Fanatics

Ordered a shirt that was too small, it has taken me several phone calls emails and attempts to chat to try and exchange it for a different size. On the phone, you will be put on hold for large amounts of time. I have yet to speak with someone and I've been trying for three days. My only option is an automated response explaining how to return item. I would like to exchange, not return. Save your time and money and buy from academy

Bought six sweatshirts, ordered two day shipping for all of them. Received first two sweatshirts the next day, cool. Received shipping notification for third sweatshirt coming in tomorrow, great. Received zero notifications on other three sweatshirts after two days, called customer service and was told they would arrive the following week. I was told there is small print on the order screen stating ships within four days. Told the representative, thats why I selected two day shipping. She responded, ships within four days means thats the processing time, in addition to shipping time. Very deceptive. Never encountered this type of false shipping advertising on any other site. Offered no partial refund or discount for my inconvenience. Dont use them.

I ordered an e-gift card for the hubs for Father's Day. Told him about it and then both promptly forgot about it, until he wanted to use it several days ago. Neither of us could find it and realized it had never actually been sent despite receiving a confirmation with a delivery date. Trying to chat online was a disaster, however, it was suggested that I reach out through Twitter. Within a minute I received a response from a customer service rep (Peyton) and it was less than a half hour before the gift card was emailed to me!

Items came poorly put together, seams in the wrong spot. Also, items had printing on them crooked when they arrived. It's near impossible to return them and they come from central/South America so expect them to be made cheaply

While I appreciate the refund, I still am feeling frustrated with Fanatics, and I do feel strongly about the poor quality. If there is an increase in quality and consistency of the items and care from customer service representatives, I will remove my negative review.

I would strong recommend no one used this company. Their promotion of guaranteed delivery is not accurate. Both my shipments where late - one by 10 days. The method they chose for shipment was 3- 7 business when the package was promised in 2 days. This happened on 2 orders so it is not a one time thing but rather a bait and switch to get orders. Then I was told they cannot refund the amount of the order but offered a discount even though the promotion on the website says differently. I was then on hold for 20 minutes waiting for a manager to try and resolve the issue. Ended up disputing the charges thru my credit card as the only option for resolution. When timing is important I would never use this company again.

I paid 14.00 for my items to arrive in 3 days, its been a week and still nothing! Bad PR too late for giving as a gift, will return if my order ever gets here... and never order another thing from this shady company!

Bought a sweatshirt for a game. Paid for expedited shipping. Never got the product or an update. And the support absolutely sucked. I see why this company gets horrible ratings. Order your gear elsewhere.

Ordered green bay packers face mask for my grandson's august birthday. They promised 3 to 5 day delivery at the time of purchase. The next day I received a e-mail stating the order would be sent out in 2-3 weeks. Now I received a e-mail that the order is further delayed. Never again from this company! You broke the heart of a little boy. Shame on you and your deceitful marketing.

Placed order for 2 items 12/9/15. Received 1 item but second items tracking indicates it will not arrive by Christmas. Ordering 16 days ahead of Christmas should be plenty of time to ship. Disappointed.

Ordered a shirt on Friday May 19. Said ships the next business day. By Thursday FedEx tracking only said shipping label printed. Got a hold of Fanatics customer service who said it was in transit and was still within the 5 day shipping window. Checked the site an hour later to discover item had shipped only after the guy lied to me and said it was on its way. This group is the distributor linked to MLB and NFL shops. I think they need to find somebody else.

I made a purchase from Fanatics.com based on their representation that deliver would be before the event I planned on attending. After making my purchase, I found out the delivery is two + weeks after the event! Shameful. I may just return the products after receipt. Why do companies mislead their customers? I'll never be back and I'll make my dissatisfaction known to others.

Never have I been so disappointed with an online purchase. I ordered a collegiate snowman. Very poor quality. Looks like it was made from laminated cardboard and the "wood" used looks like filthy dirty pallet wood. The Snowman isn't even White! And then they want to charge me $9.95 for a return address label. Are you kidding me? I will never ever order from this company again but I will say the girl from customer service was extraordinarily kind and professional.

Kelly got right to the heart of the matter. Polite & sincere. Corrected issue quickly.
Gives me the mo jo to return to pga site and order more products.
Kelly's exceptional attitude produces more revenue!
Thank you for having represent your organization.
Greg Mahon

I bought a $48 item that was described as a "sweatshirt". Definitely not a sweatshirt. Very thin and flimsy material; it qualifies as a long-sleeved shirt but not anywhere thick enough to be a sweatshirt. Quality is poor as well - no hem around the collar - this will fall apart quickly. I want to return it, but I'll be charged $5.50 for the return and I'll receive store credit because I used a gift card that I got from another vendor, and I don't want to try purchasing another item after receiving something with this low of quality. Only good thing I can say is that shipping was prompt.

When you place an order, they never tell you them item is not in stock. I ordered 2 Derek Jeter Yankees shirts and it took 6 months to receive them! I tried again to order a Christmas present... which will be delivered after January 15,2021! This is unacceptable!

I ordered 6 items that were on sale and for some reason, the next day i received this email:
Unfortunately we were unable to verify your order with the information provided and your order has been cancelled. The payment has not been processed. We are sorry for any inconvenience.
When i tried to log back in... it always said i was unable to. I even requested to change me password and no emails were sent to my account. So now everything is full price and could have ordered from somewhere else. What a terrible company for doing this.

I'm big on online purchases and haven't really had any issues with orders not being received until I ordered something on Fanatics. I placed my order on 9/28 and have yet to get a status change from 'NEW' on their site. I've reached out to customer support multiple times, and they respond every time with ''At this time, we have not received a shipping date for your order." or "We do not have an estimated timeframe for when your order will ship from our warehouse and we appreciate your patience as we work through this process."

Placed an order 2 months ago and have not heard a word on any progress or estimated delivery. I call the phone number available to cancel and after 10 minutes I was told it had shipped where I knew it had not. Minutes later after making me wait, miraculously my order could be cancelled for a full refund. We'll see if that ever happens. If I don't get my refund in 7 days I will get PayPal involved.

If I could I would rate 0 stars. Had a two part order received 1/2 and the second never even went en route. I had contacted customer service on different occasions to resolve this. Had they actually helped I would have a different review. May have been annoyed in general but understanding. On their policies they promote a 365 day return if not worn or used and has original tag on it. However the "department" in charge of reviewing refunds decline and actions and now no one can do any "action" to resolve this. I was informed after all this time that claims on items never even received are non-refundable after 90 days. Nice to know that if I don't like it or won't I have a year to send it back. If I never get what I paid for then they will process it as if they will solve the issue and keep your money

Orders take forever, by the time I get the Jersey I ordered for my sons birthday the player will have been traded or my son will have outgrown it! Even though I called last week and was told item shipped after waiting 4 weeks, today I received an email that order is delayed, with no estimated time frame. When I called no one could give me any idea of timeframe and no apologies for the misinformation or delays. This site is the worst service ever!

I'm not sure why all the major leagues and college teams are going through fanatics, they are the WORST company ever to order from. I still have yet to receive my refund from them (that order was placed in may of 2017) even though they gave the account numbers to my bank, but my bank says no transaction was processed. It looks like i have lost 70 dollars. I would buy from somewhere else other than this company. Better Business Bureau... Na far from it.

If you don't like the item, you won't get a full refund. Their customer service rep assured me I would get a full refund including shipping fees ($4.99), just not handling fees ($1.99) prior to returning the item. Upon return of the item, I only got a partial refund. I paid $51.91 & got $35 back. After speaking to a different customer service rep, she issued another $9.99 refund (to cover shipping the item back costs, which I was never informed I would be responsible for. I was told to use the free shipping label they provided), but I still never got my full refund as promised. Good luck if you purchase from here. Hopefully you like the item & don't need to make any returns. The item that was delivered to me felt like a $5 Walmart sweatshirt with a label sewn on.

Took the tags off and pre-washed cold and dried low. Shrank badly, making the zipper look like a snake, and having a big bulge when zipped up. Would not allow returns. Look above pouch on picture supplied.