Coleman Furniture

PRICE: I found the Deznee bookcase on another site and did a search which returned a better price at Coleman Furniture.
CUSTOMER SERVICE: The site was rejecting my credit card so I phoned and reached a call center who could not help, but transferred me a local customer service rep who immediately found my order in system and processed payment very quickly and efficiently.
DELIVERY: Estimated delivery was 5 - 6 days, which is fast for furniture, and it arrived in less than 3 days! I place order Monday night and it was delivered Thursday afternoon. I was surprised and delighted.
QUALITY: I have assembled one of two bookcases that I purchased. It is as pictured, good quality, no assembly pieces missing.

After purchasing a dining table from another company 9 months ago, and dealing with them pushing the delivery back yet another 7 months, I finally cancelled that order and bought a dining table from Coleman Furniture. I have purchased from them before and had a very positive experience. It's been very challenging to find a table that is 120" long and doesn't have a lead time of 6-12 months. Found one on Coleman Furniture's website with a 7-8 week lead time. The table was delivered in 4 weeks…a whole month early! As someone who has furnished a whole house over the last several months, I can assure you that never happens with all the "supply chain issues" we have been dealing with the last two years. Coleman kept me informed of the delivery every step of the way. The delivery crew was very professional, friendly, and came right on time. They had no issues brining they table upstairs and putting it together. The table received was exactly how it was described on the website. Will definitely go to Coleman for future furniture purchases. They have a lot of the same items as popular brand furniture stores, but without the ridiculous shipping charges. Their pricing is better as well. So happy to finally have a dining table and very happy with this purchase. Order *******.

The counter height Magnolia chairs shipped in just a few days, were excellent quality, and look great in our kitchen. Shopped quite a bit and Coleman was by far the lowest price that included free shipping to WISCONSIN.

I was pleased with communication over the delivery period and from the delivery staff on the day the set was brought. Delivery staff were kind, quick and efficient.

Customer service was very helpful with my issues. Very kind and efficient.

The reclining loveseat of damicio has theis built in cupholder set that basically makes it perfect for setting up in front of the TV. The rep did tell me it was offered cheaper in the manual reclining mode which I had not known and we actually winded up purchasing.

We purchased a king size sleigh bed from Coleman. Each rail, as typical, has a metal bracket that hooks over two bolts on the footboard/headboard end. Unfortunately, this metal bracket is only held in place with the rail by four very small (less than 1/2") screws. The second time I laid down on the bed (gently, I'm 65!), the rail ripped off the metal bracket. We contacted them the next day and they had us take pictures of it and send in a warranty claim. Two days later, it happened to the other side. They will not return the bed... they just want us to take more pictures. After two weeks, they have not yet notified the manufacturer to start the warranty process. I've had the bed for over two weeks now, and have been able to sleep on it for three nights. Poor manufacturing techniques for a $1200+ bed. It should have been replaced or taken back, yet neither was offered. Still awaiting an update on if they are going to fix it or not! I'll update this in two more weeks with another review on their support. So far: SLOW!

We waited months to receive, the delivery company left a broken bed, been waiting weeks, I still have the broken bed in my home, and customer service wants to talk over and around still without answering serious questions( told me I was being sarcastic) management doesn't come in till 11am But they are still taking payments from my account. Worst company I have EVER dealt with in my life. DO NOT USE!

Great, fast delivery! Awesome priced couch and sleeper! I was contacted by an actual person the very same day of purchase, so I had a go between incase I had any issues.

1st time buyer from Coleman. I was very pleased with their customer service and their pricing. Shipping of my product was communicated and delivered as said. Will definitely order again. Thank you!

My family is extremely pleased with the quality of our new couches and the service we received from Coleman furniture. We recommend them to everyone! We will be repeat customers for sure!

So far the deal and shopping experience was great. Love the free shipping and on site set up. Hopefully I can write a good review about that once I get my delivery.

So far so good will give further rate experience when couch arrives to see in what condition i receive it and see how it gets set up by delivery guys thank you.

Chat person was helpful. I was a little put off by the lengthy terms agreement, but decided to take a chance. That is the only reason for 4 stars instead of 5.

Terrible Service! I bought the Virginia Hampton gray entertainment center for up to 65 inch TVs and the light never worked. As soon as I finally turned it on or attempted to and contacted Coleman Furniture I was met with disrespectful and rude people. Highly suggest you don't buy out of state. They shockingly wanted me to service my own entertainment center that I nearly paid $2,000 for with a local handyman and then send them the bill absolutely unacceptable. So unless you're able to be 100% responsible for every little working detail of your brand new entertainment center I highly suggest you buy somewhere in state where they can send somebody out to service it. Here I sit with a pile of garbage and no working light. 15 emails later I get sent a brochure with instructions that an electrician needs to follow. Totally disgusted I wouldn't buy anything from here ever ever again and I suggest you don't either. If they wanted a better story to tell maybe they should have it come with better customer service and a better story for me to tell.

Great solid chairs. They came very fast within 3 days. Packed well. Everything was in the box. They sit really well with my dinning table. Great company. Will buy from them again.

I found this bed on multiple sites but after chatting and speaking with different companies, Coleman had the lowest cost and the best warranty. Chat reps were knowledgeable and answered my questions.

Great delivery team and they took care of all setup as well. Very appreciative of the clear emails telling me where everything was holding throughout the rather long processing and shipping time.

Great customer service and fast shipping! The dining set I purchased turned out even better quality than I expected, at such a great price! I am very happy with my purchase! Thanks

We got a great price on our new furniture which we saw in store for much more! Delivery turnaround was extremely quick and delivery was smooth. Will definitely order from here again.

So thrilled with BOTH my experiences ordering furniture from Coleman! I cannot believe I received the piece I ordered the very next day... and during a pandemic! Unbelievable!

I found a reclining love seat at a larger retail store, but thought it was over priced. Coleman had it over $200 cheaper and didn't charge for delivery.

Customer service and communication was great from before I purchased my product until delivery. Staff was very helpful and the order updates through the process were a plus.

We recently relocated and needed to furnish our entire house as we didn't bring any furniture with us. I did lots of comparison shopping and bought as much as I could locally. I needed a sideboard for my living room but I didn't want just any sideboard. I wanted something unique that would stand out. I found exactly what I was looking for at Coleman. The piece was less expensive than another site and Coleman had great reviews. This was my first experience buying furniture online without first seeing it in person. I read all of the terms and conditions because I was spending a lot of money for something I'd only seen online. After contemplating for weeks, I bit the bullet and made the purchase. It took about 4 weeks to get it, but I LOVE IT. They delivered the piece, set it up, and hauled away all the trash! A couple days after the delivery I noticed an imperfection that I didn't catch when it was delivered. I reached out to Coleman and they remedied the situation within 2 business days. Aside from the wait (which I've come to expect post-COVID), this was a great buying experience both before and after the sale. If you're on the fence, don't be. I'm super impressed with their customer service, the quality of the furniture and the entire buying experience.