Coleman Furniture

This was a very easy procedure for ordering. I was a bit nervous at first reading all of the fine print but everything went very well. It took a little long but the fine print did say that it might. I received an email asking if they could deliver on a specific date. I let them know that I would be home most of the day they wanted to deliver except for a couple of hours in the middle of the day, She said they could set us up for the first delivery period which was 7:30-9:30. She said we might get a phone call saying they were on their way. At 7:10 on the morning of delivery I received a phone call. They were at my front door! That was probably the only thing that was a little frustrating.

I do really like the piece of furniture and I would probably order from Coleman again as long as I could see the furniture somewhere else before purchasing. It would be a little disconcerting making such a large purchase if I hadn't seen the product before. The piece arrived with no defects and the delivery men were as professional as they could be.

Thank you.

Found the desk that is an exact match with my bedroom furniture and couldn't be happier. Ordering, shipping, and set up were a breeze and the desk looks great!

The ashley store in town had this huge but cheap sectional call the maier. We looked online and found it for $150 less so we ordered it. It did take a few weeks to come but we weren't in a rush.

I had ordered one recliner and decided on another a couple days later. It was very easy to change to order and make the payment on the remaining balance.

I went online looking for the best price for Catalina Sleigh Bedroom Set and found that Coleman had the best price. Actually, I could believe the price difference. I had not heard of Coleman, they are locate in New York and I'm Arizona. I was not sure how it work, so I called them several time with different questions before I placed my order. Each time the representative was great. I love the fact that they emailed you each step of the process to let you know the status of your order and you could call any time with questions. They tell you that your order will be delivery by a white glove delivery service and they tell you to thoroughly inspect your furniture. When my furniture arrived I inspected it and found damage to my night stand drawer. I took pictures of the damage, I had the delivery company to take it back and I called Coleman right way. They sent me a new night stand by the same delivery company within 2 weeks. Coleman honored everything they told me. I will do business with them again.

So I ordered furniture in May with a 4-6 week delivery time. Though I thought it was a bit long, I understood that COVID had altered service for many businesses so I proceeded to place my order. Well, when looking at products they give you an estimate delivery time. The estimates were between 2-3 weeks, but after ordering they were often 4-6 weeks or 7-9 weeks. But as previously stated, I ordered with a 4-6 week wait. Well 5 weeks past and no word. No online tracking number. No delivery estimates. Nothing. Finally I received an email that my furniture had made it to the local warehouse, but I never received a tracking number so estimate my delivery date. I called every week but the voicemail was full and no one EVER answered. I sent emails and they were never returned. Finally, I decided to go with another company because the poor customer service and "unknown" was far too stressful on top of a major cross country move. Check out the BBB website on this company! It seems that some people had great experiences; however, far too many people have terrible experiences to make it worth it.

We purchased the rechargeable battery pack for our power reclining sofa & loveseat. (a $149 item+ tax & shipping.) The battery power pack came two weeks ahead of the furniture being delivered. So there was no way to test it. Once the furniture was delivered and signed for the power pack was plugged in and was tested on the furniture two weeks later. It's dead. The green light says it's fully charged. They asked me to send them videos of it not working. I did that. They said since I didn't show it was not working when the furniture was delivered, it's not their problem.
So they send out a defective battery, and now they want me to pay for the return shipping and they will determine if it's a bad/defective unit. They make it out to be my problem and they have nothing to do with it. I asked if I get reimbursed for the shipping if I return it and it is found to be defective (which I know it is and sent the videos to prove it). I was told no reimbursement. Why should I pay shipping for a defective power pack?
Their "customer service" is appalling! Every time I call or email them and ask for the person who I was talking too, they give me someone different. I have had correspondence with four different people on this matter. It's obvious that they are trained to not respond to the customer's issues, only look out for the company's bottom line. If you want to buy from a company that participated in deceptive business practices, then this is the company for you.

I had a great experience with Coleman Furniture. I appreciated the regular updates on the status of my order and their delivery team did a great job.

The gentleman did a great job of setting up my new table. Will need to shop at Coleman furniture more often.

I found a very good rate for a loveseat and couch. It comes with free delivery and assembly. It took around 5 to 10 minutes to create an account for easier checkout

Found what I was looking for right away at Coleman Furniture. I ordered the Kettleby Brown Truck. Beautiful piece of furniture made of all wood. Lots of storage space and well made.

The sales rep suggested the larkinhurst to us at the store but online it was cheaper. Got the same exact item we saw and we have been very much pleased with it.

The web site was a little confusing at first but we figured it out. At first it told us the total purchase was over 1000 $ and we couldn't understand why. Still really don't know

I have been shopping a lot for the best sectionals and fell in love instantly with your website. It's super easy to use and I have the information I need right in front of me

They did a great job, delivering everything and setting it a lot. I am happy.

I hope the merchandise is in perfect shape. I still need to get someone to move the nightstands to the basement and set them up. If they are in perfect shape I will be satisfied. Thanks. JB

I purchased the Larkinhurst Earth Queen Sofa Sleeper and the matching Larkinhurst Earth Loveseat by Ashley. Order number #*******. I fell in love with the rolled arms and nail finish detail.

The company is based in Cedarhurst, NY and I live on the Oregon Coast. I thought the order would take months to arrive. Placed the order on April 15,2021 and received the furniture on May 20,2021. That was fast.

The furniture was delivered by two gentlemen, who were both dressed professionally, smiled, and introduced themselves. They set the pieces down just where I wanted, one man even fluffed the pillows that came with the furniture. After they were done, the paperwork was simple, they asked that I inspect the two pieces to ensure they are in good condition and not damaged. One of the delivery men took photos as well. They were sure to pick up any packing material when unwrapping them.

I could not be happier; my husband is very pleased as well. The furniture is very well made, the sleeper sofa has a nice mattress to it, about five inches thick. We have not used it yet, but the holidays are coming and so will the kids!

So excited to have such beautiful furniture in my home and Coleman made it happen. Coleman has a customer for life.

Sincerest regards,
Valerie P.

Coleman has a good selection of pieces, ordering was user friendly, the piece came in a timely manner.

Excellent service. The 2 men were very nice and did a great job!

I ordered a loveseat and sofa from Coleman Furniture on January 6th, 2021. I asked the salesperson, and also called the manufacturer about the color of the furniture. They both said that it was white. Again I asked if it was a bright white. I was told that it was a beautiful white and not to worry if I don't like it when its delivered I have 30 days to send it back. I received a fabric sample in the mail and it was not white, it was yellowish. It was nothing like the photo on the website. It had been eight days since I placed my order. They would not cancel my order without charging me a 15% restocking fee, which was $652! Horrible customer service! DO NOT ORDER FROM COLEMAN FURNITURE! I still had 4 weeks to go before a scheduled delivery and this was not a custom order. After I told them that I wanted to cancel the order they said that if I accepted delivery on it that in addition to the restocking fee, I would also be responsible for shipping if I sent it back! So... if you don't like the furniture for any reason after its been delivered you are stuck with it unless you want to pay for shipping and restocking fees regardless of your reason. Horrible customer service! Sorry that I ever shopped with this company. Take your business to Emma Mason. I've bought several pieces from them and have been extremely happy with my purchases. The prices are better too!

Moved-changed address- You didn't have updated info in your system & had to use a different credit card because we moved & you said update wasn't current, but credit card said it was updated

We purchased this bed room set with one night stand. The store we used does not carry this line any more. We were pleased to find this item still availible.
availible

Levi was able to help me get the best price available on the bed, and although I've searched extensively, I cannot find a bed I love as much as this one.