Coleman Furniture

The delivery guys were great. I didn't make them set up much due to not using all furniture right away as it is for a toddler. I tipped and they left. I am 8.5 months pregnant and was chasing a toddler morning of delivery so I did not noticed a few chips in furniture. My husband noticed when he got home so When I reached back out the same day, they told me there was nothing they could do. They offered me to hire someone to fix or $75 refund. I finally spoke to someone and then they offered me $100. I am still not super impressed by their response but I guess it was better than nothing. The furniture also has a really intense smell I haven't had my toddler even sleep in his room for the past week due to the smell.

See above

The folks who delivered the table and put it together did not tighten any of the nuts and bolts on it at all. The table wobbled a bunch until I got my tools and tightened everything. I find that a little bit unnecessary

After waiting past six weeks for a bed delivery was exceptional.

Absolutely love my couch! So soft and comfy, would definitely recommend!

Had to change my delivery address due to a move, they worked with me and were very flexible!

Vouch showed up missing a back pillow. It took 3 separate shipments to get the pillow and all the batting necessary to make it the right shape and firmness. This is more on the company who made the couch than Coleman furniture.

Quick and easy to complete the order. They kept me informed of a delays e.g. tornado in Houston, Texas. Very nice experience.

Impressed with ease of ordering, not impressed with delivery and set up.

Great service, love the media center and the gentleman who delivered and put it together were fast and very nice.

The factory shipped the wrong headboard, but Coleman Furniture made it right. Thank you Coleman Furniture.

Unfortunately it was damaged by the White Glove delivery. They sent a furniture doctor to repair it and you can still see where it was damaged. I except the way it is. Accidents happen. I would still purchase from Coleman.

They were helpful and wanted to make it right!

The movers were so great and did and everything and more to make sure my couch was placed exactly where it needed to be. I suggest for next time, the movers bring shoe covers, everything in my apartment is white, including the rug and they were stepping all over it with their shoes from outside without covers. Nonetheless, they were really respectful and helpful. I am in love with my couch, it's so hard to leave it once I'm on it!

Coleman Furniture communicates well and Customer Service is just a phone call away if you need them.

Furniture was received initially damaged but after contacting Coleman furniture to address the damages and replace the furniture and was good in the end. Coleman delivered on their promises thanks to the representative I worked with his name was Jomer.

Jomer did great and followed through on his promises.

The bed is beautiful and as pictured, the only issue I had was with the quality of the metal support beam that goes down the center of the bed. It was slightly warped (best way i can describe it) throwing off the alignment of the screw holes to the head and foot board. There are a couple screws I couldn't screw in a 100% and I feel there shouldn't have been an issue like this for the price I paid. Customer experience was excellent and very informative.

This is the most comfortable couch we have ever sat on. We have now purchased two we love them so much. The color matches everything perfectly!

Ordered 4 wicker outdoor chairs with a table online. Easy process, great price, fast ship. Would order from Coleman again.

The delivery man took extra care to ensure my set arrived and was placed in my home. The dining set is a great quality..

I was looking for a sectional that could fit a bunch of people in a relatively small space and found the perfect couch! The seats are super deep and the chaise is huge. I can fit 5 people comfortably on this really cozy couch.

Everything was easy from purchasing to update emails to delivery scheduling and white glove delivery made it extremely easy for us. We love our new couch.

I called Coleman Furniture before placing my order to may sure it would arrive and receive the white glove service before I had to leave for my granddaughter graduation on 5-22-24. The gentleman told me if I placed my order that day then I would receive it in 3 weeks, so I placed the order on 4-11-24.
I received a message that they received the order, then the next day I received a payment message it was received. I was told I would receive updates on my order.
On 4-17-24 I received a message that it had shipped, but that was the last time I heard from them about my order.
On April 30,2024 I sent an email to Coleman Furniture about my order and received an reply back from Mik Miranda customer service@ *******110 that he/she would check to see where my order was and I was given a case ID #: CS-*******. Then I received a message that the furniture would arrive at the local facility next week, be inspected by them, then they would notify me of a delivery date that was it.
On May 7,2024 I acontacted Coleman Furniture again, because I never heard back from anyone about my delivery date. I spoke to Melissa B customer service at *******184. She told me that they expected my order to be delivered to the MI warehouse between 5-13 & 5-14-2024. Melissa B told me she would keep me updated.and call me back the following Tuesday.
On May 10,2024 I received a text from Team Clark's White Glove delivery that they would deliver my furniture on May, 17,2024 order #: *******2252.
They would contact me within 24 hours of delivery with the time. My Renegade Order # is (*******).
5-16-24 I received a text that my delivery time frame was 9:30am - 11:30am on 5-17-24.
There are several scratches on the entertainment center and in the bridge section on two different sides the screws went through the wrong places and broke or chipped the inside of the wood at the top and can be seen sticking out at the bridge top inside space. I was told that I would be called to setup a date and someone could come out to repair these damaged places on the entertainment center.
I am out of state until 6-14-24.

Mike Miranda never heard back from or got an update on my order.
Melissa B did contact me back through text and voice mail.on my order and told me to let her know if there was anything else I needed help with.
Melissa B found out that my furniture had been left sitting in a warehouse in Ohio and never delivered to the Detroit MI facility causing the delivery delay. No one followed through on the delivery after 4-30-24.

Delivery was great on time and furniture in excellent condition

I received the order much sooner than I expected. It was delivered within two (2) days of my order.

Ordering was easy and chair came in the time frame promised. Delivery staff were courteous. Chair is as described and more comfortable than advertised.