better experience in the future.