Fanatics

Ordered an NFL Jersey through the Fanatics Intl site - little did I know this is considered completely seperate from 'Fanatics' I ordered the jersey based on the listed 'Jersey Assurance policy' but was then told this does not apply to the international store. Never mind I thought I would take advantage oft he regular 30 day return policy

I rang up 10 days after lodging my return to be told that it had been sent back to me due to there being 'no tags' despite me knowing the tags were in the delivery. Clearly someone had not looked correctly. No email was sent prior to this

I was then also told that they would not accept a return because the player had changed team - I implore someone from fanatics to show me the terms and conditions on their website where it says this is an issue. I have read through and this is not listed anywhere.

I followed every step and put up with being told to contact different numbers - I believe they have acted unconscionably and will be following up until I am remedied

DUE TO THE 3 DEFECTIVE ALL STAR GAME SHIRTS THAT I RECEIVED, THEY OFFERED ME ANOTHER SHIRT WITH NO NAME ON THE BACK (SINCE THEY DON'T KNOW HOW TO SPELL). THE SHIRT WAS SUPPOSED TO BE DELIVERED TO MY SON. THE AGENT EVEN READ BACK THE SHIPPING ADDRESS TO ME OVER THE PHONE TO CONFIRM. TODAY THE SHIRT ARRIVED AT MY ADDRESS WHICH IS 3000 MILES AWAY FROM WHERE IT WAS SUPPOSED TO BE SHIPPED. I HAVE ZERO CONFIDENCE IN ANYONE WORKING FOR THIS COMPANY - THEY JUST CAN'T GET ANYTHING RIGHT. NEVER EVER AGAIN. I LOST OVER $14 IN A "FANCASH" REWARD THAT I USED FOR THE FIRST 3 SHIRTS THAT ARRIVED WITH A MISPELLED NAME ON THE BACK. THE AGENT OVER THE PHONE PROMISED I WOULD GET THAT BACK - TWO WEEKS HAVE PASSED AND NEVER RECEIVED THE FANCASH BACK. TOTAL INCOMPETENCE.

Fanatics always seems to have a variety of Philly Sports attire. I buy very often from this site. I highly recommend.

Fanatics has the best selection of sports apparel. I always look to them for anything I want to wear to support m teams, get it at a fair price and get it quick.

So, on October 13th I PREORDERED a limited Manchester United jersey for my son for his birthday. It was to be released and shipped on October 31st. I emailed them a few days ago to try to get a tracking number. They told me that there wasn't a tracking number yet, because the item had sold out and they were waiting for more. Apparently they don't understand what a PREORDER means. It felt like the Seinfeld episode about the rental car reservation. " You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." anyway... terrible customer service.

They have amazing products for the biggest fan in nfl, nba, college sports, and all sports you love. True fan friendly site with the best products so you can showcase your favorite teams!

I paid a total of 79.98 for a bucks jacket, and I had to return it on 1/6/18. Omg first of all I find out I have to pay for my own shipping to get it back to them in California which was priced at $24.96. Ridiculous! I never heard of a place that doesn't give you a return shipping label. My merchandise got there on 1/12/18 and was received by someone name Oscar according to my UPS tracking. I had to contact them on 1/24/18 to find out what was going on with my return and refund. Comes to find out the next day 1/25/18 there must have been some kind of mistake and that my refund will be issued in 2-7 business days for the amount of 74.99. Okay sooooo I waited all this time for a damn return to go through and you people would have probably never contacted me regarding my order and on top of that I pay all this money to return the damn jacket and now you're not going to refund my whole amount of 79.98? I will never order from here again! I've never seen a business handle things the way they did.

I was awarded bonus bets but did not receive them. Had to contact support everyday to redeem them. Also, I referred 2 friends and none of us receive the 50 dollar bonus bets. This app is horrible!

Ordered two ND shirts and the quality in which one arrived was disgraceful. When I opened the sealed plastic bag I noticed a dirty label on the shirt. When I peeled it off there was a hole in the shirt which had a circle of the lettering plastic over the hole. I wanted to provide pictures to them and trash it and all they kept saying is I needed to return it to avoid a double charge. So I was inconvenienced with the phone call and having to repack this crap and drop at post office... and it was an Under Armour shirt (so much for that being quality). I AM DONE WITH THIS COMPANY... WOULD NOT RECOMMEND THEM FOR ANY ORDERS. POOR QUALITY AND THEIR CUSTOMER SERVICE JUST REPEATS THEMSELVES WITH NO RESPECT OR UNDERSTANDING OF WHAT YOU ARE SAYING. Notre Dame needs a new more quality vendor for their logo merchandise.

No matter what I purchase from Fanatics I never have a problem. Everything arrives on time & in perfect condition.

I ordered a Trevor Lawerence Jersey and was told I would get within a day which it was a weekend so it was excepted on Tuesday. When Tuesday came I never received the jersey but when I called first I was told I had to wait 3 days then I called back and got someone else that told they would send it out but I wanted the jersey for the game that was on Saturday and was told it was gonna take 2 weeks so I lost the one day because I didn't receive the jersey on the scheduled day.Yes I got a refund but I didn't want the refund I wanted the jersey. I am very disappointed.

I paid for two day shipping. Lasership shipped 27 hours after i orderred to arrive 3 days after it was shipped. Fanatics blames Lasership and Lasership blames Fanatics. My bottomline is i made a contract with Fanatics and they were not clear that the two days starts when they ship. I ordered on my iphone and this was not explained. The onsie was was significant because the college that his mother got her masters plays the college that his grandpa graduated! WILL NEVER PURCHASE from them again.

I am outraged with fanatics right now. I ordered two Flyers mugs and they arrived twice - both broken so on my second complaint I chatted with "Cindy" and she guaranteed to next business day the mugs with extra packaging. This was December 17 & remarkably on December 18 fanatics charged me $24.95 to reship the broken mugs! They sent broken mugs twice and then have the audacity to charge me to next business day the mugs? Outrageous! And when the mugs finally do arrive they are, yet again BROKEN! I get again complain and they still haven't given me my money back for the mugs and now they say they never charged me the $24.95 even though I have provided proof to them from my statement! They have basically called me a liar for the past two days and refuse to give me my money back! How difficult is it to give me $24.95 back that I was charged by fanatics because of their mistake in packaging mugs because they arrive broken every time! Unreal! And they call me a liar for asking for the money back? Horrible customer service!

I ordered 2 items for my husband. The first item, a watch, arrived safely. The second item, a Cleveland Browns brown robe, arrived in White. I called, and since it was their fault they sent a return label and said they would waive the return shipping, and they would send a new robe. 2 days later I found the return label for the WATCH in my inbox. Still nothing for the robe. I called again. She informed me that no, they had no intention of sending the right one i had to order it (pricing is different now of course and time is running out.) and that she did not care if they kept me as a customer. She did at least send the right return label. I ordered the new robe, and it arrived in... WHITE. Again. Disgusted, I called again, was sent a new return label. By this time I didn't even want their watch so I used the watch label as well and returned both items. Once I got all the refunds, they didn't even refund all my money. As far as I'm concerned they really don't care if they have my business, I will sell my gift cards to someone who wants them.