Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
Delivery of furniture was smooth up until the delivery personnel pretty much demanded a tip
Good the second time but nothing would work the first time I tried to order this set and my money was refunded to my account with no prior notice that my first order canceled I still don't know why.
Purchasing was easy. Shipping was fast. I received this couch in 2 weeks! Delivery and setup was fast and flawless.
A friend order from Coleman.
When I looked these items 2 days back, the discount code BLUE5 worked giving me almost 100$ discount. Next day when I decided to place an order, its not working.
I recently purchased a beautiful cocktail table from Coleman Furniture and am extremely happy with the quality of the table and the customer service I received.
Kerridon is a nice series howeveer the putty color may not work for everyone. It did for us but we have a very "bright" home and the color goes over well there.
Only problem was a technical one where website kept asking for my email address and it was already in the box and was correct. I finally appeased it by erasing it and retyping the same thing.
It was a good experience, however, I do think your website is tough to go through. I saw a piece I wanted to add to my sectional, but couldn' t figure out how to get it.
Coleman Furniture is awesome...I am a repeat customer and couldn't be happier with the quality products, the great prices and awesome customer service and communication! Thank you!
Had the style and color of bedroom set that we were looking for. Ordering was straight forward and easy. We appreciate the SAVE150 discount code and the free white glove delivery and setup.
Found exactly what we were looking for at a much lower price than we could find locally in MN. Free shipping is awesome too!
Its worth every penny. My husband and I are in love with this sofa. Its sofa, cozy and its super comfortable. I highly recommend if youre think of buying it, do think twice.
Hi Luisa,
We're so glad that you and your husband love the sofa! We're glad that you had a good experience shopping with us, and we hope that you shop with us again soon!
The Coleman Furniture Team
It was pretty easy to shop from home, considering Covid and everything going on. We knew what we wanted and were able to find it on your website. Thank you.
I found my table. After months of searching, I found the perfect table for my home. They kept me updated on the delivery times and were prompt. Highly recommned them!
Products used:
I am using their dining table.
great options wish there were more reviews for products etc. we ordered the serene biege RAF sectional and there are no reviews. Taking a risk and hoping for the best.
I received my coffee, and end table, and their beautiful, they look better in person very pleased. Very sturdy and well made. Can't wait for my family and friends seevthem.
Easy and satisfying! I have no complaints. I saved $1000 ordering from here instead of Ashley and the furniture delivered faster than estimated.
Cheaper prices and free delivery
I ordered a TV stand with a fireplace insert and everything showed up much quicker than expected! I love the center and the fireplace is very realistic and easy to use. I would highly recomend!
Tip for consumers:
Any questions, call in as there customer service is very helpful!
Products used:
TV Stand with Fireplace insert.
ive bought this table 2 times from your affiliates and each time it was very very damaged with nail holes and a nail hole stick was in the box and then FEDEX drug it through my yard or the truck and tore the corners off the table, if i were in procurement at this company, I would check in to this because Im reading the same reviews as mine on your affiliates, I wouldnt keep buying it if I had not already bougt the bench (even the had a bunch of nail holes in it and a stick with nails sticking out in the box), I hope buying directly from the company will alleviate this problem, guess i shall see what kind of condition it is in
I ordered a household bar on Oct 4,2022 and at the time I did not know that it was not in stock, they never said anything to me and I kept checking on the status of this product and eventually they stated the bar was requested to when you order it, like build upon demand. This item was not in stock and that would have been fine if they told me that in the beginning and not to months later. I kept calling and they kept saying I don't know when it will be available, we will let you know but I paid for this in Oct 2022. Eventually it was supposed to be delivered in the local manufacturing area on Dec 23,2022 and it was damaged on delivery. They said they would re-order the item and then after two weeks of me complaining which then was in January 2023, they have ordered me a new bar and it should be delivered to the local receiving area on approximately February 23,2023. Then, I would have to wait for them to inspect it and schedule for delivery in March 2023 and this whole process would be in its 5th month. At this time, I canceled the order because do to no fault of my own because they could not deliver a product in a timely manner, they charged me 15% of my order stating that was in the contract which I never had a contract, I just ordered a product off-line. This company is very un-professional and I would never order anything from them again and I hope you dont either. Why should I lose $100.00 because your product was damaged and delayed for over 5 months. Please bannish this company from sales and ordering. Waste of time and they will cost you money.
Products used:
Would never buy anything from this company ever again
Hello Ronnell,
We’re sorry to hear that you had a frustrating experience! We understand that your order was on backorder and therefore took longer to ship. Generally speaking, backorders can be canceled free of charge until the order ships out. We’re happy to continue resolving your damage concern and reinstate the order. Please let our customer service team know if you'd like to proceed with your order. We apologize for any inconvenience this may have caused you, and we hope that we can better serve you in the future.
I love the precise search options! For instance I can search for "100% Top Grain Leather" so I don't waste time combing through options that don't meet my criteria.
Hopefully optimistic. I am not used to ordering furniture on the internet. I normally like to examine the furniture in person, but that was before coved-19.
I didn't need a lateral file cabinet in the set and couldn't figure out how to remove it from the set. I did need to call to get a quote sent to me but after that it worked fine.
My experience with Coleman Furniture was pretty simple with a little bit of an issue in manufacturing. Overall, it was easy, I ordered my product, on sale; even though it was a bit expensive in the first place, it shipped a few days later and I received it 2 days later. Perfect, right? Well, I read a few reviews saying the product arrived damaged or the box was wet and damaged. For me, the box was in tact without damage even the packaging was perfect. However, one of the nightstands has a drawer that was backless with a broken back and the piece of wood holding the drawers track was broken in half. It was so strange, it looked as if it had been burned in half. I've never experienced anything like this before and with the look of the damages I would assume it was a manufacturing issue. I'm actually really disappointed because I was so excited for these nightstands, they're very heavy and I don't want new ones. I was able to fix the issues after a trip to the hardware store, but with what I spent on the pieces I shouldn't have had to do so. My overall experience wasn't bad at all but it ended pretty poorly. I'm extremely disappointed.
Shopping was fine. But chatting with the online furniture expert was a joke. He took forever to answer the first question. And he never answered the 2nd question.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Michele,
We appreciate you taking the time to share your positive experience with us! We are dedicated to offering our customers competitive price points without compromising on the quality of our products and services, and we're pleased to know that we were able to offer you a better price than what you could find locally. Thank you for choosing us!