• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 85.1%
Positive
481
Neutral
48
Negative
36

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,197)

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Reviews that mention popular keywords

coleman furniture (484) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user randig6
1 review
0 helpful votes
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April 15th, 2018

I ordered the Bolanburg Sofa Table tomuse as a tv stand in my living room and it is great! The quality is great, it shipped in 1-2 days as stated on the website, and it went together so easily! I would definitely recommend this product.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Randi,

We're so glad to hear that you are happy with your purchase, and that you were satisfied with the delivery. We hope we get a chance to serve your furniture needs again!

The Coleman Furniture Team

Thumbnail of user colleenj47
1 review
0 helpful votes
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June 16th, 2020

I ordered my storage bench on the weekend it stated 3-4 weeks for delivery. What a pleasant surprise when it showed up in 5 or 5 days. It matches my room beautifully and is very well made.

Thumbnail of user williamh2181
1 review
0 helpful votes
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October 31st, 2020

Great job all around of keeping me informed of the process. Took a while to get my loveseat to my place, but that is not the fault of Coleman. The item purchased was a highly requested item that was backordered and a limited workforce at the company that creates the furniture was limited at the time. Once Coleman received it, it was transported quickly. Local delivery team did a fantastic job of getting item in the house and setting it up for us. This completed our furniture collection and we thank Coleman for getting this to us at a great price.

Thumbnail of user mauheee
Mauhee E.
1 review
0 helpful votes
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April 18th, 2020
Verified purchase

I found a cheaper price on internet, but with office close, been holding 20 minutes to speak with sales person, no one there. I found same chair for $1079.29 Home Shopking
https://www.homeshoppingmalls.com/barcalounger-danbury-recliner-7-4199-in-shoreham-blue-all-leather

Thumbnail of user amandab1836
1 review
13 helpful votes
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August 9th, 2021
Verified purchase

Coleman took my money and over a month later have still not delivered, despite projected delivery dates. A construction project is waiting on this and they refuse to allow me to cancel without a 15% fee for their failure. BUY WITH EXTREME CAUTION. They insist that their terms and conditions show that they can have indefinite delays and we as customers have no recourse.

Tip for consumers:
THERE ARE NO PROMISES FOR DELIVERY TIMEFRAME AND TERRIBLE CUSTOMER SUPPORT

Service
Value
Shipping
Returns
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Amanda,

Thanks for sharing your feedback with us. I completely understand your frustration and would like to apologize for the delays of the delivery. With manufacturers and delivery companies having a shortage in workers and containers at this time, there have been delays in production as well as delays in transit times. The good news is that your furniture arrived at the local delivery company and is ready to be delivered. Please let us know if you'd like to reinstate your order and proceed with delivery.

Again, we apologize for the delays in transit and we hope to be able to deliver your new furniture.

The Coleman Furniture team

Thumbnail of user cambridgel
1 review
7 helpful votes
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February 27th, 2010

I had a very positive shopping experience with Mazel Tov Furniture. I received the Coat Rack before the date I expected it to be delivered and it was in perfect condition. Also I found that the Coat Rack itself is even better than what I expected.

Thumbnail of user yelenar8
1 review
0 helpful votes
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June 23rd, 2020

The bookshelf is beautiful and great quality. Fit perfectly into my space without overcrowding it. The size is just perfect for small office or study area.

Tip for consumers:
Allow time for shipping (a few weeks)

Service
Value
Shipping
Quality
Thumbnail of user ashleuo
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

The bar set is amazing. Was delivered and set up 5 weeks after ordering. Coleman Furniture Customer service kept contact throughout every step of the process.

Service
Value
Shipping
Quality
Thumbnail of user maryo333
1 review
0 helpful votes
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March 6th, 2020

I like the console very miuch. It is more blue than gray. I have it against a wall that is painted Benjamin Moore Quiet Moments. The console is a very similar color. It is destressed, which I don't love so much. It was very easy to put together. The packaging could not have been better. All in all, I am very happy with it.

Thumbnail of user colleene134
Nick C.
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

No issues with our purchase or delivery, everything went smoothly.

Reason I chose this business:

Furniture was at a great price compared to places in my area with show rooms.

Thumbnail of user bisas1
1 review
0 helpful votes
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February 8th, 2018

Item arrived fast. I was told item was on back order and I wouldn't receive until March more than a month away. I received item in 2wks. Free delivery and set up. Delivery company was professional. Couch is soft and comfortable.

Thumbnail of user markz25
Mark Z.
9 reviews
16 helpful votes
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May 6th, 2016
Verified purchase

The reps at the store said the greensburg set was a popular one. I shopped around and found it over at coleman for a better price and bought it. Now that it's here I can confirm that it's the exact same set I saw in the sote just for less money.

Thumbnail of user nicolasr20
Nicolas R.
1 review
0 helpful votes
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August 18th, 2015
Verified purchase

The katisha sectional is big if you make it with an armless sofa, smaller with the loveseat, and smaller still with the armless chair. I liked the flexibility of the sectional how I could really build it to fit my room space nicely. Thank you Matt for you hep on helping me figure it out.

Thumbnail of user darleney4
Darlene Y.
2 reviews
0 helpful votes
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September 5th, 2020
Verified purchase

I ordered before but my item was talking so long to send out. I ordered it 2months before my birthday. An email was ent to take an additional 5-9 weeks. I had paid. Anyway. I'm starting over again. I home I get Thai in8 weeks.

Thumbnail of user joshuas507
1 review
4 helpful votes
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June 18th, 2020

I moved into a new place and furnished a number of things with Coleman Furniture. Initially my experience was great and spoke of them with high praise. It was until I received a desk that was damaged upon delivery. The corner of the top surface of the desk was completely cracked and nearly broken off all together. Their customer service department is a completely joke, if you call they just tell you they're working on it. It takes over 24 hours for them to respond to each email you send. They originally offered me a $40 dollar credit to keep the desk as is, i refused and said I just want the part replaced. They informed me that it would take more than 2 months to get a replacement part. They have asked me the same questions multiple times through email and then take another 24 hours to respond. Dealing with their customer service has been an absolute nightmare and after this experience, a place that I had absolutely planned on buying furniture from in the future, and spoke highly of turned into a place that I will never shop from again and will worn everyone to stay away from.

Thumbnail of user annh624
1 review
1 helpful vote
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March 23rd, 2021

I purchased a leather sofa and a love seat however; on the day of delivered I arrived lated. They dropped off the furnitures, and the delivery men signed beloved if my name. Also, the sofa was demaged I willing to fixed it. Please do not anything from them. They do not care about the customer.

Tip for consumers:
Do not purchase anything from them

Products used:
Snake and scammer.

Thumbnail of user jasong358
2 reviews
1 helpful vote
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December 17th, 2019

I am not even sure this site is legit. I ordered my furniture on November 11th. I have been trying to find out the status. I finally talked to someone and they said it would be delivered yesterday. Still no furniture. Spoke with someone today and they said it would be here by 7pm. It is almost 9pm. Run!

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Jason,

We would like to apologize for your experience with our local delivery team. We're sorry to hear you were less than satisfied with their scheduling service and we'd like to assure you that it's our utmost priority to resolve this issue.

We'll be reaching out to the delivery and monitor this order closely to ensure you're scheduled for delivery asap.

We value our customer's feedback and would like to thank you for bringing this to our attention!

The Coleman Furniture team

Thumbnail of user margied19
1 review
0 helpful votes
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July 12th, 2018

We had a great shopping experience with Coleman furniture online store.

Their CSR, Matthew Brissette, responded quickly, cordially and professionally to our questions.

The online purchasing process was very easy and emails were sent as follow up to keep us informed.

The sofa, made by Ashley Furniture, has good manufacturing, quality cloth, is very comfortable and Coleman Furniture pricing, including free shipping/delivery to place of your choice in your house was even more competitive than that of the manufacturer store and site.

The white glove delivery service by the Renegade Furniture Group's team (two very experienced and cordial employees, especially Joel) were most careful while positioning the very heavy power reclining sofa (Krismen) in our home.

We also purchased the 5 year GUARDIAN extended protection for the sofa which was reasonably priced.

I am very satisfied and have a new favorite furniture store, thank you Coleman Furniture, so far -- you are top of the line!

Thumbnail of user mirandaw157
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Great ordering experience. Fast shipping. Great chair great quality

Reason I chose this business:

The price and quality are both great

Thumbnail of user nicolej87
Nicole J.
2 reviews
0 helpful votes
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July 13th, 2017
Verified purchase

Our barstools were peeling so we knwe it was time to change them up. We have a retro built in bar and needed something similar to fit the style. I found that there were very few options on the market. Once I found one I liked I was googling to find more information on it and was surprised to find it much cheaper
online than in the local shop.

Thumbnail of user brendah219
1 review
0 helpful votes
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October 3rd, 2018

I purchased this outfit from Coleman Furniture. It was a great experience from start to finish. Their in home setup delivery is the greatest. Delivery

Thumbnail of user angieg105
1 review
0 helpful votes
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September 16th, 2020

Ordered outdoor furniture. Overall experience was great. They emailed me weekly on status of my order. Delivery guys did a great job putting furniture together.

Thumbnail of user anikaa26
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Guys we're respectful and tidy. Delivery went well.

Reason I chose this business:

Quality furniture for a reasonable cost.

Thumbnail of user amandaf1433
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Placed order, order arrived in good condition. For the night stands I ordered the delivery arrived sooner than I expected.

Thumbnail of user marcozm
1 review
0 helpful votes
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September 22nd, 2020

The company refused to give FAIR and equitable customer service when their products arrived DAMAGED to my home. Instead of asking me how I wanted to handle the reconciliation, they proceeded to tell me what they were going to do, and that they were not going to deviate. This resulted in me NOT receiving the item that I paid for. Further more, when I asked for the cancellation of a protection plan due to having to cancel other furniture pieces from my order, they waiting for two weeks to tell me that it had already registered and they couldn't cancel my coverage, which is essentially theft! I would say spend more somewhere else and get better service!

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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