Coleman Furniture

I have had my two couch and single recliner set for 1.5 years now. Everything continues to work perfectly. No need on my part to ask for warranty work. I have noticed that if you put very much pressure on the arm rests when you get up out of the chair that the plywood is very thin and cracks, so the rule is, DON'T PUT EXCESSIVE PRESSURE ON THE ARM RESTS WHEN YOU GET UP FROM YOU SEAT. Be gentle and you won't cause the cracked wood in your arm rest. Hope this helps you!

I highly recommend Coleman Furniture to buy your home furniture. I am completely satisfied with the purchase of my dinning table and buffet. They have the best price and shipping.

Love the entertainment center and received it rather quickly with a preference of scheduled delivery. They set it up within 30 minutes and we couldn't be more happier with it!

The website worked on my computer but on my phone I found the chat pop up a bit annoying. Overall it was still great and a nicely designed ecom platform.

Great purchase app
Love the price and coverage of the Warrenty they offer.
Called customer service with a few questions and loved that service as well.

Ordered a dining room table set. Was delivered very quickly-I believe within 3 weeks of originally placing the order. No damages, all parts were included.

Love my dining room! Customer service was just excellent. Followed up and checked in with me every step of way. Would buy from Coleman again without hesitation!

I bought a sleeper couch on February 6,2022, was delivered on May 26,2022. I used the sleeper twice and when putting the bed back down, a metal bar came off the hinge that operates the lift of the bed. I contacted Coleman Furniture since it had only been 4 months since I received the couch. They said they would get a hold of the manufacturer to see what they will do for me. When they got back to me, they said that the manufacturer denied it was a defective part but will give me $ 125.00 towards fixing it. Well, I contacted someone and they said it will cost me $265.00 for them to fix and I need to buy the sleeper mechanism too. Coleman said that is the best that they can do and if I wanted to, I could contact the manufacturer, Ashley Furniture, myself. I still owe $1400 for this couch and can't even use it for the main reason for purchasing it in the first place. The customer service reps at Coleman Furniture are rude and not helpful at all and someone needs to do something about their practices. I am waiting for Ashley Furniture Rep to get back to me to see what they are going to do. Still, if nothing happens, I am contacting the Attorney General's office and see what they can do since I am not the only one that is getting ripped off by this company that is located in the United States. Already filed a complaint with the BBB and see what happens there too.

Great experience with Coleman Furniture. Mae in customer service was amazing! I am very excited to have my Entertainment Center delivered and setup!

Good site, nice furniture selection, had the solid wood dresser I wanted, appreciate free shipping, easy experience so far (purchase only, not delivered yet).

If you decide to cancel your order there is 15% restocking fees + shipping charges. You're practically paying for their mistakes. Terrible experience.

Coleman furniture has great competitive prices! I have found several pieces on this site that are priced lower than other popular sites with the same products!

We purchased a 7 pc leather sectional a yr ago online and the quality of this furniture for the price that we paid is really poor and it didn't even last a yr. It's not just one or two small areas that have lost its dye. It's looking more like fake leather now with the fading and discoloration in multiple areas. When we called customer service they said we would have to pay to have it repaired but they "might" be able to send us some replacement leather pieces. We explained there are too many areas that have lost its dye. The repairs that they expect us to pay for would cost almost as much as the set did. We paid almost $3,000 for this "leather" sectional. We expected better quality and for the set to last much longer than a yr and now it looks like total crap. This set is definitely NOT worth what we paid for. We will never purchase from Coleman's again and we already filed a compalint with the BBB. Buyers beware because this company is ripping people off. We suggest steering clear from Coleman Furniture and to buy elsewhere.

I ordered a king bed Sept 15th. I waited more than 5 weeks before I received a call from the delivery company. When they called, they informed me that the manufacturer had sent two left rails. I had an additional wait time for the delivery of that part. Finally, on Nov 11th, my bed was delivered. The delivery company was terrific throughout the entire process. However, as they were setting up the bed, they discovered that the legs were missing. So, almost 2 months after I ordered a bed, I still do to have a usable product. I wanted to send the bed back by not receiving delivery and go buy a bed at a store by that point, but Coleman charges a 25% restocking fee. So despite the poor quality assurance and delays caused by Coleman and its manufacturing partners, they would not return the product without significant fees. The Coleman representatives are unwilling to understand the customer point of view and would not admit any failure on their part and said it's a problem with the manufacturer. The attitude is that it isn't their problem. You would be far better off to order from Overstock or Wayfair or Amazon. They have far better customer service and do not have fees that force you to accept the product despite major flaws and unacceptable waits caused by their lack of quality processes.

Received the couch on time and it's is beautiful! Service was great and I would definitely buy again from Coleman.

We had a question about the price and everything was explained.

I ordered a dining set on January 10th. Freight shipping takes time, so the first scheduled delivery was roughly six weeks later. The base of the table arrived shattered in pieces, so they took it back. They had to go through some kind of verification process that this in pieces base could not be repaired instead of replaced. About two months later, I was rescheduled delivery to finally receive my table. When it arrived, there were no legs for the chairs and the table top was damaged to the point that it could not be assembled. Again, the set was returned and this time repaired. The delivery company took all hardware with them (for some reason), and I contacted both the shipper and Coleman's that I had no hardware to put the set together. I was told by Colemans that they would "overnight" the hardware to the shipping company so they had it before my next scheduled delivery which was now SIX MONTHS after the initial order. When the freight company arrived, naturally they did not have the hardware. I called Coleman's right then and was told that they said they would ship it to me, not the freight shippers. That was absolutely NOT what I was told. I was told it would be overnighted to the shippers so they had it. Anyway, no hardware. The hardware did arrive about a week later and I put it together myself. I guess that constitutes "white glove service" at Coleman's. At no point in this six month process did anyone from Coleman's offer an apology or any other concession for such horrendous customer service. Buyer beware.(order #*******)

I found a desk that I loved on another furniture website but it was sold out. After searching for the desk online I found the desk at a lower price than anywhere else online through Coleman furniture. I was wary as I am a bit set in my ways in only ordering from sites I have used before or the really big names, but I went ahead and ordered my desk. The process was easy, I got email updates throughout the process, and I received my desk very quickly. The desk was wrapped in the same packaging that it came in from the manufacturer and though there were some facial marks on the box form transport, everything inside was very safely packaged. My desk is absolutely beautiful and I am really glad I ordered it through Coleman.

In looking at some of the Coleman reviews, it sounds like some of the issues others are experiencing with damaged furniture or shipping issues may have originated at the furniture manufacturer. I would suggest that anyone thinking of ordering furniture through Coleman also do some research on the manufacturer or the product to eliminate the chance of issues with their furntiture.

I ordered a nightstand. According to tracking FEDEX it was not delivered. I ordered it Sept 16,2020 and shipped 9/19/2020 but it is 9/3/2020 and the company is not correcting this. The case has been passed from account specialist PAT, CRIS AND TODAY CHEN but they just keep playing games to drag it on. I would not recommend this company unless you like sitting on the phone on hold, being disconnected and ignored. I am so angry that they know it was not delivered but have not corrected this by either reshipping or refunding --- the tracking proves it was never received. IN my view this may be the most advasive company on earth. COLEMAN FURNITURE is not recommended.
Item: Grandpa's Cabin Nightstand

I have been dealing with the Coleman team for 10 MONTHS regarding this set. We originally purchased it in September 2021 and didn't receive it until April 2022 (7 months).

Upon arrival one of the dresser drawers was really hard to pull and there were missing parts to assemble my bed frame.

The huge pieces to my bed frame had to be moved into a separate room because it took over two weeks to find the parts that were missing, which ended up being supposedly lost in the warehouse somewhere. Coleman's lack of diligence caused our home to be a storage unit and it was so frustrating, especially because we had guests come into town.

Next, they sent out a furniture medic to repair the drawer that wasn't functioning properly. And guess what? He made it WORSE! After his visit the drawer won't even shut all the way and sticks out.

After these two issues I did a full inspection and found that our nightstand drawers are so severely unaligned. So I contacted the customer support team with all of my continued concerns.

Their solution to this was a very tiny credit that didn't even begin to cover the quotes I was getting to fix it. Who wants to spend 2k+ on a set and then have to pay more?

I have now been sent out TWO replacement dressers which have both came damaged and poorly constructed. I've rejected both upon inspection due to scratches, marks, and unaligned drawers.

I still continue to stay in touch with the the customer support team, but it's been exhausting to say the least.

This is the first and last order I will ever place with Coleman Furniture.

As always I'm very impressed and satisfied with my purchase. Love this place and the service is the greatest.

My goods got damaged and they offered to return and replace it. However the damages would not hurt any and it would be hidden from sight.So I decided to keep it. They called and asked me about it and offered a discount. I’m unsure if to accept or not at this time.

Good Experience turned Bad! We bought a sectional couch from Coleman Furniture on June 19th, and at first everything went great. We found a couch we liked at a good price. The couch came July 5th, but the couch was severely damaged. We immediately notified the delivery people while they were still there. They made some calls and took some photos, and left saying we should hear from Coleman shortly. We did not, so we had to call Coleman ourselves. It took multiple phone calls over multiple days to get a resolution in place. However they insisted that they could not order a replacement piece until the damaged piece was picked up. This resulted in us having a broken couch sitting in our house for almost THREE WEEKS. So finally on July 25th the broken couch was picked up. However we still do not have the replacement sofa, leaving us with half of a sectional and still waiting for delivery. We have made multiple calls since then asking when we would receive our replacement piece with no definitive answer. Not only have we had to deal with having a broken/damaged couch sit in our house for 3 weeks, and now a half sectional for 2 more, but we have had to take off work 2, and now 3 times to allow for the multiple deliveries and pickup of our furniture. As I am writing this, I am still without our couch, and still without any idea of when my furniture will come. I understand that things happen, however Coleman has not done anything to try to resolve the issue or offer us any discount for our troubles. Calling did not work, so I am hoping their social media representatives are more responsive.

It's been quick and easy; I hope that delivery is precise and the listed availability of items is accurate. I have purchased this piece from other vendors, and they have it all backordered.

Sitting on my Lane Stallion recliner writing this review. I'm a big fellow, 6' 5" and 250 lb. Took me a while to find a nice big recliner but this one is great.