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Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
It took almost a month for me to receive my products, most people didn't know where the product was most of the shipping process and couldn't give me a date.
refer to above.
Good quality furniture.
Easy website and great communication!
I saw this table@ many places and happy I chose Coleman!
Coleman furniture had the best price for the couch I purchased. The piece I got is gorgeous AND kid friendly. Incredibly durable even with my toddlers crawling all over it. Delivery & communication were seamless. I would definitely order from here again.
They had the best price for the item I wanted.
Buyer beware! If you like this desk, order from a different company! Avoid Coleman Furniture!
Ordered this desk on 12/1/2023; paid in full. Advertised delivery 3-4 weeks. Six weeks later on 1/11/2024 the first delivery is attempted. Delivery company was four hours late; then attempted to deliver a completely broken desk. I rejected delivery, per the delivery company's recommendation. No resolution from Coleman Furniture has been offered for new delivery, however customer service sent a legal-ease threatening email that they would only refund about half of the payment.
Copied/pasted from email:
SubTotal: $1,134.00
Adjustment Refund: (15%) $170.10
Shipping Charges: $349.00
Total Refund (Cancellation): $688.61
Tip for consumers:
There are other vendors that sell the same desk.
Products used:
Desk
The purchasing process online was smooth and easy to follow. However, the return process is a complete rip-off! If someone is not pleased with the product they have to come out of pocket to return the product to your company. Depending on the shipping location, that can cost as much as the product itself, which is ridiculous! Your company should highly consider changing that return policy so you don't loose business and discourage people from purchasing products from you again.
Hello Marissa,
We’re sorry to hear that you had a frustrating experience with our return policy! We generally do have fees associated with returns for buyers remorse, and we understand that it may have been disappointing. We apologize for any inconvenience this may have caused you.
I looked for a while to find the kind of floor bed I was searching for for my toddler and came across this one. It's perfect for her. It's sturdy and the head board can be installed on either end. Very low to the ground, which is great! Highly recommend this bed. My child loves the shelves.
I didn’t realize shipping was going to take so long, but the email confirmation did state that. The bed was worth the wait.
Google search for toddler floor bed.
Great product(Ashley) and delivered as promised! Glad Coleman had the ottoman to match my couch set
Have the ottoman I need
Coleman Furniture is simply outstanding. Their customer service is unmatched, with knowledgeable staff guiding you through their extensive selection with patience and expertise. Coleman Furniture delivers exceptional value, making them my go-to destination for all furniture needs
Hello Awais,
We appreciate you for sharing your feedback with us! It brings us joy to know that our customer service team effectively addressed your inquiries, ensuring a positive experience for you. Our commitment is to deliver a superior level of service, and we are pleased to have met your expectations. Thank you for choosing us!
The drawers on the bed are both supported by one screw in a 1in piece of wood in the center. The drawers on the bed had a few pairs of shoes in each of them. After having the bed for roughly a month the entire support beam split from the bed and the drawers are hanging inside the bed, no longer usable. I expected after paying over $1000 for a bed frame it would be usable. Would not purchase this bed again.
Used before and price was better, delivery and setup was adequate.
Hello Madeline,
We’re so sorry to hear that your new bed doesn’t meet your expectations, and we understand how disappointing that can be. Please know that you can always reach out to our team if you need assistance. We are happy to help in any way that we can.
My customer service agent that helped me was super helpful and was able to get me the couch I wanted at the price I could afford! Thank you
Just placed the order, so only time will tell...UPDATE: received my furniture, communication, delivery and the furniture itself is wonderful! Those skeptical of ordering furniture online...DON'T BE! Coleman furniture can't be beat!
Reviews, price, and ease
Customer could have been better.It took several calls to get the correct chairs sent to me. A portion of my order was incorrect and that might be the fault of the manufacturer who shipped them.
Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!
Style and price
I am so pleased with this couch. I've already fallen asleep on it numerous times. My dog loves it too; he's a shedder but it's barely even visible with the plush texture and it's easy to clean. Delivery time was a bit long (just about 5 weeks from the day I ordered it), but well worth the wait. The installation was free and the company kept me up to date and did a great job placing it just where I wanted. Highly recommend!
Hello Lucy,
We're delighted to hear that you're satisfied with your new couch! We're also pleased to know that you had a pleasant experience with our White Glove delivery service! This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. We’re glad to have met your expectations in this regard, and we hope that you will enjoy your new furniture for many years to come!
The complaint we have is not with the delivery of this furniture. We would like someone to address the poor craftsman design of these chairs. The arms on both chairs became unstable and detached less than a month after they arrived.
Problem of the poor construction of the arms on these chairs has not yet been addressed.
Hi Roxane,
We're sorry to hear that your new chairs didn't meet your expectations. We've escalated your concern to our customer service team so that they can further look into the issue. They'll be in touch with you to assess the issue. Thanks for your patience!
We ordered a reclining sectional couch. It took many weeks to arrive. Communication during the sales process was good. Delivery and setup was also very good.
However, buying a large piece of furniture online obviously has its risks. For us, we knew the size of the piece was on the edge for our space. Once it arrived we decided removing one of the sections would be optimal. However, Colman refused to allow the return of one piece. I found this surprising, as we custom built the couch, piece by piece online, so there obviously is not a problem with reselling it. We also requested the return about 12 hours after it arrived. It was never used.
They said the whole couch needed to be returned. Resulting costs for shipping and restocking was over $1000.
So - we are happy with what we have, except for an extra unit we can't use. Make sure you make the right choice for your situation, or you will pay dearly to return items. And since this is online, its risky to know how things will work out until you get the product into your home.
Return policy was a shocker. I understand a restocking fee, but why we could not return one piece when you can buy that single unit online sounds like the policy is simply designed to discourage returns, rather than satisfy customers.
Variety and price
Hello Scott,
Thank you for sharing your experience with us! We appreciate your feedback so that other customers can benefit from your experience. While we're pleased to know that your delivery went smoothly, we understand and acknowledge your disappointment regarding our return policy, particularly in regard to individual furniture parts. As a furniture retailer, rather than the manufacturer, there are certain limitations we encounter in accepting such returns. For the future, please know that our dedicated customer service team is always available to assist customers in any way possible to ensure complete satisfaction prior to making a purchase.
Everything worked great. Ordering was easy and the delivery was great!
Cost savings
The table and white glove service were both great quality. However, I spent HOURS searching for the right table and the color of what was delivered is NOT the color shown in the online pictures. Therefore, now my chairs do not match and the table does not match everything else in the house. I didn't even need it to be the exact color of everything else, just close enough. And it is no where close to the color of the table in the pictures online.
Good quality and I like a lot of their furniture.
Quick and easy. The delivery guys were nice and offered them water. They were great!
Best price and free shipping!
The service was smooth from ordering to delivery and everything in between. I love my sectional and have no complaints! I recommend Coleman Furniture!
The customer service reps answered my questions thoroughly with no need to contact them again.
Coleman Furniture had the type and quality of furniture I was looking for, at a great price, and with financing options. It has worked out well for me! I will be back!
Hello Tamika,
We're delighted to hear about your positive experience with us! We're so glad to know that our customer service team thoroughly addressed your inquiries. Our team is dedicated to assisting customers with any questions they may have, and we are always available to help. Thank you for choosing us, and we hope that you will enjoy your new sectional for many years to come!
It was easy to know I was making a good purchase from the beginning. The website and product page had all the details I needed to instill confidence. The reviews were helpful. As soon as I placed my order, I received an email confirming it and giving estimates on the delivery date. The deliver itself was straightforward, and the sectional is beautiful and comfortable.
The prices and the reviews.
We love our new couch! It's so comfortable that my fiancé and I keep falling asleep, and our friends have threatened to steal it from us. Delivery was fast and convenient, too. It's only been a few weeks, but we are very happy with our purchase.
They actually receive and inspect the furniture and then come and install professionally. Takes all the hassles of shipping damages that you have to deal with other companies. Very professional crew and the product looks great.
Online reviews
Hello Sandeep,
Thank you for taking the time to share your feedback with us! We are delighted to know that we met your expectations with our White Glove delivery service. This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. Thank you for choosing us, and we hope that you will enjoy your new furniture for many years to come!
Quality of furniture is great. Easy transaction and delivery!
Coleman as the middle man was good but manufacturer was bad.
My table came when expected and the delivery guys set up all was fine until I noticed that the leaves did not line up with the table and they stowed away crooked. The manufacturer stated that this was normal in a dry environment and that the wood shrinks and swells. I am in Florida and we're are far from dry, the wood has not shrunk it has shifted and it's crooked on both ends. I wanted a resolution to this but all they could offer was a $75 credit and a poor excuse.
Was good even though it took awhile
Had what I was looking for
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Justin,
We are so sorry to hear about the frustration you've encountered regarding your new desk and sincerely apologize for any inconvenience caused. Upon reviewing your order, it appears that we've scheduled a licensed furniture technician to assess the issue with your desk. If they are able to, they will resolve the issue and bring the item back to 100% manufacturer standards. Otherwise, we will continue our efforts to resolve the matter. Rest assured, we are closely monitoring the order and will keep you informed with regular updates on its status.