Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
I was looking for something specific, and Coleman Furniture had it, and in a color I wanted! I chatted online with Jennifer, and she was amazingly helpful!!!!
I used the live chat and communicated with Jennifer. She was awesome. I will continue to shop here. I can't wait to receive the furniture I purchased.
The site was a bit difficult to navigate but I think that was due to heavy internet traffic. Other than that the purchase was easy to complete. It was also nice to get a coupon code.
Didn't know I had to put the furniture together. That was a surprise. And I had to drill 2 holes on one of the chairs because the alignment was way off for 2 of the screws.
Very pleased with price quality and customer service and all items are exactly as described. Everyone in customer service was exceptional pleasant and helpful
Everything was great. From placing the order to receiving the delivery. Using the site and making the payment were easy. We recieved it so much faster than expected and the delivery guys were great.
Tip for consumers:
Great shopping experience from beginning to end. Just buy it!
Products used:
Sectional couch
Buy with Mazel Tov Furniture was a great experience at the beginning was a little fearful of buying but in the end everything went well, the Mazel Tov Furniture was fast in sending and exceeded my expectations.
So far my shopping experience has been simple and easy. I don't have the item yet, so I cannot comment to that, but the process to order the item has been a very easy one.
Very difficult getting the correct pricing to show up on the site. Very, very difficult working through Affirm in terms of getting access code to get sent to phone due to technical issues at Affirm.
Delivery was quick and precise. I'm very please with this gray modular sofa. It's comfortable and my family loves it.
We ordered our bed from Coleman and have no complaints. We were kept updated with order status and we were called before and during delivery. Bed was delivered with NO damage.
Dennis S.
Worst company that you think of. Do not order anything from this company. Please do not buy any thing from this company go review it and will see how bad this company is.
I had an enjoyable experience in ordering my items. However, I had some difficulty in applying my 60 bonus points. I do not know, if the bonus points were actually applied.
Enjoyed having the flexibility beyond the sectional package to pick and choose the pieces that made up the sectional we purchased to fit our living room.
I recommend Coleman Furniture. Very smooth order and delivery. Delivery company was also very professional. I love the bedroom and had no issues through the process.
Many furniture choices. Only difficulty was accepting terms. I would check the box and the website would say that I must accept the term and conditions.
The shopping experience was different. I had difficulty locating the item at first. i wanted to include another from "clearance" page, but i lost the page.
The ordering process was very easy and the shipping arrived much quicker than expected. The delivery drivers were careful and courteous. Very pleased.
very easy application
Took 2 months for furniture to be delivered.
I ordered black leather furniture for living room. Didn't receive leather furniture.
So far the process has been smooth and quite enjoyable. If the shipping and delivery process goes as smoothly as the ordering process, we will be very happy!
Honestly, if you decide to order from this place after all of the bad reviews, well... you are doing so at your own risk. I have two experiences with this company, both bad. First, I ordered a chair which I received damaged. It was a white linen wing chair and had a huge rip in it when it was delivered. I had the delivery guys take it right back and then notified Coleman's. It seemed like it would be handled correctly. It wasn't. It took weeks to get a refund, like 16 weeks! That was with me constantly calling after the first month. Then they kept a 15% restock fee, which I had to dispute. About a year later, I was trying to find a leather chair that was sold out everywhere... except Coleman's. So I decided to call them and talk to them about my last experience and see what they could do. They assured me everything had been handled improperly, but it would not happen again. Well, it did. About 2 weeks after I ordered the chair, I was informed it was no longer available. The chair was expensive, almost 2k. Coleman's offered to substitute a blue denim chair for the leather one. Well, of course I turned it down and asked for a refund. After about a month, still no refund. I finally had to dispute the charges with my bank. Do yourself a big favor, look elsewhere.
My friend come to my room and decided to purchase the same set bedding. She love the color, the quality, and the installation service that included. That was perfect deal!
It was very easy to navigate the CF website and find furniture which I was interested in purchasing. The selection and amount of choices was ideal and the checkout process was easy.
It was very easy to place order. I was very happy with what I ordered and how well it was packaged. I love what I ordered and it looks great in my space. I will order again with Coleman furniture.
The items was everything I was looking for and more I had looked at the same items in the store the prices was way too much! Colman was just the right color and price and came in no time at all.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Troy,
Thanks for the feedback regarding our checkout process. We were informed about issues with Affirm, a third party financing option, which has been corrected. We hope you enjoy your new furniture.
The Coleman Furniture Team