FanaticsReviews 3,947

I bought a box of Topps museum collection as a Christmas present for myself. It arrived on December 21,2023 damaged. So I contacted customer service and they sent me another box and I was to return the damaged box to them. This was sent out on 12/29/3023. When this box arrived, it was also damaged.

So I contacted customer service yet again and they sent me two separate shipping labels and apologized for the inconvenience and within 10 business days a refund would be processed to the original form of payment. The packages arrived in Florida just after 10am on 01/10.

Today is day 10 and I am still waiting on an e-gift card of $427.98 (e-gift cards from previous returns were used to purchase the box).

I'm about to contact the better business bureau. I've returned stuff to fanatics before and have received e-gift cards less than 24 hours after the box was dropped off at the post office. I have missed out on several promotions during this time frame that I could've used my e-gift card on.

I'm beginning to regret my decision now about doing any sort of business with fanatics after this. It really has left a sour taste in my mouth and being in management myself, if I ever treated my customers or employees like this, I'd be fired a long time ago.

I built up a large amount of Fancash but could never cash it in. I tried to learn how to do it on line but was never succesful. I ended up having to send in a letter to the customer service. The respnse was quickly resonded by an email and I was able to use my Fancash before it expired.

Had an issue with half the order not shipping, customer service took care of it. The phone was more helpful than the chat but both were useful.

Well most of the deliveries but I just returned a item an haven't heard anything back yet and the product was not the team that I ordered or even the sports that I wanted.

Being first time exchanging items, wasn't clear and needed to contact customer service.
Site doesn't have exchange policy, but instead return and do another order.
This led to me not being able to receive same item I had to return and then the cost was higher as well.

I had ordered a U of M Snowman cookie jar. It was broken when it arrived. I went into the website and found out how to return it also getting a shipping label. Pretty easy.

Merchandise is always well packaged so it won't be broken when you receive it

Purchased some team pajamas for the wife. Items were better than I thought, she loves them. Easy purchase, fast delivery. Great place to shop.

My clothing came in a timely manner I was able to give as Christmas presents

My experience was very good with Fanatics. I like how they give u an option to pay with Zip which allows me to pay on my purchases every 2 weeks. Cause there is no way I would be able to pay it all at one time.

Always ships and arrives on time, with correct order!

Always great service and fast shipping, never had a bad experience with Fanatics

I ordered Michigan National Championship Merchandise on 1/9/2024 and have only received 1 of the 5 items I ordered. Some have been moved to February for delivery. A disclaimer when ordering would have been helpful. I would have gone local to get items if I knew it was going to take this long.

The small sweatshirt was too small and had to go up a size. Customer service walked me through exchange and the process was so easy.

When there's a sale most of the time items that I want they don't have the sizes or colors that I'm looking for.

Every order was delivered on time. It was easy to order online and sales were an added plus.

Very thoughtful and helpful customer service contact