eBay

Joined EBAY about one year ago and spent rather a lot of money, mostly on sub standard rubbish. I had to complain about six times regarding items from china not arriving to items not working or totaly broken and unfit for use. Ebay on two occasions refunded my money after I had to complain several times to customer support, but due to my complaints against faulty goods or bad sellers EBAY has banned me from the site. As a buyer on ebay I should expect the same rights as had I brought the items from a shop, but no EBAY seems to protect the conmen who sell broken and sub standard items. This has to be as they make their money from the sellers. SO ALL BE WARNED ABOUT EBAY AND ITS BAD SELLERS [PLEASE NOTE THIS WAS EBAY IN THE UK. AND NOT ALL MY BUYS ENDED BAD.]

Ebay recently implemented a new policy where you can no longer list fixed price for 30 days or anything less than 30 days. Ebay automatically changed your listing to good till cancelled when you re list items that have expired. The only option is good till cancelled which means Ebay is controlling you and your listings and you are no longer in control. This also means that your items will automatically re list every 30 days weather you want them to or not. Contact the California Attorney Generals Office and file a complaint against Ebay for manipulating and controlling your listings. You have the right to determine how your listing appear and what features you select to list an item not Ebay. Ebay is trying to suck more insertion fees out of sellers. They do not have the right to automatically re list your items if you do not want this type of listing. By automatically relisting your items Ebay can keep charging sellers ridiculous fees to continually relist items weather you want it or not. Sellers have the right to determine how their items get listed not Ebay. Every seller should contact the California Attorney Generals Office and file a complaint. Also a class action lawsuit should e filed against Ebay. https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Well, eBay has managed to earn the dubious distinction of the absolute worst website ever in my experience. Even Amazon at least took steps to amend the situation, even though it took a lot of time and headache on my part.

My husband had placed an item for bid, but found a local buyer, which was obviously more convenient. However, a buyer had already made a bid and sent money, even after my husband had said the item was no longer available. He was completely upfront with both the buyer and eBay, and did not accept the money. Ultimately, the guy got his money back... no harm, no foul, right? Wrong. He filed a case with eBay and they took $103 out of our account. When my husband contacted the website, it was a customer service nightmare. Every email was from a different representative, and every time he thought he had answered the questions and sent them the proof they asked for, they would say that they needed "more information". They also kept claiming to not be able to view the files, and told my husband to post them using photo sharing sites that were not free. They had said they would keep the case open for five days after that, but not even two days later, informed him that they would not issue a refund to us.

Taking $103 from us for a sale that never happened... I believe the word for that is thievery. This is in addition to fees they charged for using the site. So they are making a profit without having provided any service. We will never use the site again.

I use to use Ebay for everything. It was my go-to place to shop. Now I rarely check there first anymore. In recent years I've noticed that it is getting harder to look for a seller that isn't in China. Even the profile on Ebay sellers product description will say ships from New York City and until the shipper sends you a tracking number after the product is bought, you notice a delivery company from China pops up and the city of origin is even a Chinese city. When they go through such deception to hide that fact people should be weary. If I want to buy from a Chinese vendor that's my choice. To deceive someone into thinking that you are purchasing from your home country and its not, that is a different animal all together. I suppose Ebay does not put more stringent rules on its vendors. I suppose that Ebay isn't concerned as long as the money keeps rolling in.
It has gotten so out of control that I would look through Amazon first, then small individual sites, then check Ebay as a final resort. As a buyer you have to scrutinize each product ad to make sure you are buying from where it says. Even so, you can get duped. Most of the time you can sort them out just by looking how they word their product desciption. They don't know the correct English sentence structure. Anyway, their service has spiraled downward. Trust wise for me.

Great ppl i had a guy rip me off and not send the product i had a lil bit of trouble at first but after 2hours we ot everything settled thank god ont give up on ebay

Have been a seller since 2007 with positive reviews. I offered bone china pieces with no return/refund in case of possible mishandling in shipping and because of the delicate nature of the items. There were several photos for a potential buyer to view. I would have happily provided additional photos more close up. The item was very well packaged. The buyer knew of the no return/refund policy. I was told the item arrived with a hairline crack. The buyer contacted eBay for a refund. I disputed it summarizing what is outlined above. Despite all of this, eBay sided with the buyer and eBay gave the customer money as a refund out of my account. That same day, I contacted customer service to close my account (this was 2/13/19). I was told I had a balance of $11.75 (despite my last invoice showed a credit of over $18 which they were holding). Just to unhook from this nightmare of a sellers' company, I paid the $11.75 immediately. This week 3/18/19, I received an email from eBay customer service informing me I have a balance of $5 and change. I said balance was paid. They then advised this was for the postage on the return!. Selling on eBay actually cost me (for this one item) $20 in postage and handling both ways. A collosal joke and a completely counter-intuitive way to run a business. Without sellers, eBay would not exist. It is "biting the hands" that feeds it. I consider any obligation to eBay or anything related thereto to be closed. However, I expect another email.

I got fooled by Ebay.in 100% satisfaction guarantee. I had received an inferior quality product which I wanted to return only to realize later that the supplier did not have a return policy at all. I was willing to bear the shipping cost but these guys did not budge. Their customer support SUCKS! First of all you have to raise a claim with photos and proofs which has to be verified by them, and can no way be compared to other online sellers like amazon. Secondly it takes more than 25 minutes to connect to their call center. When you speak to the rep, you get a very good response and are assured that your complaint would be resolved positively. But later a call comes from their Delhi branch claims department comes as a rude shock asking you to PROOVE that it is not as per expectation. You may well appoint a supreme court lawyer to fight your case at this point. The claims department is biased towards the seller and for me they never accepted the claim. I wonder what 100% satisfaction means to to them. I believe Ebay has different customer policies based on the geography. I am sure that US Ebay couldn't dare to treat their customers like they treated me.

Newbie still able to affect years of great feedback even if they have never bought a thing off ebay ever before. If an item cost a dollar it has the same impact on your feedback score as something that cost 1000 dollars. Give me a break. And newbie are the worse. Block as many as you can if you want to survive as a seller. Engrave all of your items. Copy and paste blocked ebayers, look online for a good list. Still getting peoples old junk returned, and there is nothing that you can do except refund the thief. Good luck! No seller protection at all, period. Then wait until they put you on punishment which is almost impossible to get out of because they limit your selling. I it unbelievable how Ebay has survived with the horrible management and polices they have in place. GOOD LUCK! Been selling there for 20 years still treated like I just started no consideration for anything except themselves and their greed. Once they put you on punishment for not meeting their crazy standard of greed they will destroy your biz buy limited the amount of items you can sell and other things to limit your sales ability and then punish you for not meeting punishment standards. They need to be sued under a class action law suit.

I have sold clothing to this website in the past and received a fair offer. This time, after I shipped my items, I was notified by twice that the bag was damaged in transit, but not to worry, if they determined that the damage occurred due to the shipping issue, they would still compensate me. A few days later, I received my offer. Most of my items were rejected for holes/stains/snags. The items did not have holes/stains/snags when shipped, so it seems likely to me that the damage occurred when the bag ripped (i've seen what damaged letters look like when they get to my house through the USPS). When I contacted Twice, the customer rep assured me that she would look into it. She noted that usually the damage from USPS shipping was a dark oily stain. I explained to her via email that my items weren't damaged when shipped, and that I felt the holes/snags/stains occurred when the bag ripped during the shipping process. That seems logical, correct?

Twice completely stopped responding... did not respond to e-mails or phone calls. I think they are waiting for the offer to expire.

DO NOT TRUST ANYTHING YOU BUY ON EBAY OR TRUST EBAY TO HELP WITH YOUR RESOLUTION! I bought a brought a product from ebay. The seller claimed it was new. When I got the product I found that it had been a used product. It then took me another almost three weeks to get a return label for ebay would email the seller and then I was not able to respond for three business days. Upon finally getting the return label apparently they only give you five days to mail it back. Unfortunately by the time the return label showed up I was on a trip and upon my return I mailed it back. They now have the product back and are refusing to refund my money because I didn't ship it back to them within five days! DO NOT TRUST THEM!"

CALLED ABOUT A MALICIOUS FALSE REVIEW ON AN ITEM WE SOLD AND HAD TO WAIT OVER 45 MIN TO TALK TO SOMEONE EVEN THOUGH EBAY'S WEBSITE SAID 1 MIN WAIT. TOP SELLER AND AWFULCUSTOMER SERVICE- CAN'T UNDERSTAND CUSTOMER SERVICE REPS - HAVE TO EXPLAIN SITUATION MULTIPLE TIMES FOR THEM TO UNDERSTAND- HIRE USA REPS!

My experience with ebay has been horrible I purchased ear beats from this gay *******@gmail.com sent it to the wrong address after my contact did not answer my email. This guy is real $#*!! Complainted to ebay and got my feedback removed. If you look at this sellers account he has up to 100 back feedbacks each month this guy is crock dirthy few and ebay is protacting this basterd. Ebay is great place to buy but you have to deal sometimes with $#*!s like this guy and ebay want help you they protact $#*!s like that.

For the most part I enjoy purchasing on eBay, however I am a bit perturbed at the number of times i have purchased a product only for it to not be shipped from the US (China and India have both happened) when I purposely bought from a US seller.

I just sold 4 Women's handbags on 12/2/2022. The customers got their products, EBAY TOOK THEIR CUT (WAY TO MUCH). AND I WAS TOLD I HAVE TO WAIT 10 DAYS TO RECIEVE A PAYOUT!. I've had an ebay account for over 10 years. No holds, never did anything bad on the site. Now they want to hold my money for a review. I closed the account, will never go on the site again

I ordered stuff with e-bay over 500.00 and paid by paypal and got wrong item,
I have put numerous resolution, nothing happend NO refund. Bad company
Lost over 500.

It seems to me that the popularity of this service is high enough to go into some great details - everything is organized and accurate, there are ratings and reviews - everything is thought out.

I have been buying from eBay for many years. Once I had a wrong order delivered to me and before complaining I received an e-mail from eBay apologizing. They had identified the mistake.

Take care when you are ordering from sellers here. The prices can be very low and thus very tempting to buy but there are scams sometimes - take care reviewing the seller before buying!

I purchese one cooling fan and they send me toy and when i call back to coustmarcare they asked me that is not our product they are cheateres lier i request to all of friends don't use ebay line i think don't use any online app some apps is god but ebay is very dirty and lier lier lier money theif...

Bought 1000S OF DOOLLARS FROM EBAY OVERSEAS SELLERS ARE HIT OR MISS EBAY DOES NOT HELP AS MUCH AS STATED AND SINCE THEY ARE TIED IN TO PAYPAL PAY PAL HAS BECOME MORE DIFFICULT TO RESOLVE ISSUES STILL THE BEST PLACE TO SHOP BESIDES AMAZON

EBay passed me fake shoes and wouldn't refund me my money and these shoes should've never been passed. EBay fakes on the right and Nike Real shoes on the left

I recently ordered the Lion King DVD from eBay. I ordered it on a Wednesday, April 6th & emailed the Seller & told him the DVD was for my granddaughters birthday on the following Saturday, April 9th. I paid the $5.00 express shipping fee so it would get there by Saturday bc according to what the shipping description said, it should be there by Saturday. Well Saturday came & went. Still no DVD delivered. It's Monday now so I'll see if it's delivered FIVE DAYS LATER! Just sayn...

You can always find what you want and the merchants are quick to answer your questions... dont hesitate to send private offers. Most of the time people just want to sell their stuff no matter what!