Fanatics

Don't pay extra for faster shipping! I ordered two items in one order and paid more for faster shipping. One item came in a few days the next item will be shipped later. Wth!

Ordered a Philadelphia 76ers baby package with a cute onesie on october 9th, it said it would ship the latest october 24th. When I realized my item did in fact not ship, I reached out to customer service who guaranteed delivery by november 14th. It is now november 28th and delivery date was pushed back to december 14th. What a joke.

I ordered multiple shirts after the Georgia national championship and they kept saying they would be able to ship them but then finally canceled the order!

I ordered a hoodie December 19 and because I chose the word basketball to add below the college name it was considered a custom order. Ok, so where was the information stating it would not be returnable when I chose that option. First the hoodie didn't get here unntil December 27 when it was supposed to be here December 23rd. If it was so customizable, then why was it stated to be delivered December 23rd? I tried to retun it because it didn't arrive on time as promised and was told it isn't returnable. It is poor quality for starters and now I am stuck with a hoodie that is too small and worthless. Definitely not worth the money paid. This is the last time I will order from fanatics. This is deception at its finest

Ordered many things threw the team website via Fraudnatics before. It always seems to take a long time to receive the items. This time I needed some items for a gift. I ordered the items last Friday and paid nearly $20 for expedited shipping. Almost 6 days later and they still have not arrived. Talked to customer service and they say Fedex takes one and a half days to update tracking info. Give me a break in today's world of technology that makes no sense. Then I was told that processing takes a while. Back in the day I worked at a warehouse and if we took that long to process a priority order we would be fired. Blaming processing and a third party shipping company is ridiculous. As I need the items today as a gift, I am put in a huge bind. The customer service is as bad and slow as Fraudnatics. The NFL made a huge mistake using this company as their supplier. Never ordering or using Fraudnatics again! Customer service is no help and want refund the extra money I paid for shipping. Its no wander why Fraudnatics has terrible reviews online!

It took way too long to get the merchandise The site kept saying your order should be arriving soon. It finally did a month plus. I am afraid to try it on incase it doesn't fit!

I placed an online order on Aug. 1st, today is Aug. 18th - my mail already came and my order STILL has not arrived! His is not CUSTOMER SERVICE AT ALL. It should not take this long to receive an order & I never received tracking information. In fact, the only response I got right away is when I made the purchase and FANATICS took credit card payment. FANATICS should be contacting the customers - not each customer having to call back to locate purchased items!

Ordered a jersey May 1st, they said itd take 2-4 weeks to ship because it was a rookie jersey. Fast forward to June 9th my friend (who ordered the same jersey the same day) got his. I checked mine and it said it hadnt shipped so I called and the system was down so I called again later they said theyd ship it on June 21st but theyd call or email to confirm. Of course they never did so I called the following day and they said theyd ship it in September. I cancelled it and left feeling very angry. Never returning to Fanatics.

I ordered & payed for a jersey & pair of leggings for my granddaughter's birthday on 3/21/2016, Authentics® Official Apparel sent the wrong jersey which can happen & the rep I spoke with was very nice & overnighted me the wrong color jersey but I made it work. The leggings are the BIG problem, Fan authentics has had my money since 3/21/16 this is is 6/1/16 & it's bad enough still no leggings but they refuse to return my phone calls & my emails go unanswered for over 2 months I have heard nothing. They have a Facebook page which is where I ordered from if you've had a problem let the world know. BBB here I come. My grandchildren are big sports fans I thought I had found a place to buy from, NOT!

I ordered a shirt with a players number on it last week (July 28) and got a confirmation email with the order number stating they would email me when my order was processed and shipped out. It said it would be shipped (within 4 business days) in plenty of time for my need to wear it 2 weeks later. 5 days passed and when I did not receive an email of shipment, I called the customer service number. They had NO recollection of my order, they could not find it in the system with the order number they emailed me, could not find my account in the system and never processed my card. I waited an entire week for them to process it and felt as if the representative was not concerned about my issue. She did not try to help me out by reprocessing my order online nor give me a reason as to what could have happened and how they "Never got my order"... even though I had a order number confirmation!
-My friend ordered the same item and is in the same boat as myself!
I will not order from this website again, I just feel it is too ironic that the exact issue happened to myself and my friend on separate ordering days!

I recently placed an order (279-2247-9390) for 3 apparel items. It took a considerable amount of time, but not unreasonable, for the order to be processed and received. The men's button down shirt that I ordered was in my typical size in a standard fit, but it was a very tailored fit and was far too snug for my liking. I called customer service and they told me I had to use the online system. I called because I wished to exchange the item for a larger size, but they informed me that their company does not do exchanges, which is ridiculous for a clothing retailer to begin with. I chose to go ahead and process my item for return without an exchange in mind, only to find out that they charge an absurd $9.99 return label fee for me to return an item that I cannot use. It looks like I not only have to pay a fairly decent shipping price to receive the item to begin with, but I cannot exchange my attire for a different size and I need to pay an additional 10 dollars to return it. Hassle free returns? That is laughable. Fanatics has officially lost my business for the foreseeable future.

I order shirts and a hoodie for my family to wear to the football game on Saturday, 10/31. Now they say they won't arrive until Monday, after the game is over! I tried talking to customer service and they were more than rude to me. I can not believe that when I purchase items on my college website, they direct customers here, when their customer service personnel do not want to help customers, do not want to even listen to customers and just want to get them off the phone (or chat) as quickly as possible!

UPDATE:
After reading fanatics.com response here is what I have to say: Oh, rest assured I will be returning the products as soon as they arrive. They are useless to me.

I notice you still have not made any attempt to resolve the issue. Several other companies (Amazon, Half, etc) would offer to send out the same order using a quicker shipping method to ensure that the customer is 100% satisfied and build up trust in the company. Even though your website specifically says that is a top priority, your actions with me demonstrate that is not the case at all. I have now also realized that this seems to be symptomatic of your company in general.

While I had hoped that your company would stand by its promises of "Unconditional Satisfaction Guarantee" you have chosen not to uphold that promise. I would certainly hope you would reconsider either the promises you make or the effort you put into upholding those "promises"!

Hey guys
I have a jersey on order, moved house while my jersey was being processed. I sent a instagram message to the NFL Store advising this, within 24hrs, I had a pleasant response from Casey, from the NFL store. Casey helped me to have the address changed and sent a confirmation email of the change of address Casey's service, was great and happy to post a review of my experience

Dear Fanatics Authentic Team,

I am writing to express my gratitude for your outstanding customer service, particularly for Ruth. As a loyal customer who frequently purchases NBA player-signed merchandise from your website, I encountered some issues regarding a Hologram Replacement. Given that I did not make the purchase directly through Fanatics Authentic, I was concerned that my issue might not be resolved.

Fortunately, Ruth provided me with exceptional assistance. She demonstrated immense patience and eagerness to help me navigate through the problem. Despite the need for additional information to complete the replacement hologram process, she responded kindly and professionally, guiding me every step of the way. I truly appreciate her dedication.

Additionally, I faced challenges when I encountered issues with memorabilia purchased from Pxnini. Attempts to contact them via Twitter, Facebook, and Email went unanswered, leading me to resort to an IDD Call, costing me over $150 in phone charges.

Therefore, for international buyers, Fanatics Authentic stands out as the most reliable company. Ruth embodies the excellent customer service ethos of your company, being a dependable and helpful representative.

I am immensely thankful to Ruth and the entire Fanatics Authentic team for their efforts in resolving my concerns. I look forward to continuing my support for your products and services in the future!

Sincerely,
Wai

Ordered five (5) shirts for my son. I requested that the order be shipped to the FedEx office located at the university he attends and noted my son's university's student ID number on the order. Order and payment was confirmed from Fanatics via email.

I told my kid the order (his birthday gift) was placed
And that he should receive the order soon. The next morning I wanted to confirm the shipping address as the confirmation Fanatics sent to me via email did not have his student ID # on it. After being placed on hold I was directed to Fanatics "fraud" department and was told that Fanatics unilaterally cancelled my order. The Fanatics representative indicated that based on their experience a lot of fraud occurs when shipping merchandise to universities.

Here is my issue. If Fanatics will not ship to a certain address, their electronic purchase interface should NOT let the order be placed. Additionally, if Fanatics does let the order through, like they did with me, Fanatics should have confirmed the cancellation to me via email. I should not have to find this out by calling customer service regarding my order.

Essentially, Fanatics should not have accepted my order, nor billed my credit card, and should let customers know when it unilaterally cancels its customers orders.

We're headed to the world series and had ordered a Nationals sweatshirt. It came on time but was the wrong product. I got on FB and messaged Fanatics. THEY WERE INCREDIBLY HELPFUL and solved my problem immediately. LaToya went above and beyond to figure out how to get the right sweatshirt to me before game time! Any company can make a mistake, but when CUSTOMER SERVICE IS THIS GOOD, it completely changes
Everything. Thanks, Fanatics and LaToya!

I placed an order Tuesday October 11, paid for two day delivery. Order #20-**************. These were birthday presents that never came, it would have been nice to know that I would not get these in time for whatever reason. I would not have had to give my family members a card with a picture of their present. I would have place my order for Christmas, instead I was embarrassed. No e-mail was sent saying we're sorry, but you order can not be sent at this time. Honestly, I'm not trying to be a $#*!, but that is really poor customer service. How does a huge company that ships their products as a business, not ship them? I tried emailing, all I got was an auto response, which is unacceptable. Whoever the supervisor for shipping is should not hold his/her position. All I can say is I've been a customer since 2010, and spent hundreds of dollars and referred your site to many, many people. I will definitely inform them of my experience which is totally unacceptable and end my business relationship.
Robin Galbreath

Well! I'm going to keep it short. I've called customer service numerous times with regards to the Personalized T shirt for my grandsons birthday. I was given incorrect shipping information and it never arrived on time. Which i had to purchase another shirt that you guys shipped overnight. FINE! So! It finally arrived yesterday a week after the fact. And i was still excited for him to get it. I opened it and the T shirt is deformed. It's supposed to be a youth small. It's wide enough to fit me and i wear a small woman. Also very short from length. So, when i called to day and with it i am hoping the last time i have to call your customer service. I s/w a sales rep and she was very nice. But once i was informed i have to wait 5 days for someone in that department to call me. I asked to speak with a supervisor and transferred to Millie. I must say she was short and rude and said that's how it is and said " and that's if i can return be returned. At that point i took a deep breath and said " this will be returned and made good of or refunded if not! And told her to have a nice day. Sadly to say this might be my last order with you guys. Will see how this all turns out. I read other reviews and i see i am not the only one who feels this way. Regards Amy Gomez