Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
I bought a bedroom set! It's all damaged! My time and space is wasted! Half of the parts are sitting in my bedroom wrapped in there dirty smelly clothes!
They said they would resolve the issue but they won't give a crap about my time space and filthy clothes sitting in my bedroom! They won't give me a discount, they won't take back the item unless I agree to pay 600 dolar shipping fee +15% cancellation feee
I am extremely satisfied with the model I chose, after considering many different sets. The finish and design is vintage and can merely match with anything. The structure of the drawers is very sturdy, as well as the queen panel. Very satisfied.
It was great dealing with Coleman. I received my night stands very fast and I'm glad I ordered. I bases it just on the picture and the furniture was very solid and looks pretty good. Also very affordable! Very happy.
Products used:
night stands
We are pleased with the variety that Coleman had to offer
& we are hoping that the quality is as good as we think it will be so that we will want to come back & place other orders of products from the company.
I love the table and shopped it through many sites and found yours to be the most reasonable. I previously ordered a large white entertainment center from you and I love it and get many compliments on it. It is a beautiful and sturdy piece.
I initially was hesistant about ordering a sofa online. But now I am so glad I did. My sofa arrived as expected. The service I have received is amazing and will definitely use Coleman again. The sofa is exactly what I wanted and the price was less than other furniture stores in my area.
Hi Jodi,
We know that buying furniture online can be a leap of faith, so we appreciate you putting your trust in us. We're glad that you were pleased with your experience and with your purchase. We hope you enjoy your sofa!
The Coleman Furniture Team
I called in to order and they were AWESOME. I have NEVER had an experience like this. We have to fill our house and there is no doubt we will be coming back time and time again. Hope once delivered the experience is as highly rated as their people in the office. Love Coleman...
I carefully vetted Coleman Furniture for price of my new Barcalounger chair and service prior to my purchase. I initially was concerned about some of the negative comments on the web, but decided to complete my purchase. My experience was outstanding. In addition to saving $300, my chair was timely delivered and set up within 5 minutes of arrival. I will return to shop for future furniture needs.
Would love to give them no stars. I ordered a bar set and waited over a year to receive. Because I waited over a year, I received a new bank card that needed updated. I did so within 3 days of being notified via email. In the mean time Coleman Furniture canceled my order. The item has of course increased in price and I would have to reorder the Furniture to start the process completely over! All the company would offer is, sorry about that.
Hello Heidi,
We're disappointed to hear about your frustrating experience! Would you be able to provide us with your order number so that we can further look into this?
It was good. When I checked reviews on the item I was purchasing they were for items other than the one I purchased. That didn't; t make sense. I was viewing a bed, but the reviews were for lamps, chairs and other items.
I was missing parts for my table. Customer service was right on it, getting my parts to me. They are cheaper than Ashley furniture store itself. I have now ordered my stools for my table, $50 cheaper than at the store.
Your website is in need of improvement. It is difficult to navigate. The shopping cart does not show total items in cart. It does not allow you to remove items from the cart. More importantly - it provides no information on delivery dates or scheduling for delivery.
My shopping experience with Mazel tov furniture was excellent. The price was good, the shipping was free and fast and I am happy with the Sofa. I will shop with you again when I need next furniture and will recommend you to friends.
Bedroom suite I ordered was exactly as pictured and beautiful. The only thing was I ordered a mattress that was extremely high and will have to have steps to get into bed. Hopefully the living room suite will be as nice.
I was skeptical in ordering furniture online, but I was pleasantly surprised with the service as well as the quality of the furniture. I absolutely love the furniture! The delivery went smooth and the guys set it up completely and right where I wanted it. I could not have had a better experience!
I loved everything about buying through Coleman. I had a question that wasn't clear online so I called customer service and spoke to Maxine. Maxine was beyond helpful and sealed the deal for me to purchase the furniture.
We were looking for a quality bed for my son and after comparing similar products between Coleman and wayfair, the price for the same bed was substantially lower thru Coleman. The order was placed and recieved in 6 days and no damage was noted. The quality of the bed was terrific. The fact that the bed arrived a week earlier than projected was a bonus. It even arrived a day before the bedding from wayfair was delivered. With all of this said, I did notice a few negative complaints in the review section but so many factors can come into play when an order is placed with any online supplier. I figured that Coleman has been in business for this long for a reason and to give them a shot. They did not disappoint to say the least. We had a very great experience and will shop from them again.
I ordered a kitchen dinette set from Coleman and was very satisfied with the furniture. Beautiful solid table and nice chairs. They kept me up-to-date on shipping schedule as updated and shipping company was very nice. Highly recommend.
The prices are nice, the items are nice, but nothing's available and it doesn't tell you it's not available. You end up making the purchase being excited only to find out you won't be able to get your item(s) for months. :(
Quality furniture, fast shipping, reasonable prices. Furniture was easy to put together. This is the second piece of furniture I've ordered from the company. The company provided reliable shipping information.
Products used:
Magnolia manor sofa table
The sectional couch I ordered cost a considerable amount more on another website so I was very happy with the cost and the savings. The delivery team was on time and very friendly, fast and efficient. I will definitely recommend Coleman to family and friends and I will be ordering again soon!
The entertainment center we ordered is good quality and reasonable priced. The best part of the experience is the delivery and set-up of the furniture. That is a service that usually requires an additional fee. Will use them again in my furniture needs.
I placed the order on-line but talked to a rep. before I did to get more information on the sectional I was ordering. The rep was very helpful. Online ordering was easy and I was given a discount code which made my order even better.
It was a tremendous shopping experience!
It was easy, hassle free, and the price was the lowest available. Last but not least, the chairs were shipped and received incredibly fast.
All in all, a perfect experience.
I love my recliner and the excellent customer service Coleman Furniture have. I recommend this company for any home furniture needs in the future. Thank you Coleman for my awesome recliner and the care you took in the delivery process.
Tip for consumers:
Be patient with the delivery proces, due to the covid issues the process is taking more time than normal, but rest assure that your furniture will arrive in good care, the process is excellent.
Products used:
Recliner
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Bicku,
Thanks for reaching out to us today! As discussed with our customer service team, your replacement items are expecting to arrive at your local delivery company next week. We understand there have been some delays due to the current outbreak which is partially affecting the manufacturer and the delivery company, but we're actively working on resolving your case as soon as possible.
Please be assured that the Coleman Furniture team is in constant contact with the delivery team to address the issue as quickly as possible.
We really appreciate your patience on this matter!
The Coleman Furniture team