Coleman Furniture

Shopping was easy. My order took too long to be delivered. I ordered an accent chair and I didn't get to inspect it before the delivery people left.

The merchandise took a lot longer than it was supposed to, a lot longer so this was super frustrating.

Damaged furniture upon DELIVERY that they won't replace, putting your order on hold so you can verify the order yourself. Why the hell did I click "PLACE ORDER?" I hate this place. Never again.

I love my furniture! The whole process was easy and fast. And the furniture was easy to put together.

We received our couch even quicker than the estimated time. The white glove moving was exceptional. The quality of this couch is amazing. It is the comfiest couch ever.

I was worried about damaged delivery. To my delight, the loveseat is great and undamaged. It took 4 weeks to get it, but it arrived undamaged and is beautiful!

My experience has been nothing short of amazing! From price, quality, customer service, to delivery, everything was of the highest standards.

It was good, although there wasn't enough information about one item I was considering (a chair to go with the desk) and I was on-hold for too long so I just decided to not place that order.

We ordered furniture from Coleman's sight unseen! The pictures looked exact to what we got!

We didn’t have the delivery guys set up, due to weather being wet and muddy…
We couldn’t find the legs, as we set up furniture. Contacted CS and they got back to us super quick and let us know where they were located and there they were!

Purchased a computer desk in mid-December from their site and was told would ship within a couple weeks plus a little time for the holidays and would arrive about a week into January. Called them on Jan 3 to updated address and they tell me it would ship early the following week... great. When that doesn't happen I call them and they say I will get a tracking number in 24 hours. That doesn't happen so I call back, and am told same thing. I am literally told at this time that the piece is wrapped and ready to ship. This happens three more times until I finally speak to someone who says that it will be made over the weekend and ship out beginning of next week. This person promises me a call back from a manager on Monday to explain the issue and offer some sort of compensation for the misleading of customer service and delay in shipment. Monday comes and no call back. I call and leave the manager a voicemail and never a get a call back. After being told a final time I would get a tracking number in 24 hours I callback again when I don't receive the tracking number. This time I speak to a manager, Connie, who says this time that there is actually a delay on the piece and would ship out in a week at the earliest and that I would get an update in a week and offered no compensation for the delay or for being misled for a week and a half. At a certain point I obviously no longer believed what they were telling me and decided to cancel my order with them and submit this review to that I could possibly help somebody avoid using this awful, awful company.

Found exactly what we wanted, for a great price and got it delivered in lightning speed. We're super happy!

The coupon code DAD25, which I tried to apply to this purchase did not work. The coupon did not specify that certain items would not apply. Was disappointed.

No issues and they kept me informed of the status of my order all along the way until delivery which was also flawless

Don't get scrammed coleman furniture has a C rating with the BBB and over 244 complaints in last 12 months of 2020 with issues with the quality and delivery process for Coleman Furniture. Consumers have filed complaints with BBB alleging that the furniture they purchased from Coleman Furniture was delivered damaged, defective, or of poor quality and there are people waiting over 5 mouths for delivery and there 15% re-stoking fee

DO NOT BUY FROM THIS COMPANY. I ordered a bookshelf from Coleman Furniture about 2 months ago. Point2point company delivered the bookshelf on behalf of Coleman. When they brought it to my home, the bookshelf nearly fell due to an abnormal angle (due to having a short depth and having carpet). Next, the siding was uneven. The base was uneven and the entire thing was flimsy. The delivery crew even agreed it was not worth $435. I refused the delivery on the spot and had the Point2point call Coleman furniture and take pictures of the unsatisfactory product. Weeks later, * responded by saying it was up to standards and are trying to redeliver the product. I have spent a couple thousand dollars with this company, and this is the first issue I've had. Nowhere on the website does it state the bookshelf needs to be on hardwood floors. Not to mention the build quality is poor and they are trying to redeliver it. After getting American Express involved; they claim that they will only give me half a refund since they need to charge me for "redelivery and restock" fees. I will never do business with this company again and I advise everyone to be cautious on what they purchase from this company considering you will only get half your money back if they bring you a crappy product.

*Personal information redacted by admin

I ordered a bedroom set back in may and it is now almost November and they have been telling me it will arrive every 4 weeks since June. Every time I try to speak to a manager someone on the phone rudely says there aren't any managers available and they will call me back and I have never once got a call back. They have also said they cannot refund me and if they did there are cancelation fees. After trying to deal with this for 6 months I finally ordered a different bedroom set that was guaranteed to Me by a sales person and another person that it's available and I'm stock so I went on with that order and out of nowhere they canceled both orders. So now after trying to find out what happened they still won't let me speak to a manager and tell me I should try to call back in a month and that there's nothing they'll do. Overall a horrible experience and after waiting 6 months I currently have no order and my money has not been refunded. They refuse show any kind of professionalism and customer support and will not help with my order or my refund.

Delivery was great. Three men brought the 275 pound dual recliner up a flight of stairs and set it up exactly were we wanted it. Very professional delivery team. The recliners are great.

I would say it was great but there is a small tear in the back of the couch when we received. So, that is a real bummer!

Ordered an office suite from Coleman. Only the rug shipped, and was told the remaining furniture would arrive in 4 weeks. The the rug shipped, I was charged for the entire office suite. Then I was informed the remaining furniture would not ship for 5 months, maybe…. They claim they can only generate one invoice per order for some reason, so I had to pay for all of the furniture up front even though it wouldn't ship for 5 months. To ship the desk, which was in stock, separately from the other pieces would incur an additional cost of $400.
They later said my order may never ship, because of the uncertainty of the availability of the matching bookshelves. So they take your money up front, not knowing if the order will ever ship. Oh, and I found they do NOT pay the manufacturer anything until it ships, so they literally use your money to operate their business I reported this sales tactic to the BBB in NY, and they will launch an investigation into this illegal sales tactic. Needless to say, I cancelled my order with Coleman, and ordered with a competitor.
I would expect sort of legal action to be taken again this Company, of which I will be happy to provide my experience.

Coleman provides an excellent product, competitive (if not the best) pricing, and white glove service. We couldn't find that combination with other retailers.

This furniture store did excellent at being professional and setting it up in my home. The bed is beautiful and really puts everything together r

My table top narrow table from Ashley, offered by Coleman was an excellent value for the item. It arrived quickly and undamaged.

I made a order from this company on November 3 with a statement from them that I would have the order in 2 weeks,
Before Thanksgiving. I was sent a email saying that my furniture would be deliver December 3,2018.
On this date I called company and was told it is in the same status it was in 2 weeks ago. They could not provide a delivery date.
I told them to cancel the order, I was them threaten with a Restocking fee on a order that was never delivered. I paid with through a
Company Affirm that they use for financing. I have not made any payments to this company yet, because I had no payments due. I advise Affirm,
That my order was never delivered, and was canceled. Therefore the loan was not needed. Affirm told me that they had already paid Coleman and I needed to call them and tell them to refund Affirm their money.
I never heard of this type of practice. I refuse to pay a restocking fee for something I never received. This sounds like a SCAM. After being connected to 3 people and being put on hold each time, and having to repeat the same thing each time. I finally get a supervisor (Melissa) who had a problem that I was upset and did not allow her to talk over me, She hung up. This was the 3rd purchased I made from them with basically the same problems.