Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Customer service from Michael was great and item looks great. Nice price with shipping, set-up, and protection plan. Will definitely tell all my friends about Coleman Furniture. Thank you
So grateful to find this product. It will serve my needs perfectly. The customer service rep who helped me named Matthew was so patient and helpful. Kudos to him!
Great customer service and delivery team. I have been away from home and havent had the chance to see the furniture yet, but my husband says he loves it.
Never heard about you guys down in FL but everything seems to be smooth process and you have what I need! Looking forward to the addition for my bedroom
DO NOT ORDER FROM THIS COMPANY
They do not handle defective issues or returns well! Their Customer Service is Terrible! They will give you the run around hoping you give up! Bought a bedroom Chess beginning of September now it's end of November with 26 emails later, 2 service calls to my house, phone calls later we are upset the drawers still aren't right! They don't care. Got ur money and that's that! Will never again--
Hoping this purchase goes better took two weeks to find out my order was out of stock. Trying one more time because my family has ordered from you before.
website was a little non responsive. in the dev tools i got a lot of faulty api calls and such with some 503 server errors. other than some that, it was pretty good. thats why only 4 out of 5 stars.
Nice selection, good prices. Wish there was more clarity on the shipping dates and better description on the specifics of bed set (e.g. mattress type required, slats, middle footing)
Sales lady was very helpful with my purchase. They keep you posted from the time it leaves the warehouse, to the delivery company then to your home. Beautiful furniture.
We purchased a Boca Corner Bookcase Unit. Service during the purchasing phase was great. The unit arrived and our 'white glove' delivery/installation was a disaster. They had no idea what they were doing and asked to see a picture. Once the got started things seemed ok, however after they left we found that less than half the bolts, non of the screws were used in the installation. They also did not instal the decorative components. They rushed around once it was set up cleaning up and had me sign a form that it had been delivered (and everything was present/we we satisfied). My mistake not reading every word carefully. Once they left and we started to really look we realized the problems. I called Coleman the next day and was told sorry our problem since we signed the form. They then said that they would try to help, but not because they had to... and the free 5 years of insurance that doesn't cover this! I then exchanged numerous emails with pictures and little happened. I finally called the manufacturer directly and about a week later all the parts arrived in the mail. It took me about 2 hours to take everything apart and put it back together correctly. The piece looks great. However, I will never use Coleman again. A very bad experience!
I just got this website by looking at many different sites for outdoor furniture and was not able to locate anything that is modern and in the good price. I hope I didn't choose wrong.
LOVE this piece! It took a little longer than I would have like but was well worth the wait. I did appreciate being kept in the loop with emails indicating the status of my shipment.
Furniture delivered as said quality merchandise same as I saw in the store at a great price said it would take four weeks to deliver and it only took three very happy with my purchase.
I would definitely purchase from Coleman again! They provided a great product at a great price! We are in love with our furniture and the delivery was impeccable!
It was delivered in the time frame that was given. Very happy with my l-shaped couch. The color was perfect for my room.
Found your website and decided to give it a try.
Site easy to use. Appears to be quality furniture. And free shipping! They delivered on time and put everything together. Overall I was very impressed with the experience.
Easy to filter merchandise for viewing. Good sale. No taxes in my state. In home delivery and set up included. Waiting to see how it all turns out!
My family has used Coleman furniture numerous times. Always a great price and excellent service. We've never been disappointed and will continue to use Coleman for future purchases!
This was an easy purchase of a top quality product! I've bought several items from Coleman and have always been impressed with the quality and service. Great value!
Horrible experience delivery takes more than 5 weeks and then they call and say sorry your part didn't pass inspection and will order replacement. Something wrong with them.
Did want the loveseat for the damacio but i didn't want 2 sofas. I found out it was cheaper when you buy a sofa and loveseat set so I called the number on the website and the sales repgot me setup with 2 sofas as considered a set. This was cheaper that I was able to get it myself online.
Im a busy mom and just don't have the time or energy to walk through a huge furniture store. This was so easy and delivery and set up are done for me too!?! Perfect!
This bed is rather ostentatious but I love its velvet and jewels. Fit for a queen such as myself. It's very sturdy and won't move across the floor when the king comes to visit.
Thank you for the coupon! it was my first time shopping with this company and so far i am impressed. I wanted to buy my full bedroom set, but the stipulations may not allow.
I have to say that I experienced some issues initially but Ari and Matt were extremely helpful with resolving. The issue was with the bank not Coleman Furniture. So overall all a great experience!
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!