Coleman Furniture has a rating of 4.6 stars from 16,194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
shopping was fairly simple, had to search for the different options on this couch rather than having a drop down for this particular color of this couch for some reason
We purchased two end tables & were very impressed with the design & quality.
The product arrived on time & professionally
Packed. We would definitely use Coleman in the future!
I love the price and the white glove service. I am very disappointed that it will take 6 weeks minimum to receive my purchase according to the customer service representative.
This piece is perfect for our living room. It fits our tv perfectly. I was surprised with the quality since the price was so great! Very happy I purchased this!
cant believe there is no one to answer questions on a Saturday afternoon. No shipping info on my order. so have no idea of when it is expected to ship
WARNING DON'T WASTE YOUR MONEY-This is the most unhelpful, disorganized, "don't give a dam" companies I have ever deal with! DON'T WASTE YOUR MONEY - Delivery, if they show... no money back, without HIDDEN FEE"S, plus 15% restocking fee. DISGUSTING, and they don't care! You get a 3rd party helpdesk to help you, Coleman doesn't even contact you. I tried to get them to help me and nothing, I called and was guaranteed delivery by a must have date, or I would have ordered from a vendor that could have delivered (still can) but I am unable to get my money back, with all these hidden fee's and my event will be ruined now. Thank you Coleman for absolutely nothing! This is my exact email to them for full disclosure: This is disgusting service and you have ruined my event! Karma will catch up to you and Coleman Furniture. Thank you for nothing, I have no choice but to wait for this order!
I would post photos but it hasn't arrive yet so don't have any!
Tip for consumers:
Don't use it if you have an alternative choice.
Products used:
Still waiting on furniture - has not showed up. Ruined my event
Ordering process was easy and the delivery went smoothly, not to mention this couch is so cozy and perfect for an apartment
We spent over $6,000 on a new bedroom suite. We placed our order on 4/22/18. A few weeks later our 7 pieces of furniture arrived (white glove service). One of the dressers was severely damaged on 5 surfaces, split wood, corner grinded off, hole in back, top split open! We were told by the delivery team that we would be contacted to have the piece picked up a new piece delivered. Well we were contacted but when they picked up the piece they said they were taking it back to the delivery company's shop to be repaired. This was unacceptable since we paid $930+tax for a new piece of furniture and they thought repairing this severely damaged piece was a fair replacement. Well that was 6 weeks ago, we have gotten no updates other than "we are attempting to contact the delivery company for an update on your piece". Meanwhile we do not have the piece of furniture, the "repaired" piece is not acceptable and we have requested a refund of the piece multiple times to no avail other than "we are working on getting an update". I have left multiple voicemails, none of which have been returned, just emails. I have never had to do this before, but I am filing a report with my credit card company and hoping we may at least get our money back.
It took two days trying to get the site to allow me to go thru. It didn't recognize the state of AZ. Kept asking me to put in my state and zip even after entered.
The eta was 2 weeks after purchase date. I recieved my products after over a month, and quite a lot of back and forth where my ship date was changed quite a few times.
Finally get my products and one is damaged to which I got a measly $20 compensation and the other problem was a missing build guide for the bed. In normal conditions, a person would have sent the product back to get a refund and they would have had to sell it for 1/2 off or go through the whole process of getting a new one, or whatever the case may be. I was already irritated with how many times I was told it was coming only to have to be given a different recieve date.
That said I don't normally get irritated with customer service workers, but I dislike being told some thing will be here when that wasn't the case. If there is an issue just give me a warning before ordering or communicate through the process and I would be much more grateful.
A "We're sorry the original ETA is unable to be met as we are suffering delays." kind of message would have been greatly appreciated. I get that there's a lot going on right now, but when being told that you estimate it to be here in 2 weeks and you fail to meet your own estimate it's just courteous.
Products used:
Coffee table and bedroom set with 2 end tables and platform bed frame
The item arrived early and was delivered in a professional manner. They had the 6 piece sofa delivered and put together in less than 30 minutes. The couch is very comfortable and is well built.
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Shoes, jackets, belts, cosmetics, etc.
I recently purchased a bedroom set for my new home from Coleman. So much to choose from and the price was fair. Everyone loves my bedroom set! Will buy again from Coleman...
I had trouble with submitting my purchase. I was using - in my phone number but the site kept telling me the field was required, but not how to fix it. I figured it out on my own.
I was kind of hesitant about ordering furniture online without seeing it in person first, but I was not disappointed once it arrived. I just wish I could have gotten it sooner.
Furniture appears to be exactly what I've been looking for. Pleased that you offer free shipping and assembly. Easy to navigate site and see all details. Hoping to continue to be pleased.
This was our second experience and it was as good as the first. Pricing beat everyone else, delivery was perfect. Everything was just as promised and have absolutely no complaints. Highly recommend.
Tip for consumers:
Perfect experience
Products used:
two leather recliners
First time purchasing a couch from Coleman and it didn't disappoint! The customer service was excellent and the local delivery service was very communicative. Thanks!
Hello Emily,
We appreciate you sharing your experience! We are glad to hear that you found our website easy to navigate and the reviews helpful. Customer satisfaction is our top priority, and we strive to encourage our customers to share their experience, as it truly helps others make informed decisions. Thank you for choosing us!
My grand total was shown and I hit "submit order" - but then the total suddenly had $50 added to it (state tax) and the order was processing! That $50 should have been added before I hit submit.
Although it took a very long time to receive the table because of shipping issues, it was worth the wait. The table was even more beautiful in person and in great condition.
Tip for consumers:
Be patient with shipping and make sure you call to check on it.
Products used:
Andalusia table
The company was very good at keeping me up to date on arrival time. The ordering process was very easy. I researched prices and there's was the least expensive on Google searches.
You have what I need. The only thing I would like would be a better communication of how long the shipping may take. Nothing really on the website about the shipping time.
only place i've been shopping that isn't completely out of furniture!!! Thank you and you have my business from here on out and even recommended you to my family!
I ordered a coffee table for $1300. From an online picture. I did not like it and when I called to initiate a return, they charged me over $600 to return this item.
DO NOT BUY ANYTHING FROM THEM ONLINE AND EXPECT TO RETURN IT.
Tip for consumers:
BEWARE: COMPANY DOES NOT PERMIT RETURNS.
You by far the best prices I found anywhere!!!!! I was so excited to see the quality of furniture I bought everything from Coleman. Thank you so much.
Maritza
They have quality products for so much cheaper than other companies! Highly recommend buying furniture from them. Even the delivery comes sooner than other furniture companies
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Fiona,
I sincerely apologize for the delays and the negative experience that you've had with Coleman Furniture. Please note that due to product availability and extended shipping times, we cannot guarantee a delivery date until the product arrives as the local delivery and is ready to be scheduled. The good news is that your order is currently en route and you'll soon be contacted to schedule a delivery.
The Coleman Furniture team is continuously working with the shipping company to get your order to you as quickly as possible. We do not employ 3rd party help desk employees, as we understand the importance of quality service.
If further assistance is needed with your order, please feel free to give us a call at (800) 974-5255
Julie G.
Customer Experience Representative