• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 85.1%
Positive
481
Neutral
48
Negative
36

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944 reviews

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How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,197)

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Reviews that mention popular keywords

coleman furniture (484) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user nicolm14
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

I was a little nervous about purchasing the table that I did. The price was great but there weren't many pictures. We were pleasantly surprised that the table looked even better in person.
The delivery guys did a great job getting it set up too.

Reason I chose this business:

Best price we could find.

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Olivia T.
1 review
0 helpful votes
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May 30th, 2020
Verified purchase

The shipping was quick, and the product was packaged well. The table set I ordered is made of good quality material and sturdy. The shipper apologized that he couldn't do in-home setup as advertised due to the COVID-19 crisis, but the assembly instructions were easy to follow. The quality of the furniture will make it a great, long-lasting addition to my home.

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Mikhail S.
1 review
0 helpful votes
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August 19th, 2015
Verified purchase

I really never considered actually ordering online and really put it into froogle to see if I can get a better deal in another store. The best deals were online in the end of the day and I did save over $100 by doing that so I am glad I did search for it online.

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Susanna M.
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

I really appreciated all of the pictures of the couches. The spec diagram was really the most helpful in deciding to purchase. It would be good to include this diagram for all of the products. It made it easier to shop.

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Florine H.
1 review
0 helpful votes
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March 2nd, 2020
Verified purchase

It was very good experience shopping online. I also called and spoke with Maxine who answered all the questions I had. She was pleasant, kind and very thorough. I would definitely refer heras a contact person who is very knowledgeable. I asked for the quote by email and approximate date of arrival. Thank you Maxine. Sincerely,
Florine

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William W.
10 reviews
0 helpful votes
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May 18th, 2016
Verified purchase

The ashley store only had the couch I wanted in brown but I googled it and found it in cream online and it was actually cheaper as well. Delivery guys actually brought it inside and unpacked it as well for me.

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Sue A.
2 reviews
0 helpful votes
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May 29th, 2015
Verified purchase

I called because I wanted only certain parts of a sectional and configured differently than was available on the website. I was sent a quote that had the items I wanted and I was able able to use that to checkout. Very helpful and handy.

Thumbnail of user valeriyt3
1 review
1 helpful vote
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November 3rd, 2018

What a night mare! Don't ever deal with this company! Terrible. Experience. Worst. Costumer service! We Try to cancel order. They still charge the credit company for the full amount for something we never receive 2.100.00 $ for something you don't have Now try to talk to a person, so they can make the REFUND to the Credit company. We have no purchase from them

Thumbnail of user lawandaw17
1 review
0 helpful votes
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March 7th, 2021

The Counter Stools are beautiful. Received the items assembled, which was fantastic. Received the items pretty quickly. No payment was processed before the items shipped. Will purchase from here again.

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Amanda M.
1 review
0 helpful votes
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March 31st, 2018
Verified purchase

This is my first order with Coleman Furniture. While I just hit the "submit" button, I was impressed with the cost of furniture compared to other retailers, the accessibility of financing through Affirm, and the included 5 year protection plan and deliver.

Thumbnail of user jeremyc199
1 review
0 helpful votes
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November 30th, 2019

I'd recommend Coleman Furniture to anyone. I ordered a kitchen table from them for about 50% of the MSRP. I was skeptical, but the delivery was super fast and the product looked great - well worth the money spent! I thank you, Coleman Furniture!

Thumbnail of user tarar103
1 review
2 helpful votes
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November 16th, 2019

I ordered a sectional couch on the 21st of September and didn't get it till mid November. When it arrived it was COVERED in saw dust. I vacuumed it for over an hour and the next day more SAW DUST had came to the surface of the couch. I have an infant and I can't let him on the couch without a blanket on it. I'm scared he will inhale the wood dust. Couch came with a strong woody odor too. I'm going to try baking soda to try to alieve some of the smell. The couch is very static's! Otherwise the couch is pretty comfortable but if I knew that it would be like this I would have spent more money and bought it somewhere else.

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John R.
1 review
0 helpful votes
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May 9th, 2020
Verified purchase

all good so far but your search engine wasn't all that good but I found what I was looking for. I just wish there was more details on some of your sizes when looking at sectionals the (W) wide measurement is misleading because it adds both sides together, just saying, have a good day.

Thumbnail of user chadc227
1 review
0 helpful votes
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November 18th, 2020

When I ordered my new recliner from them they were upfront with how long it might take to receive. They emailed me after every step along the way. I received the chair 4 weeks after ordering it from them. Thanks.

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Raechal E.
1 review
0 helpful votes
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September 28th, 2019
Verified purchase

I searched all over town for a couch and couldn't find something I liked and that was reasonably priced. A family member had purchased their couch from Coleman Furniture. I am glad I capitalized on the suggestion.

Thumbnail of user mattm366
1 review
0 helpful votes
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September 28th, 2019

I got a mattress from Coleman Furniture. It's an Ashley Homestore mattress and I got it for cheaper than anywhere else, including Amazon. This is a great competitor to the bigger name brands in the furniture world.

Thumbnail of user suep213
1 review
0 helpful votes
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February 8th, 2020

This company is top notch. Everything was how it was stated it would be from ordering to delivery and set up. I ordered a large leather reclining sofa and a chair and a half recliner wich is also leather.
Very courteous delivery guys. Called every so often to let me know where they were so i didn't have to set and wait for them. Great Experience!

Thumbnail of user deliam20
1 review
1 helpful vote
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May 9th, 2019

My overpriced dinning table arrive "damaged" months after the promised date. No costumer services skills. Still waiting for the table, they don't reply to your emails and request and the most rude unprofessional person on the phone. Avoid nightmares and don't buy anything from them

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Glendora E.
1 review
0 helpful votes
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December 13th, 2019
Verified purchase

Jennifer Pascua was awesome. She answered all of my questions and concerns. It was late and I wanted to chat with my husband b/4 I made a decision. She said okay and sent me a quote. My experience with Coleman has been inspiring. Thank you, I just placed my order. I will donate my current sofa and loveseat. It is time for a new one after 14 years.

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Belinda W.
1 review
0 helpful votes
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October 24th, 2018
Verified purchase

The lack of product dimensions online are a disappointment. I finally spoke with a rep from a different company who suggested using the standard dimensions of a king size mattress and adjusting from there. It would be helpful if all manufactureres provided exact specs of averall dimensions for furniture with each product as well as the ability to configure rooms based upon the overall size for ordering accuracy

Thumbnail of user roberth1380
1 review
0 helpful votes
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October 7th, 2019

I searched for a recliner on the Internet. There were a number of companies that had the model I was looking for but Coleman Furniture had the best price. I spoke to one of their representatives and placed the order on their website. From start to finish everything went smoothly. I wouldn't hesitate to deal with Coleman Furniture again in the future.

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Elaine O.
1 review
12 helpful votes
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July 6th, 2020
Verified purchase

The Place Order page was a bit glitchy and slow. It wasould say "Processing Order..." but never went through. And I had to replace my credit card and billing information multiple times. Made me a bit nervous that they were charging me multiple times. But all in all, good experience. Custom service over the phone was nice and professional with any questions I had. But I preferred ordering online in the end.

Thumbnail of user khristines
1 review
2 helpful votes
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August 10th, 2019

Horrible way of doing business. The site say estimate 2-4 weeks delivery. Estimate time of delivery is false. It's more like 4-8weeks. Also beware that if you cancel you're order there's a restocking fee of 10% even though they're the one who didn't fulfill there end of the bargain. The delivery company that they sub contract "Renagade" is a joke! They called to let me know that they're going to deliver my furniture in 45 minutes, then called 30 minutes later and said that the driver notice that my furniture is damage. The first time they cancel my delivery, Coleman didn't even know they cancel my delivery. If you can order them directly from the manufacturer, you better off that way. It will get to you faster that this people would. The same price anyways if not cheaper.

Thumbnail of user wendyd280
1 review
0 helpful votes
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December 4th, 2020

These barstools are exactly like the picture. They seem pretty well made, they are quite lightweight, I like that the low back of the chairs doesn't show above the countertop. They arrived within a week & they were packaged extremely well. I liked how easy the packaging was to remove & Coleman Furniture had them reasonably priced compared to other places.

Thumbnail of user ericb319
1 review
0 helpful votes
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May 16th, 2018

Here's the story... I found an amazing sectional in a brick and mortar store, was determined to find it cheaper elsewhere, found it online on several sites (inc. Coleman) and spent a few days reading reviews prior to buying. I opted to buy from Coleman after a lot of consideration and I COULD NOT BE HAPPIER with that decision. The company was incredibly responsive via phone and email, delivered two weeks EARLY and was cheaper than anyone else I could find. Simply wow. An awesome experience and very happy customer that will now be singing their praises to all I know.

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

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Brad K.
Typically responds within 23 hours

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