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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,948 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Was told my military son would receive my present in plenty of time for Xmas. I checked fed ex and it isn't arriving until January 27th. I've now been on hold for close to an hour off and on and they will not cancel the order until it's sent back to them which it will be as he will be home for a few weeks then. He gets nothing for Christmas. I will never order from this company again.
Customer service is really terrible with giving information, and don't tell you exactly how returns work. My first item I received was damaged, so I had to send it back. The replacement was missing it's certificate of authenticity. So I have to send it back. Fanatics thinks I have infinite amounts of time to spend being repeatedly put on hold by customer service, and plenty of time to package and repackage items to go back. Nor do they seem to care about continually sending something that's got an issue, but are "willing to compensate shipping" - how nice seeing as it's their fault. Followed with an insincere apology, and no e-mail to corporate to pass along the issue to try and help them improve. They've successfully lost a customer, be careful ordering from them.
Update: The reply I got from Fanatics on here was totally bogus - suspect they were trying to save face. 6 days after the supposed certificate was to show up - nothing. Nor has the original replacement they said they would send since before I left this review. And? How can they send a certificate when they don't know the edition number I received? Worst company EVER.
Hello Katie. Thanks for your feedback. We are very sorry that you are having issues with the item you ordered. We are sending you a new Certificate for your item, so there is no need to return the item to us for a replacement. We shipped the Certificate today and you should receive it tomorrow, December 16th. Sincerely, Karmen
Their shipping was slow and error ridden. Trying to get a correct order turned into 6 weeks of work on my part, contacting them and repeating my request (3 times) and waiting for my order to be reshipped. They never initiated any steps to solve the problem, then I believe they "made up" a story to cover their mistakes. I still haven't received my refund.
Hello Kim,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced regarding your most recent order with us.
Upon review of the order, we do show a full refund was processed back to your original form of payment and will post back to your account within the next 2-10 business days.
We understand how frustrating this must be and apologize that we let you down with this order. We would love the opportunity to make this up to you.
At this time we do show you have a total Fan Cash credit of $30.00 that can be used at any time towards a future purchase with us. We would love to also waive and expedite your shipping on your next order with us as well.
If you have any other questions or concerns please reach out to us directly for further assistance.
Sincerely,
Lauren E
Senior Fan Advocate
BUYER BEWARE. Ordered a Cleveland shirt - received a Raiders sweatshirt. I was told to send back the incorrect item, the correct item would be overnighted ( it was for Christmas).
I received an email that it was out of stock and they would refund the $23.99 for the shirt. I paid for shipping and tax - I got an email that said I received the item.
GOOD LUCK GETTING ANYTHING ESPECIALLY YOUR MONEY BACK!
Hello Terry,
Thank you for your feedback. We sincerely apologize that you received the wrong item and then the item went out of stock before we were able to send out a replacement.
At this time we have processed a full refund for the order back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
In addition, you also have a $20.00 Fan Cash credit on your account for the inconvenience that can be used towards a future purchase with us at any time.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
We ordered a Le'Veon Bell Steelers jersey on Monday Dec. 7th which said IN STOCK ( I still have the email that shows that). It also said it would ship within 2 days. Well, it's been 7 days and still nothing. There are many online businesses that sell this jersey but we bought it from Fanatics because they had it available and said it would ship in 2 days. This is FALSE ADVERTISING. They bait you into buying from them and then not delivering on THEIR claims.
Hello Derek,
Thank you for your feedback. We sincerely apologize for the delay surrounding the shipment of your order.
Upon review of the order, we do show the order left our facility today via FedEx tracking number 559571071111489. Please be advised it can take between 24-48 hours for FedEx to update the tracking information.
We realize how frustrating this is and understand that we dropped the ball with this order. In an effort to make this up to you we have processed a 10% refund along with a refund of the shipping that was paid back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a Seattle Seahawks hat for my husband for Christmas and it still is saying PENDING on when it's going to be delivered let me remind you that i need it before Christmas and nothing is updating! I am sooo dissatisfied it's been days now! TERRIBLE
COMPANY!
Hello Briana,
Thank you for your feedback. We apologize that FedEx has not yet updated with an expected delivery date.
Upon review of the order, we do show the item just shipped today, December 14,2015. We ask that you please allow 24-48 hours for FedEx to update the tracking information.
With the shipping method in place, your order should be delivered to you no later than December 23,2015.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered NHL jersey and paid $79.99 only to receive it with a price tag of $40!. Would love to know what the extra 38.99 was for!
Hello Deborah,
Thank you for your feedback. We sincerely apologize that you received your item with a price tag still attached that displayed a lower price than what had been paid.
We realize how frustrating this must be and would love the opportunity to make this up to you.
For the inconvenience, we have gone ahead and refunded $39.99 back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I order a USC tshirt last week. I ordered from this site because it said it would take 1-2 business days and that time has already passed and I need the shirt by Tuesday. Hopefully it comes in time.
Hello Lauren,
Thank you for your feedback. We sincerely apologize that your order has not yet shipped.
Upon review of the order, it appears the item was found to be out of stock and was canceled and refunded today. Please allow 2-10 business days for this money to reflect back in your bank account.
We understand how frustrating this must be and sincerely apologize for any inconvenience this may cause you.
In an effort to make this right, we have issued a Fan Cash credit to your account that can be used at any time towards a future purchase with us. We have sent a separate message to you with the login information.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a jacket and hat for my grandson's birthday. I paid extra to get 3 business days shipping- when the package did not arrive on the expected date I went back to find that the package left FANATICS 3 full days after my order- so adding 3 days shipping to that made the package late. No one told me that it would ship 3 days after getting the order or I would have overnighted it. This is poor sales staff training on their part.
Hello Alfred,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced regarding the shipment and delivery of your most recent order with us.
At this time we have processed a refund of $9.99 that was paid for shipping back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account. In addition, we have also issued a $15.00 Fan Cash credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can assist you with.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered an item on 12/9 as a Christmas present for my wife. On 12/10 they marked the order shipped. Well, 2 days later and they still haven't actually shipped the item; they simply created the label. Unfortunately, I'm leaving next week to spend the holidays overseas and it is highly unlikely it will arrive in time, since it will ultimately get shipped via Fed Ex Smart Post, which is literally the absolute slowest way to ship an item.
Hello Josh,
Thank you for your feedback. Upon review of the order, we can confirm the item did leave our facility on December 10,2015. Please be advised that due to the weekend, the tracking will likely not update until Monday, December 14,2015.
We also show you did select our free, ground shipping which does state on the website is 3-7 business days for delivery. With this, your order should arrive to you no later than December 21,2015.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I placed an order on Saturday and received a email with my Fedex tracking number and it has said "label created" for the last 4-5 days and with the reviews I am seeing I see im not the only one with this problem. I should of waited and just got my item from the store smh. Need my item asap and nobody answers emails nor do they enter the chat assistance.
Hello Roshaan,
Thank you for your feedback. We apologize that the tracking on your order has not yet updated.
We would be more than happy to look into this for you to determine what is going on with the package.
Please contact us with either your order number, email address, or billing address so we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
Please advise- I have received no feedback outside of charging my card.
Hello Chris,
Thank you for your feedback. We apologize you have not yet received your order.
Unfortunately the order number you provided is not consistent with our order number format. We believe you may have placed your order with another company.
Please contact us with your email address, billing address, or first and last name so we may search our system for the order.
Sincerely,
Lauren E
Senior Fan Advocate
Supposed to have given it 3 stars, since it was decent, not too good nor bad. But I believe the overwhelmingly negative reviews here are all unlucky customers. Or maybe it's just that I live two states across this business.
Hello Jin-Wen,
Thank you so much for your feedback. We love hearing from our customers and are happy to know you received your order with no issues!
We appreciate you taking the time to let us know about your positive experience!
Please let us know if there is anything we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
This was the original post on 12/11 - followed by an update today when I finally received my shirt:
I ordered a sweatshirt on 11/20/15 with a "guarantee" that the shirt would ship in two business days. That statement was also printed on the receipt they sent me on the 20th. I needed the shirt by my daughter's birthday on 12/5 and thought I had given plenty of time for it to arrive in time. Five business days later I looked online and the order had not yet shipped. The customer service rep said it would ship in "two days". I pointed out that it was supposed to have shipped within 2 days of the date I ordered. She apologized for the "misunderstanding". I told her it was not a "misunderstanding", but a failure of the company to honor a commitment. The order shipped on 12/6... 16 days after the order date! Today is 12/11/15 and, according to the order tracking site, the package will not arrive until 12/16/15. There is no excuse for this slow of service. Do yourself a favor and don't even try to order off this site!
UPDATE ON 12/21/15
This order was placed on 11/20/15 and I JUST received the sweatshirt today - one month after placing the order. When I first reviewed the company's exceptionally poor service, they responded by refunding me 30% of the order. Judging from all of the negative reviews on this site, it's clear that this company is not equipped to respond to the volume of orders they have been receiving. Perhaps they do better at other times of the year, but I would strongly recommend you avoid ordering from Fanatics if you need an item in a reasonable amount of time.
Hello Terri,
Thank you for your feedback. We sincerely apologize for the delay with the shipment of your order.
We understand how frustrating and inconvenient this has been and would love the opportunity to make this up to you.
At this time we have processed a 30% refund back to your original form of payment for the delay. Please allow 2-10 business days for this money to reflect back in your bank account. In addition, we have also waived the cost of the return label fee in case you no longer want the item and would like to send it back for a full refund at no cost to yourself.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a jersey 11/29/15. I was charged an additional $15.00 for shipping and $1.50 for insurance. As of 12/11/15 i have not received my order. I have emailed customer service 4 times now and received no response. I will now contact my credit card provider as the payment was taken out 11/29/15.
Hello Carl,
Thank you for your feedback! We apologize that you have not yet received your order.
We would be more than happy to assist, however, the order number provided is not consistent with our order number format. We also do not charge insurance for any order. At this time we believe it is possible you have ordered from a different company.
Please contact us with your email address, billing address, and first and last name so we may search our database for a potential order for you.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered a mens black and gold lakers jersey and AFTER the money was taken out of my account i was told they were out of stock... It should have stated that on the page saying it was NOT available! My order was for $119, but then they took about $130.13 out of my account and made my account go negative! Ive emailed them twice this morning and still have not heard back! I will make sure i dont ever order from here again! I just want the money put back into my account and i dont want to purchase the item anymore! Too much of a hassel for me
Hello Phoebe,
Thank you so much for your feedback. We sincerely apologize that your order was found to be out of stock and canceled.
We would be happy to look into this for you. Please contact us with either your order number, email address or first and last name so we may better assist.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a Philadelphia Phillies Full Count Tri-Fold Wallet on 1st December, my credit card was charged and I received an order confirmation and since then nothing. I haven't received any notification that my order has been shipped. The item was supposed to be shipped by one business day and to Australia it takes 4-10 business days so should be arriving next week but I don't even know if it has been sent. I tried to track my order as I purchased the item as a guest but the order number in the confirmation email I was sent didn't work because I don't have a zip code being in Australia. I then sent an email through the customer help section a few days ago and once again have received no word. I feel like I've been cheated, my boyfriend leaves next week for the holidays and I don't even have time now to order him something else for Christmas. So very disappointed! If not resolved soon I will be making a complaint through the credit card company.
Hello Emily,
Thank you for your feedback. We sincerely apologize that you never received a confirmation email regarding the shipment of your order.
Upon review of the order, we can confirm the item left our facility on December 1,2015 via Landmark Global tracking number PS0004270000767169.
Please be advised it is normal for International tracking to not update as frequently as Domestic, however, this item should arrive to you no later than December 15,2015.
In the event that the item is not delivered, we'd be more than happy to process either a refund or replacement.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
My package was suppose to originally arrive on Tuesday, and at the end od the day they changed it to today by the end of the day. Only problem is the postman already came, and NO package. I called Fedex and they told me to call my local post office, I just called and they don't have package. So yeah, I won't be ordereing from this company again. I have packages coming from everywhere and they all arrive as the tracking states.
Hello Kimberly,
Thank you for your feedback. We apologize that the tracking information had not yet updated.
Upon review of the order, we can confirm that FedEx has now updated and your expected delivery date is December 15,2015.
We appreciate your patience and please let us know if there is anything else we can assist you with!
Sincerely,
Lauren E
Senior Fan Advocate
Ordered an autographed mini helmet and display case on Saturday and received them both on Thursday!
Hello Victoria,
Thank you for your feedback! We love hearing from our customers and are so happy to know you received your order in such a timely manner!
Thank you for letting us know about your positive experience!
Sincerely,
Lauren E
Senior Fan Advocate
This place is a total cluster F@#!
They e-mail and e-mail so finally place an order and totally regret it. What a bunch of BS.
Hello Brian. Thank you for your feedback! We are very sorry that your original order was lost. We have issued a replacement for the lost package, along with a refund for an out of stock item. We have also given you Fan Cash for the inconvenience. Please let us know if there is anything else we can do for you. Sincerely, Karmen
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie. Thanks for your feedback. I have spoken with you and have done all I can to get your package delivered to your son before the holiday is over, but was unable to. Please take advantage of the offers I have given you to use on a future order. I look forward to hearing from you. Sincerely, Karmen