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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,948 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Placed an order for 2 items. Placed the code in for free shipping and then applied. When I hit submit fanatics added $10 for shipping. Tried contacting customer service and waited on the phone for 2 hours an no one would answer. Can't use the chat either. This is the second time this has happened to me and I will never buy from fanatics again.
I returned an International order to Mississauga, On depot. I got confirmation of July 22 delivery from my courier, but my order is still not refunded. Live chat does not work for outside US and no one seems able to help me. This is terrible. I am owed $434.00
Hello Sam, thank you for your feedback! I am very sorry that you haven't received your refund back. If I can please ask that you send the tracking information of the return to Customerfirst@fanatics.com, I will be more than happy to further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Your customer service is the WORST I have ever dealt with. Somehow you can't cancel an order that you won't even ship for over 7 days and want me to pay expedited shipping to get it 9 days after I ordered. I needed the shirts this week for an event. I tried to cancel the order in less than 18 hrs after I placed it. You were able to cancel the shirt that wasn't shipping until Thursday but not the one that ships 3 days later. Makes no sense to anyone with common sense. You haven't shipped it or even printed the shipping label. You could easily change the shipping. Not only will I never buy anything from you I will tell everyone I know not to as well! Oh and I will be returning the shirt but unfortunately I will be eating the cost of expedited shipping. Living and learn and I will NEVER buy anything from you again. Just looked at the Better Business Bureau and they have many complaints about them!
Hi Dayle, we apologize for the delay in resolution. We were able to cancel the item per your request and not being able to provide a guarantee delivery this week. We ask that you allow 2-7 business days for the refund to reflect. We hope this helps. Thank you, Chastity
After my last review, fanatics did the right thing by deciding to reimburse me for the entire amount that I paid. I eagerly took this money and went back to the fanatics website to buy a Browns shirt that's the correct size. Since XLT (Extra Large Tall) was so baggy that two people my size could have worn it at once, I obviously needed to go a size down. As it turns out, they don't sell any LT (Large Tall) tees and the only clothing items they sell in that size are goofy orange polos! Since they don't have LT shirts, I thought that maybe the regular large would suffice. I ordered the shirt, put it on only to look down and see my stomach hanging out. I returned the large tee and ate the eight dollar shipping fee after all. I find it comical that there is such a gap in sizing. I'm a tall, athletic person (Think basketball shooting guard... 6'6' 230 with wide shoulders and no gut hanging out) so I don't always have the best time finding clothes; however, its absurd that their sizing goes from belly tee shirt to cape. Hopefully one day Fanatics gets it together. I've updated my review from one to two stars since they reimbursed me for the first purchase, but i cant give them any higher than two stars due to their absurd sizing.
Hello Greg, thank you for your feedback! I am very sorry that you were unable to find the correct size of the item. Our number one concern is customer satisfaction. I understand that sizing can be very tricky when purchasing online. There are several ways that this can be a little bit easier for you. On the left side of the page, there is a search by certain size options. This will bring up all size available on our site. The other way could be to contact us for an item check. A ticket can be entered prior to purchasing an item to get the exact measurement for the product. Depending the manufacturer, some items can vary from size to size. I have waived the return shipping charge to send the item back. As you well know you can print out the label and attach it to the package. The package can be returned at any local post office or FedEx Store in your area. Once again, I apologize for any frustration this may have caused you.
I bought a t-shirt and it was the largest XL shirt I've ever seen. It was about the size of a XXXL Nike tee. Obviously I needed to return the item. I can't believe that there is a major clothing website without free returns. They made me use their label and charged me $8 for shipping. I paid eight dollars to not wear a shirt. I'm not sure what size I'd need. Each wrong guess will cost me another eight dollars so there's no incentive to ever try to buy anything else. I was going to drop another $150 if the item I ordered turned out. It didn't and fanatics will lose out. I would have spent thousands of dollars in my lifetime on their site and now all they'll get is $8. I hope it was worth it for them.
I ordered a baby romper august 23rd still hasnt shipped. I wrote them on their facebook and was told the warehouse had a backup and the order was delayed. 10 days is insane
Hi Anthony, we were unable to locate an order that matched the order number and information you provided. Please send us a message with the email address used to placed the order. We look forward to hearing from you. Thanks, Chastity
Ordered $9,000.00 worth of stuff for a contest we had at work. Order came in I was missing 50 pieces. I called and they mailed some out. I am still missing 18 pieces that they will not sentd unless I ship back the whole $9k worth of product back to them at my cost. I was supposed to have a supervisor call me back and they still haven't in over 2 weeks. No packing slips in any of the boxes. Terrible service.
Hello Michele, thank you for your feedback! I am very sorry that you received wrong items. Upon review, the advocates were informed that there was missing and/or wrong items received. You were emailed a return label to send the items back that were not order by you. Once our warehouse has these item back, a request to reship can be made. If you could please send an email to Customerfirst@fanatics.com of the items that were not received and what items that were mailed to you, I will be more than happy to further assist you. Please check your inbox for the return label that was issued to you on 8/22/2019. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Don't order! Sent the wrong size, called and wanted me to pay a return fee of $9! For a size I didn't order! Scam! Sent me to a bunch of different people after leaving me on hold. Still have the item 2 months later. Shame on them!
Hello Chrystal, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered a customized football jersey from this company. I had no problem with the shipping or arrival time it took to get my jersey. The problem I had was the numbers and letters that were "heat pressed" onto the jersey. I could have bought some cheap letters and numbers and done the same thing with the machine that I have at home.
For $100.00, I was definitely expecting "sewn on" letters and numbers, like a REAL, authentic football jersey.
Don't waste your money on these "cheaply made" football jerseys.
Hello Sean, thank you for your feedback! I am very sorry that you are unhappy with the quality of the jersey. Our number one concern is customer satisfaction. On our site under description mentions that the Game Football customized jersey will be sent as a screen print numbers and logos. Unfortunately, there are no customization for the Nike Limited Jersey but for only certain numbers on the team. If you need further assistance, please private message me and I will be more than happy to further assist you. Sincerely, Julian
Ordered a jersey for my sons first birthday. Didn't arrive by the date. I called they would not refund me and said they are gonna send another one out. Still haven't got that and they told me it's prob not coming but I'm gonna have to wait till September 9 before they can refund me. So I missed my sons birthday and game one. Never again
Hello Anthony, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered 6 items that the site quoted would be shipped in one day and delivered in 19 days at the latest. I received a notice that one could not be sent as it was out of stock. Another shipped 5 days later and won't arrive until after the promised date... which is after the trip for which I ordered it... the others wee shipped yesterday which is 8 and not 1 day as promised and they will get here? Who knows! The website continues to quote that the very same items will ship in 1 day and arrive in 3 to 5 days. Dishonest! I would not have ordered anything had I known their delivery reality. I even called before ordering to confirm that everything would arrive before my trip. Something told me not to deal with this company. I wish I had read the reviews. I'm hoping this review will spare someone from dealing with this incompetent company who makes promises that they know they can't deliver (literally) on! Don't quote a shipment time or a delivery time and maybe you won't have angry customers that won't be return customers. You are 0 for 6!
Hello Linda, thank you for your feedback! I am very sorry about the order not shipping within the time frame. Our number one concern is customer satisfaction. Due to an outage in one of the warehouses caused packages to be delayed in shipping. Upon attempting to ship out the other item, it was determined that the item was out of stock at the time of picking the item. Due to one of the item was going to be too late to receive, you requested to have it cancelled and refunded. I will be more than happy to further assist you with this order if there is anything more that can be suggested. You can private message me your request. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Fanatics has made the process of ordering a custom item, and helping with the process of a lost package a breeze! Very efficient and timely customer service, and shipping! Thank you Fanatics and team! Definitely 10/10 recommend, and will be back to order again in the future.
Hello Chelsea, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered a collared polo $43 with shipping and it was a $10 shirt at best. Tried to return it and they are charging me $9.99 to "process" the return! Never worn, literally took it out of the package and stuck it right back.
Good morning Brent, we do see you had assistance with the return and our agent waived the return fee as a one time courtesy. We do sincerely apologize for any inconvenience brought upon you and we would be more than happy to assist with any further issue. Please feel free to reach back out at any time. Thanks, Deannaa.
I regret purchasing with this site. Customer service people are rude. You cant even track your items at all. Shipping and deliveries are slow as... its a bad experience very bad.
Hello Kathy, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I have had so many problems with this company. I don't know why I ordered something from them again but this will be the last time. I have been sent the wrong item on 2 separate occasions and am currently trying to make a return and the system keeping telling me my order number does not exist. I tried to contact the company but their online chat is down and their claimed to be 24/7 phone service closes at 10:00 p.m. I am so tired of Fanatics screwing me over. This is the last time.
Good morning Caleb, we do sincerely apologize for the issues and inconvenience you have received. Great news, we have now emailed the return label to you. To use this label, simply print it out and tape it to the front of your package. You can return your order with your mailman, or through your local postal office. Returns can take up to 10 business days to reach our facility and be processed. You will receive a confirmation email once this is completed. Once we receive your return we will issue your refund within 2-7 business days back on your original form of payment. The fee has been waived as a one time courtesy, we will issue a full refund for the item once it has been inducted and processed back into our return center. Thank you Deannaa.
Item was a birthday gift that they promised to deliver to me in a timely manner. I ordered weeks before the birthday party. They never shipped the item on the promised date and ruined a very special birthday. I still have not received the item yet and can't get through to them. They refuse to refer you to a live person. I ordered many items from them, but after this experience I'm done with them. They also mislead you with promotions and savings, but they rarely if ever apply to your specific order. They are a horrendous company!
Hello Scooter, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Cristin Morel assisted me in correcting and tracking multiple orders I made. I placed multiple orders and made some errors with the shipping address. She was extremely helpful and went above and beyond in keeping me updated. Great service!
Good morning M. P, we are excited to see we are provided world class assistance in an effort to ensure we are still providing ongoing satisfaction as our it is one of our core values. Thank you for this feedback, Deannaa.
I ordered 2 items that were processed and stated to ship on the 14th of August, one arrived on the 21st and one is missing. The website is horrible, the updates are horrible and apparently they use Pony Express
Hello Chris, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
My order I placed on 8/19 was said to not be delivered until 8/29. Longer than I expected and I was frustrated about the delivery time.
On Twitter I asked if it was possible to cancel this order. Your social media team (Arielle) advised me to send a DM with the order details. I assumed I was going to get a response back on the details of why the long delay.
Rather than let me know and confirm if I wanted to cancel this order it was cancelled promptly. Normally I would appreciate such efficient customer service however this infuriated me. Due to the lack of service and communication I received with this experience I'll never shop with Fanatics again.
Hello Steve, thank you for your feedback! I am very sorry that the order was cancelled. Our number one concern is customer satisfaction. Upon review of your order, a public post was directed to our twitter page about it really taking 10 days to get your shirt? Followed by can I cancel my order? In order for her to comply with your request, you were asked to DM the order number. When the order number was received, you were advised that the order was cancelled and refunded back to the method of payment used to make this purchase. It wasn't until afterwards you asked why it would've took 10 days to receive the item. Standard ground shipping was chosen which can take up to 3 to 7 business days to be delivered. It takes 1 business day to prepare the package to ship the next following business day on 8/20/2019. The 7 business days doe not include the weekends Saturday and Sunday. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
"We have been using Fanatics the last few years and every year enjoy the experience more than the last. Most recently we have made multiple orders of 20 or so items for the upcoming football season. Making the experience better this year was the customer service provide by Cristin which has been incredible. Her personal attention to address our needs or concerns has definitely been A-Plus and will keep us coming back. We hope she can remain our service rep and recommend you make her yours as well. Thanks again for making it a great customer experience Cristin."
As always it has been to order from fanatics and thanks to Cristen for helping me through an order. I love what fanatics offers and their customer service!
Hello Angelica, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ron, thank you for your feedback!. I am very sorry that you were charged for the upgraded shipping option. Our number one concern is customer satisfaction. I have refunded you back the additional shipping cost to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. On our site you have the option of changing the shipping method to standard ground on the last stage of check out. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian