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Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Too many pictures of the same thing. Didn't show the reclining positions, didn't show the center consoles lifted. Just picture after picture of the same two people sitting in a different seat.
Very satisfied, delivery and set-up was very professional and very fast could not be happier. Also a very substantial savings compared to Ashley furniture store. Exact same furniture
I called for assistance on the phone, and received a prompt return call and was given all the information I was looking for, the person, Kristine was very helpful.
I have purchased my living room couch, my whole dining room set. the quality is impeccable and the delivery is the best. I recommend Coleman to everyone
Found the chairs I was looking for at a great price and with free shipping. The Coleman site is easy to use and the terms and conditions section is easy to read.
Delivery was unable to be expedited which was disappointing however this was explained to me prior to ordering which means I knew what I was in for. The delivery process itself was smooth.
search was easy to use and gave me useful results. It was easy to find the dimensions on the products I was reviewing (I didn't have to dig!) Checkout was quick and painless
I love the selection and the prices of the entertainment centers that I have been looking at. I hope I love the one I ordered just as much when it arrives.
We love our new couch. The ordering process was great and the couch was a great price! The couch fit great and I would recommend this company to anybody looking for a couch!
It was nice to find a company that had what I was looking for and a website that ran with ease. I like that it was easy to navigate, and it was trouble-free.
The sofa set I got is beautiful and elegant. Well made and so comfortable. It's worth the money! I recommend Coleman's furniture store because of the price and the well made furniture.
First time to purchase and shop with Coleman. The experience to view and purchase was great, now, hope that the shipping experience will also be great.
my order total was 1002.00 which is what i agreed to and what i clicked on. When I got my receipt I was charged 1095.19 almost 100 more than i agreed to.
Our jumbo sectional is great for our family room. We legit seat like 8 people on it comfortably.
Our jumbo sectional is great for our family room. We legit seat like 8 people on it comfortably.
Ordered a bed frame and nightstand from Coleman. They shipped using Blue Truck, to make a long story short, my items were delayed due to not having enough to ship to Tulsa, followed by needing to reschedule because a truck broke down, and then they lost my order. Two days were spent looking for it on the third day. I received an email stating that they would be doing a dock search, this would take another 3- 5 business days. If my order was located they would tentatively be able to have it shipped out in 8 days, not arrived but shipped out. If they are not able to find my order a new order would be placed with the manufacturer. They offered direct shipping from the manufacturer however I would have to assemble it myself. I then asked to cancel my order and was informed that I would be charged the cancellation fee of $171.00 How nice of them? Although I am not at fault I am supposed to get hit with a fee. Made the choice to eat the cancellation fee, and I will not do business with them again.
Products used:
Ordered but never received the Lakeleigh Brown Panel Bedroom Set
Coleman offer products that they don't have in stock! They cancel my order the two times that I try to get something. When I call the costumer service was rude. Never will try again
I am just delighted. Everything I needed was available, and the furniture fully matches the photos and descriptions on the site. Everything is just great.
Quality furniture at competitive prices. They sell Ashley furniture at better prices than Ashley Furniture. Which just shows how Ashley is out to gouge the customer.
So far so good. Just ordered the items, will update with a more current review when I get the items. The wait between the order and when I get them. Thanks
Lived up to discrimination, ordering and received updates, delivery happened when scheduled and on time, delivery drivers were professional and nice.
Price and quality
The sofa set ordering process was easy and Coleman kept me updated through out the shipping process. The delivery and the set up was also hassle free.
Received my order in 2 deliveries. They split my order as part of it was on backorder? Got the first delivery 2 weeks ago and the second one friday? Both times delivery people were nice and quick.
I was searching for a nice blue chair for my living room and found Coleman furniture. The chair is very good in Quality, is firm and stylish.
Great style value and price.
From the Better Business Bureau:
CURRENT ALERTS FOR THIS BUSINESS
Pattern of Complaint:
BBB files indicate that this business has a Pattern of Complaints concerning issues with the quality and delivery process for Coleman Furniture. Consumers have filed complaints with BBB alleging that the furniture they purchased from Coleman Furniture was delivered damaged, defective, or of poor quality, so that repairs were needed almost immediately. Some consumers say that Coleman offers them a nominal sum to have a local repair company fix the damage. Other consumers who request a refund instead of repairs claim they are told that any refunds would be reduced by a 15% restocking fee. A number of consumers are also reporting lengthy delays in delivery of purchased items and a difficult and frustrating experiencen with Coleman Furniture's customer service in trying to obtain the exact date when their orders will be delivered.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Kate,
We'd like to learn more about your experience with us. At your earliest convenience, please update your review to include your order number so that your case can be resolved.
Thank you!
The Coleman Furniture team