Fanatics

Ordered an online gift certificate to be delivered via email to a work colleague. Ordered on 12-23 and it was not delivered. Had him check spam and junk folders, no go. Seriously? Sending an online gift code should be one of the easiest things for a company to do. I see the string of complaints about Fanatics inability to deliver physical packages on time, apparently this extends to cyber packages as well. Anyone considering doing business with Fanatics would be well advised to NOT do so.

I placed an order for a cubs jersey for my son last night with this business. But after reading these reviews I am already regretting it. This is what he wants most for Christmas. Most of the reviews I have read indicate they have not received their order in a timely manner or at all. If I do not receive the jersey within the time frame that I am supposed to. I will be contacting the Better Business Bureau as well as my credit card company.

No matter what I've ordered in the past, the merchandise was always delivered in a timely fashion and exactly what was requested. The quality and pricing is yet another indication of Fanatics continuing commitment towards customer satisfaction.

My order shows shipped but if you go to the UPS Shipping lookup only a label has been made! There are scammers! I counted on this site for a present! They sell on Amazon and I ordered one shirt on there first and it was the size of a child instead of adult. Amazon told me to keep it and refunded me! I don't like the team so it did me no good especially since I don't have a child either. It was for an adult friend. I thought going through them directly would help. Their live help online is not live! Keeps telling me this order number and my email doesn't exist yet I have an email from them stating the order number! I will fight them tooth and nail to get my money back! They are a rip-off, don't buy from them! Look at my pics, says it was shipped on 7/17/23. Then it states it was shipped by UPS Innovations. Then the last picture shows you that UPS innovations is not even a a good way of shipping.

I purchased an item that went on sale for half price 3 weeks later. They would not offer a price match on my item. So instead of offering a price match I had to ship back my original item, and repurchase the exact same item in order to get the sale price. What an asinine way to do business. I will never purchase from this company ever again.

I am currently on chat trying to find the status of my return and there is absolutely no response. This is actually just the latest in a long line of TERRIBLE customer service events. I paid for 2 days shipping the week of Christmas; did not receive 2 day shipping. I had one item to return out of my order but the return label was so faded that the USPS could not scan it. I chatted with customer service on 4 separate occasions throughout January asking for either a new label or an address so I could ship the return on my own. I was told every time that a label had been mailed and I was given an estimated delivery date. As of today, I have never received this label. The company blatantly lied every time I contacted them- over a simple shipping label. I finally shipped the return and it has been delivered but I cannot get any response regarding status. I repeat... Do NOT order from this company!

I placed an order with my credit card. A charge appeared shortly thereafter, then was reversed without explanation. No email confirmation of the order. I followed up on the site with the order number to which the response was the order did not exist. I spent 20 minutes on a chat line, then was told to telephone a number because my order was "under review." Seriously? An order for two T-shirts for less than $40 using a valid credit card under review? Fanatics had cancelled the order unilaterally and failed to take any steps to tell me they had done so. Forget this company! Order your sports/university merchandise somewhere else.

Chastity - It sounds like you have your hands full judging by the many reviews posted. I will spare you by not talking bad about the site, however, I would like to know best practices towards getting a full refund. Unless, the order is being shipped as we speak. I needed the shirts by next weekend, but it doesn't seem like that will be happening so would rather trust the NFL.com site. Thanks for your help.

Ordered a few shirts on a rush and it stated guaranteed shipping or your purchase is free. Well the two items shipped out separate and one is going to take almost two weeks to get the item. Keep in mind it was guaranteed to be here in three days. Needless to say i contacted them and they made excuses and nothing was done. Complete joke and would highly recommend finding another site to purchase from.

Repeatedly have had the same issue. After orders are left as "processing' you will have to call to see why your purchase was "flagged" since they will not email or call you with any issues they have on their end. All 3 times I was told that there was an issue with my billing address and all 3 times I have verified my address along with their questions and then told that they would update the information in their system so all future orders won't be 'flagged". This last time when I called they again supposedly updated my information but when they went to add the items back into my cart my requested sizes were out of stock. However, customer service did offer to send a 20% off coupon to my email, at this point the whole process is more trouble than its worth. I would rather pay more for the items and have competent customer service than save money and use their site.

I bought the Philadelphia Eagles face masks and I have proof they took the money out of my account. Yet when I log in to see about shipping it says no recent orders. I started getting advertising from them to my email too. There's no number to call and since I apparently have no orders there's no order # either. So basically I just gave this company $. Like I said I have account statements to prove they took the money from my account

I placed (2) separate orders in the same day (9/24/2016) and received the second of the two yesterday (Friday 10/7). I can't for the life of me understand this business practice of taking money and not delivering in a timely manner or if they deliver at all. I mean these are just shirts that I ordered. The site has horrible reviews and I wish that I had seen reviews from others before I ordered from fanatics. I called customer service and the woman I spoke with was polite and attentive. That's great, but at the end of the day I want the stuff I paid for. I don't want fan cash or some other gimmicky thing, because I won't be purchasing from this site again. It's also nonsense for me to private message, email, call constantly just to get resolution, which I still haven't received for the first order.

I have been trying to work with Fanatics agent via chat communication to solve my problem for months. During this period of time, I received 3 tickets for my case but never got the $7.99 credit which was promised by Fanatics agent multiple times.

To say I'm disappointed is an understatement... I am going to the Seahawks game this weekend and ordered some shorts and shirts online. I double checked everything to make sure the t shirts and shorts were regular fit. It said they were. Everything came in today and all of the items are "athletic cut" which means the large I ordered fits like a small... Not really the look I was going for... and now not enough time to try and get something else. $120 wasted...

This company uses the cheapest possible way to deliver your product and they do not inform you upon checkout. I ordered a Christmas present in November and it will take 2 months to arrive! I live in Honolulu and it should not take this long to ship something from Florida! I asked for my money back and they cannot issue me a refund and I just have to wait to receive the product whenever that will be. This company has a poor supply chain and no one should ever purchase anything from this website! They just disgraceful and unhelpful, I want my money back!

Called to check on my order that I placed on 10/17/2017 provided them with the order # that I received from Fanatics confirmation email and no one could find my order or give me any information about my order. In speaking with customer service through the chat application it was a complete waste of my time. The gentleman gave up and said I would need to call and speak with someone regarding my issue. I called customer support and the lady answered and was short and no help at all she stated sorry I can't find your order not sure what is going on. I'll create a ticket and someone will get back with you. She gave me an excuse that this is a busy time and there is an influx of orders due to the World Series. All in all terrible customer experience I will never order anything through Fanatics again.