- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
I found the couches in store (one of those overstock warehouse places) and planned to buy them there, as we were making our final decision I was doing some research online and found Coleman Furniture for the first time. The price was so good I almost ignored it, I thought it had to be a scam. Especially with the free addition of the 5 year warranty. But everything I could find showed they were on the level. I finally decided with a price that good I would take the chance and hope my credit card company could protect me if I needed, I didn't.
They communicated great they were delivered weeks before I expected. Honestly the drivers were supposed to be there between 1 and 6 on a Sunday and call an hour before they arrived. At 11 they called saying they were 30 mins away. So when they got there I was still installing baseboards and quarter round. But they were nice, and knew they were early. Did a great job at setting them up and showed me how they came apart for later if I needed it. Overall it was a great experience.
Nice looking product, assembly was straightforward. Love the usb plugs. Love that the shelving is there, it is great for a small room or room with a small closet, as you can expand storage options
Products used:
Bed and frame
As I said earlier, I just hope you work with me on the delivery date. I am only off on Fridays and I cannot help that. It seemed your terms of delivery were a little harsh, but I understand .
Fast and efficient service. The delivery service was very professional. The product meets my expectations. I will do business with this company again.
I love this piece. I will use the pull out drawer to store my laptop out of site. The top is the perfect size for my printer. Lots of storage underneath. It was easy to put together.
The Furniture was beautiful! Made very well, very sturdy. Delivery was very professional. Did take longer than originally promised, but we were in no rush so that wasn't a problem for us!
I purchased a dining table and a sectional sofa from Coleman furniture online on Nov. 27th, 2018. The sofa arrived in local distribution center around Dec. 20th, 2018. I requested them to deliver the Sofa to my new home before Chrsitmas. They told me they need to wait for the dining table together, which will arrive on Dec. 26th, 2018. Actually, the table arrived in local distribution center around Jan 15th, 2018.
When the dinning table and sofa were delivered on Jan 22nd, it was observed there was a clear crack on one the table corner. The delivery man also noticed it and took photo. But when we feedback to them, they firstly said it's normal; Later asked me to look for a certified furniture technician to repair it; Finally told me that they would confirm with manufacture and confirmed it was standard "crack". What a $#*!ing response!
If I want to return, I need to pay around $300, around 30% of the table cost! Terrible experience!
Placing the order was confusing; the entries were not recognized and had to be reentered. This was frustrating. Browsing the site could have been a little more streamlined
Got my sectional to me earlier than expected. The guys got it up the stairs well and did a great job with the installation. No hassles. Highly recommend
My experience with Coleman Furniture was great! The drivers were professional, clean & put everything together in a timely manner. The couch is a great material and color!
I was looking at another furniture store when your store came up in the search. Your delivery procedures sold me besides I think this is a nicer couch.
We have had this sectional for a week now and we absolutely love it! The delivery and set up were great! This couch is so comfy and comfortable. We definitely recommend!
Products used:
Sectional
Not too bad, but the terms and conditions were hard to read because they were in the little box...and took forever to click through since scroll didn't work.
Customer support was extremely helpful. This product along with the shipping and delivery/setup make this the best deal for this item that I found. Thank you Coleman Furniture!
Great experience. The information given online was very helpful and appealing. Mae was really proactive at helping me put together my order and setting up my delivery schedule.
Your website is not user friendly at all. It jumps all over the place. Fix it so that your customers especially first timers, feel comfortable placing an order.
Employee reached out to me and told me about the protection plan that i was unaware about. Great customer service! Can't wait to receive my new sectional couch!
Bought a 3 pc table set for under $200 and couldn't be more happy. Definitely would recommend to anyone looking for quality and great priced furniture.
Delivery guys lee and wes were awesome did great very well mannered and was a quick set up! Would definitely recommend the company we purchased from and would request for the same delivery guys!
Their website was ambiguous about whether we needed power packs, we don't. Now they are refusing to take them back. Now they stuck us with cordless power packs in unopened boxes that are useless.
Tip for consumers:
They are a middleman. They sent me an Ashley couch. None of their products seem to be original, and they refuse to return anything.
Products used:
I bought a power reclining couch
This bed simply beautiful! The photo in the advertisement does it no justice. It is gorgeous and truly makes a statement in my bedroom!
Awesome choice and well worth the cost.
I ORDERED FURNITURE TWO MONTHS AGO AND I AM STILL WAITING. I WAS JUST TOLD THAT THEY RECEIVED THE WRONG FURNITURE FROM THE FACTORY AND NOW I MAY HAVE TO WAIT ANOTHER TWO MONTHS FOR A NEW PIECE TO BE BUILT. THE ONLY OPTION THEY OFFER FOR CANCELLATION IS FOR ME TO PAY OVER $300 FOR A "RESTOCKING FEE." PLEASE SAVE YOURSELF SOME GRIEF AND DO NOT BUY FURNITURE FROM COLEMAN.
I had never heard of Coleman furniture but it was a pleasure doing business with them. The email updates on my order was nice and when it was time for delivery the customer service was outstanding.
It'd be nice to know how long it will take to deliver = I need a bed ASAP! Also my Billing address is different than delivery because I just sold my home & moving into a new home. I won't have email.
After waiting 5 weeks for delivery of a piece of furniture (wall unit), it finally arrives. The guys assemble with a hammer and only tells me after I've signed for the delivery that the holes did not align properly and that it's essentially trash if I ever attempt to disassemble or move it. He propped one of the shelves with Allen wrenches and stripped the wood on another shelf so that the screws won't fit in. There is broken pieces of wood on the base of the wall unit, a big scratch on the side and nicks on the front.
Customer service was a joke. They were unconcerned about the quality or my experience, even though it is well documented by photos of the damage. I was offered a "courtesy" $125.00 to find someone to fix the damage. The sum wouldn't even pay for the time it would take me to identify a reputable repair service, nor come close to the cost of repairing the extensive damage to the unit.
Coleman Furniture is by far the worst company I've ever had the misfortune of making a purchase from. If I could rate them less than 1, I absolutely would. DO NOT buy anything from this company!
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Reagan,
We're delighted to hear about your positive experience! It brings us joy to know that you were satisfied with our white-glove delivery service. This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come!