Fanatics

The worst experience i purchased a jersey on wed 9-7-16 paid $24.00 next day air shipment I tracked package and call customer service they said that's next day air service and there's nothing they can do they charged me that fee for regular ground shipment. Reg free shipment says delivery by Tuesday so why for 24.00 i get it on Monday no time commit keep in mind I'm a ups driver so i know about service. Its a shame on how they take people hard earn money. Now i have to wait till they get the item to give me a refund but took 20 seconds to withdraw the money out of my account. I called customer servive 3 times they keep you on hold for over 17 minutes and when they finally pick up its no resolution

Today is sep 18 i haven't received no credit back to my credit card and i cancelled the order and no funds received I'm about to call better business bureau and call my financial institution to do a charge back you guys are criminals> Today is September 26 I haven't revived shipment nor have I received my credit back to my account

I've ordered several items from your site in the past with no problems, and am incredibly disappointed this time. I ordered a Cleveland Indians t-shirt for myself, in hopes of having it for the ALDS. The order was placed on 9-15-17 (order # 21-**************) and it said my item would ship by 9-29-17. I checked the status of my order today, wondering why it's taking so long, and my order status just says Refunded. If you can't fulfill my order, don't list the item as available on your site. And maybe GIVE ME A LITTLE NOTIFICATION about my order being cancelled so I can order it from someone else more reliable.

I placed an order on 9/19/17 for a anniversary gift to give to my husband on 9/30/17. You would have thought I ordered in plenty of time. When I checked the tracking all it stated was the label was created? I chatted online with "Louise" on 9/26/17 to check the status and was assured even though the shipping information had not been updated, I would receive the item by close of business on 9/28/17. So this morning, 9/29/17, I chatted online with "Devin" because I still had not received the item. This person proceeds to tell me it is a lost package. They will either refund my money or send another one. REALLY - Guess what, it will not be here by my anniversary date of 9/30/17. They will ship it 2 day shipping with no additional cost. Thanks so much - for nothing!
I personally think they should send me the item and refund my money for their screw up! "Devin" said they could only refund my money or send me another one - not both!
I will not be ordering any more items from fanatics or anything affiliated with fanatics ever again and I wanted to make everyone was aware of my experience.
TERRIBLE customer service.
I generally do not complain but this order was for a special occasion.

I wanted to let you know of the excellent customer service Cristin provided me in resolving an issue I had with a damaged product. Cristin was very personable and immediately concerned with helping with my situation when we initially spoke on the phone. She validated my concerns and assured me she would help me through the process from beginning to end. After our phone call, she made immediate email contact as she said she would with next steps. She remained in constant contact while a replacement product was processed and then helped to close the issue with a new replacement product delivered.

Here is where I feel like Cristin's customer service truly stood out. All of this happened during the height of Christmas orders/deliveries and I have no doubt it was a crazy period of time for her. However, she treated my situation as if it was the only one that mattered to her in that time. She had great intentionality to make sure that I felt important.

I appreciate all Cristin did and whomever is reading this should be proud to have her working for Fanatics.

Thank you.

My friend got into med school, so I wanted to ship him a sweatshirt from that university. So I purchased it. I have shoprunner so I should be getting the item in 2 days. A week passes. The item still hasn't shipped. I contact customer service. "Oh, sorry for the inconvenience, we will ship it tomorrow, problem with the processing. A bug." Another week passes. Still no shipment. I contact them again, get the same answer. I repeat this ad nauseum for a month, until eventually, they cancel the order. Despite the fact that I don't want to use Fanatics ever again, I have fan cash, which makes another order so cheap I can't resist another try, so I order a second item in the hopes that it will be sent this time. That was on Monday. It still hasn't sent. So the process begins again. I get the privilege of contacting them nonstop for the next month all over again.

I've used fanatics in the past and been pleased, I don't know what happened to them. How a retailer who's business is to ship me clothing survives when it's systems are so buggy that they never actually ship the clothing is beyond me. They literally can't perform the most basic and important of functions to their business.

Save your time. Shop literally anywhere else. It's worth it.

I have had a disappointing user experience. The NBA store is horrible to search and navigate. It is not easy to filter and search for items and expect to see what you are looking for. The left side filters are not user friendly and are not complete. Also pricing may be different on the Fanatics NBA site and the individual team fan sites.
But that is not my biggest issue.

I received a special offer to save 20%/25% off $25/$50. The email does not give any details on any restrictions and neither does the NBA store. I spent a lot of time (largely because the site, searches and filters SUCK so BAD) to find exactly what I was looking for. After finally being ready to complete my purchase I go to the shopping cart and use the UPICK promo code only to find out that I cannot use it.
So I contact support.

I get an email back thanking me for visiting the NFL Shop (never been to it), and starts telling me how the site will tell me if the promo works when I put items in my shopping cart. Someone clueless and not helpful.

Instead of trying to convince me to be a customer, further re-enforces my bad experience and makes sure me, or anyone I know stays away from this crappy site.

I placed on order, which they said was shipped with Lasership, which were Christmas presents. They said the delivered it and left it outside an apartment complex door. NEVER RECEIVED! When I spoke with fanatics, they said they have no control, and now I'm out over $100! They have not heard the last of me. They said they would reship, but now some of my items were out of stock! THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED,! THEY ARE LIARS AND THIEVES!

If I could give them zero stars I would. I will NEVER buy from this company again. Upon their mistake I never received my order, no emails, no phone contact to explain and when I called customer service to get my credit I got the run around and they clearly would not credit my account. They explained I had to wait for another week until they would receive the order back to their warehouse and then I am to make another call and then receive a credit. It is nothing short of a run around and you can ask all you want to speak to a supervisor and that never happens, you just get excuses. Terrible customer service, SHOP SOMEWHERE ELSE!

I placed an order on Black Friday... it is 12/12/2018 and I still do not have it! Problem is I had no choice or input in the shipping, I qualified for free shipping! Yay!... it has been a nightmare! I realize that Fanatics.com has little to do with the package once it leaves their wharehouse, however, they did contract with FedEx to get reduced pricing by subcontracting with the USPS. So your package gets to your city via FedEx and then they transfer it to the USPS to deliver to your given address, which for some reason adds 2-3 or 10 days. My order for some reason got auto returned. No joke. I never saw it, touched it or had it in my possession and it is being returned to sender as of my last update. After all my time talking, holding, submitting claims, and even trying to go into a local post office I have decided to ask for a refund. I get, " we are so sorry... of course. Blah." then I get an email I forming me it will be another roughly 20 plus or minus days for me to get my money back for processing. This is ridiculous! I should have saved myself and just gone to an NFL shop and gotten a jersey there... seriously don't risk it!

I ordered a pair of Blue Carolina Panther Sweatpants on December 7th. They were shipped to me, but came in Black instead of Blue. I returned them with the label they sent me, and they proceeded to ship out a new pair. The 2nd pair arrived, and again they were Black. Again I returned them, and they shipped out a 3rd pair - and again they came black. 3 times they sent the wrong color. When I contacted them this time, they sent me another return label. They now say that they cannot ship my order, and would have to give me a refund - not because they didn't have the item, because they and messed up the order 3 times. This was a Christmas Present, and the money won't be refunded for 2-7 Business Days after they receive the returned item. Now I don't have a Christmas Present, nor the money to replace it - and they are the ones that messed up the order. Absolutely incredible!

What a joke. I am so sorry that I ever gave them my money. I was incredibly excited to find the shirt my son wanted on this site several weeks ago. Nowhere did I see that the item would not ship until the 17th until the confirmation email. IF it was shown before the order, it needed to be more prominent. I waited until today to see if it had shipped- it is for a child who stills believes in Santa- if it ships today, it should still arrive in time. However, the website lists it as "New". I waited for the chat help for over 20 minutes (watching the little clock listing the wait time go up and down- whenever it would get down to 2 minutes, it would jump back up to 9 minutes). When the customer service rep got on the chat line, all she could repeat was that my order was scheduled to be shipped today and they still have time to ship it today but if it does not ship today, I will receive an email... SERIOUSLY? Someone, somewhere knows whether or not my order is actually going to ship today. In fact, I am pretty sure they would have known that before today. I have ordered items from other sites THIS WEEK and have already received them- under regular shipping. I only ordered from this site due to it being a Google trusted site and they are usually very strict on who they recommend... apparently not this time. I can understand that this is a busy time of year and that orders might be delayed, but a good company would let you know that much sooner. I just want to know whether or not my item is going to ship and whether or not I can expect it before Christmas. It really is not too much to ask...

Do not buy from fanatics. They are almost impossible to reach and they won't give refunds! Will never buy here again!
I really wanted to give zero stars!