• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 85.1%
Positive
481
Neutral
48
Negative
36

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,197)

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coleman furniture (484) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user simaa7
1 review
0 helpful votes
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February 23rd, 2020

I ordered two chairs from this company on December 2019, they sent me two broken chairs. When I called them to ask for replacement, they asked me to send them the photos of the broken parts. After that they told me we are going to send you the replacement parts, today is February 22, I am still waiting! The only thing that they did is: sending email every week saying that we are working with manufacturer to fix the problem!
I believe they just send broken furniture and because of that their price is low!
PLEASE DONT WAIST YOUR TIME AND MONEY!
Buy from some where else!
They deceive buyers by their low prices, once they send broken furniture and got their money, they don't care about the customer anymore! If I could give them zero star, I would!

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Sima,

Thanks for sharing your feedback regarding the damages to your chairs which occurred in transit. As discussed with our customer service team, we can either issue a return and full refund or send you the replacement parts at no additional costs to you, however, the parts are on backorder with the manufacturer.

Please note: All items are ordered brand new directly from the manufacturer and ship directly to you - our customer. In the event transit damage occurs, Coleman Furniture is committed to resolving the issue to our customer's satisfaction - whether it's with a replacement item or part or any other measures needed to resolve the issue.

We look forward to resolving your case with the replacement parts!

The Coleman Furniture team

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Nedra W.
1 review
0 helpful votes
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July 30th, 2020
Verified purchase

I was approved for $2400 by katapult and had issues with my computer at time of purchase. I went on the next day and was denied. I called katapult directly to solve the issue and they informed me it was nothing on their end that the retailer(Coleman) wouldn' t allow me to do so. I was upset by that as I was already approved and as far as paying my down payment so what could change in one day.

Thumbnail of user readings
1 review
1 helpful vote
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March 6th, 2010

I would like to congratulate Mazel Tov Furniture for their really excellent service. Every time I had a query, it was responded to quickly and efficiently. I'm really pleased with the Dinette Set I ordered and I would definitely recommend this website to friends.

Thumbnail of user ginaf353
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

The dresser arrived damaged and there is no idea when this will be resolved

Horrible

Reason I chose this business:

Furniture looked nice online

Service
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Gina,
We're so sorry to hear that your new dresser arrived damaged! After looking into your order, it appears that our team is in touch with the delivery company and manufacturer to resolve the issue. They will be in touch with you shortly for further updates. If you have any additional questions, please don't hesitate to contact our team; they are happy to help!

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Darrell W.
1 review
0 helpful votes
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February 28th, 2020
Verified purchase

Shopping is very easy and the selection is the from the most well-known manufacturers in the country. The products are the exact products by those manufactures and the free shipping makes buying from Coleman a no-brainer.

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Janet S.
1 review
0 helpful votes
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July 14th, 2015
Verified purchase

We didn't have enough space for a loveseat to go along the sofa so we focused on sets that have a chair and a half. It's basically in between reclining chairs and loveseats and is really wide and comfortable. We settled on the hogan style as we didn't want leather and liked the color and fact that it was plush. It is big so make sure you measure your floor space properly.

Thumbnail of user rebeccak538
1 review
0 helpful votes
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November 13th, 2020

They are comfortable, built well and very stylish. Ordered and was shipped within 3 days and received within 5 days the product. Was happy with the quality and the design of the product. They look perfect at my counter bar with my new remodeled kitchen.

Thumbnail of user donnah344
Donna H.
1 review
0 helpful votes
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September 18th, 2018
Verified purchase

I hope I am as satisfied with the sofa/loveseat as I am with the shopping experience. I was told with Chat "Matt" that delivery would take at least 4 weeks. I will not be at the delivery address until Oct. 16.

Thumbnail of user minhl19
1 review
0 helpful votes
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July 15th, 2019

The first time we ordered a couch on Coleman Furniture, it took them up to 3 weeks to ready the couch pieces - and when the time came, they notified us that there weren't enough "pieces" to make the couch. Extremely frustrating since we should've known it ahead of time rather than the last minute.

Okay, we gave it another go and ordered another couch. When the movers tried to get the couch to our apartment, the couch wouldn't fit through our apartment, so the movers guaranteed us refunds if we signed a waiver to refuse the order. Turns out, Coleman furniture charged us 150 bucks for shipping (that's suppose to be free) as well as a 15% fee.

Rip. Off.

Thumbnail of user jackl249
1 review
0 helpful votes
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May 24th, 2019

We purchased two additional Adirondack chairs to match two we had purchased locally. They arrived quickly, matched the two we had, and were less expensive than the locally purchased ones. We would shop Coleman in the future.

Thumbnail of user ursulap22
1 review
0 helpful votes
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January 17th, 2021

I purchased Bastrop Dark Brown Sofa. It took awhile to be made and arrive due to Covid, but it was worth the wait. I am very pleased with my purchase. I was always updated on its arrival and customer service was always responsive.

Products used:
Sofas

Service
Value
Shipping
Quality
Thumbnail of user starleneg
Starlene G.
2 reviews
0 helpful votes
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March 18th, 2019
Verified purchase

I liked the extensive descriptions about the sofa and loveseat, and the furniture sounds like excellent quality. The pictures are good, and I hope the colors are a match to the actual sofa. I only regret being able to sit on the sofa to determine comfort.

Thumbnail of user joycef155
1 review
0 helpful votes
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September 15th, 2020

I purchased Paxberry vintage bed beginning of August, a week or so I received only the bed footer & not the head board, next day I contacted Coleman regarding missing headboard, another week or so received damaged headboard then after filing a claimbthey scheduled fedex to pick it up. Sept 2nd after being on hold for about 50 minutes finally customer service informed me that FedEx are not willing to deliver and for me to pick it up, they had no explanation on why FedEx first delivery was deliverd and picked up but not this one. After 2 weeks of reaching out & being placed on hold for over an hour they send me an email approving return and refund which I never requested. Fedex is investigating.

Thumbnail of user melodyd145
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

I bought a sofa and loveseat at half the sale price that Ashley Furniture was advertising. The loveseat arm rest was missing some padding, Coleman had repairmen come out and fix it. I love my new furniture!

Thumbnail of user francisb350
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Delivery was quicker than first indicated. Delivery staff courteous, efficient, friendly, and placed furniture where I wanted it. Overall very good experience.

Reason I chose this business:

Recommended by an Interior Designer.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Francis,
We’re delighted to hear that the delivery team was friendly, courteous, and efficient in assembling your new furniture. We strive to partner with reputable delivery companies to ensure that our customers have a smooth experience receiving their furniture, and we're pleased to have met your expectations. Thank you for choosing us!

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Carl L.
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

My experience so far has been an excellent one. Great website with diagrams and measurments of sectionals and extra pieces is phenomenal! Made purchasing simple. Love the discount on extra pieces when purchasing the sectional and being able to finance my purchase via Affirm is the topping on the cake.

Thumbnail of user helenw346
Helen W.
1 review
0 helpful votes
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September 5th, 2020
Verified purchase

Went to Ashley furniture first and that was a bust because I wanted a particular sectional and they had nothing on their website but they offered bigger deals and now i know why-Coleman had exactly what i wanted for less and offered better, clearer instructions on payments

Thumbnail of user octaviaj10
1 review
0 helpful votes
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December 29th, 2020
Verified purchase

I decided to purchase my sofa and loveseat set from Coleman's furniture after seeing the same set on Wayfair for 500 dollars more. The service was better than I've experienced at stores like Ashley Furniture and I couldn't be more pleased with the quality of furniture.

Products used:
Lorenzo caramel color sofa and loveseat

Service
Value
Shipping
Quality
Thumbnail of user jackiew290
1 review
0 helpful votes
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January 28th, 2021

We love our console table. Excellent quality and it was delivered quickly after ordering. We will look forward to purchasing from Coleman Furniture again.

Thumbnail of user kimn483
1 review
0 helpful votes
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April 21st, 2022

Love the new sectional! Plenty of space for a large family and super comfortable! Came 2 weeks faster than originally scheduled and made me one happy lady! Thanks so much Coleman's!

Products used:
Sectional

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahr686
1 review
0 helpful votes
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August 29th, 2020

T ugh e piece arrived fine, easy to assemble (4 screws - but no directions), and good quality. All you do is assemble the legs which come as 2 separate pieces.

Thumbnail of user davids2867
1 review
2 helpful votes
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November 28th, 2019

I am so pleased with our beautiful new bedroom set. Great look, quality. Better than I expected. The delivery was also exceptional. You do wait a bit from the time of order but definitely worth it.

Thumbnail of user victoriaf121
1 review
0 helpful votes
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November 4th, 2019

My new dining room set is gorgeous. Excellent quality and great prices. Delivery was quick. The delivery guys were awesome. I would definitely purchase from Coleman furniture again. Highly recommend.

Thumbnail of user lorrainep143
1 review
0 helpful votes
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November 25th, 2019

Don't shop their very bad to do business with, cheap furniture. Bought a recliner and wood frame was broken inside the chair. Wing on chair not on correctly. Got no satisfaction when I called. Them. Never again and they told me to get someone to fit it how impossible is that unsewn the chair. Are they crazy or what you can not fix the frame you have to take the leather off the chair, It would never look the same. Belive me. Never again.

Tip for consumers:
beware

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadak7
1 review
0 helpful votes
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December 26th, 2020

I had the absolute worst experience with this company. After waiting three weeks for my two sofas I go to check on the order status to find it canceled. When I called them they said we called you and you did not answer and we had to cancel because I did not confirm shipping method... whaaat? I already paid and confirmed everything including the shipping and I got my order confirmation email and I though I was done. Very upsetting... they did not even care. All they said order it again

Service
Value
Shipping
Returns
Quality

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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