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Gearbest
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Gearbest

gearbest.com
Spain
1 review
0 helpful votes
Follow balasa m.
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As i can see there are some people unhappy with gearbest services. Untill now i order more than 20 times. Im happy with it. Very cheap products. But also i am doing dropshipping from this site. So far no complain.

Date of experience: March 3, 2015
Brazil
1 review
1 helpful vote
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Complete shopping experience
May 17, 2018

I highly recommend gearbest mostly because they dispatch my orders fast and the customer support always answers in less than 24 hours in work days (Its one shop, much better than a marketplace with various vendors). The app is well made and makes shopping easier.

Date of experience: May 17, 2018
Thailand
5 reviews
7 helpful votes
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Just got another request for information about my experience so here is a global comment. I got my goods in the end but only after starting a process against them through paypal. AFTER hours of writing and waiting on hold for their chat line to respond. I have figured out that if they do an honest business with some and cheat many others they can keep some positive reviews rolling in and their profits high from the cheating side of things. Also, how many cheated customers suffer in silence. Site jabber may be only reporting the tip of the iceberg. Never again for me. Thank you Site Jabber, you were a big help.

Date of experience: October 26, 2015
Lily L. Gearbest Rep
over a year old

Dear burton,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.

We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.

For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.

It is for your own good. If you cannot offer the identity, we are not supposed to send your order.

Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

Puerto Rico
1 review
0 helpful votes
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Love it!
April 27, 2015

I really like this site. They have an excellent support service. Fast and free shipping around the world. When you're tracking you can actually see a picture of your item, ready to ship. That makes me feel more confident that my package is being sent. If you are a fan of today technologies or just enjoy fun stuffs and cool gadgets, then Gearbest is your site.

Date of experience: April 27, 2015
RU
1 review
0 helpful votes
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Hi all. I have great shopping experience in online shops. Liked it GearBest, because this store has the goods I need, always tracked parcels, as well as wonderful support staff who are always quick to help and advise you!

Date of experience: July 15, 2017
New Jersey
1 review
7 helpful votes
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Our order was to be delivered within 7 business days, 6 weeks later & we're still waiting. They have no legit phone number for communications, only email ticket system. They continue to stall. Don't waste your time & money!

Date of experience: November 3, 2015
Lily L. Gearbest Rep
over a year old

Dear Jamie,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

Could you please tell us your order number so that we can offer a better solution here?

You are a valued customer, and we are committed to providing you with the best service possible.

Gearbest.com

Netherlands
1 review
0 helpful votes
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Excellent shop
November 4, 2015

I ordered this product more than once. Problems never was. The shop itself is huge! You can find a lot of things for every taste at very good prices. Just want to note the large number of quality brands that can be found on Amazon. But here they are usually cheaper. With delivery also do not have problems. Not longer than in other Chinese stores. In general, I'm satisfied with everything. I will buy more here

Date of experience: November 4, 2015
Portugal
1 review
1 helpful vote
Follow Guilherme M.
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I have been shopping in GearBest since last July. After my first successful order I made 9 more and counting! My actual mobile phone (Meizu m3 note 178 order) was bought from GB. I 've never had a problem in any orders! The nearest was a little delay caused by a stock problem but I got all the information from Support Centre and if I wanted they could have sent the money back or instantly order the phone on another color! But I ended up waiting for what I first ordered! I always wait less than a month for an order... 22 days or so! Which is great comparing to other online shops! The flash sales, discounts, delivery time and well conditioned boxes and the quality of all the products I order make GB my favourite online store!

Date of experience: March 21, 2017
California
1 review
0 helpful votes
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Amazing!
May 3, 2015

It was my first time making any purchases at GearBest.com. I must say, stumbling across this site was the best thing ever! They have so many different cool items at great prices! What's best about their services is that they include free shipping at no additional cost without minimal purchase.

Date of experience: May 3, 2015
Hungary
1 review
0 helpful votes
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Amazing online store
August 6, 2019

Gearbest is one of my favorite shops from china. They have great deals and coupons, what are really unmissable prices for goods. If the order have problems or warranty needed, the support always helpful and giving solution within 1-2 days.

Date of experience: August 6, 2019
Brazil
1 review
0 helpful votes
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Insane discount
July 27, 2019

I always shop at gearbest,
I live in Brazil and I receive all products with a great delivery time.
The last purchase I made got an insane 70% off two coats.
Never seen anything like it on other shopping sites

Date of experience: July 27, 2019
Japan
1 review
1 helpful vote
Follow Scott T.
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Worst online shopping experience I've ever had. Check the Better Business Bureau website, F grade. All of the glowing reviews you read are written by paid scammers.

They don't have any stock, and they don't know when they will get any. They just take your money and then string you along for weeks at a time, with customer service telling you the product will ship soon.

One item I ordered from them that actually did arrive came in a box that looked like it had been fished out of a dumpster.

Company run by scammers. If the deal is to good to be true, it is. Avoid this company at all costs!

Date of experience: January 6, 2019
Lily L. Gearbest Rep
over a year old

Dear Scott,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
I am sorry that the order number which you offered is incorrect.
Could you please check again and PM us the correct order number?
Or please contact us at: https://support.gearbest.com/ticket/ticket/cat with the subject "complain from Sitejabber".

We are looking forward to hearing from you and will do our best to help.

Best regards,
GearBest Customer Service Center

Greece
1 review
0 helpful votes
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Gear Best
September 23, 2019

Gear Best is for me the no. 1. e-commerce platform for quality affordable products, providing excellent overall service & shopping experience, cost-efficient delivery service and aftermarket support. What more can you ask?

Date of experience: September 20, 2019
Philippines
1 review
0 helpful votes
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"so far this is the fastest store in shipping goods with unbeatable price! I placed an order and received it after 4 days! That was blazing fast! Received them in good condition! Great Logistics partner as well! Customer service is great! They are very helpful!"

Date of experience: May 21, 2015
Germany
1 review
0 helpful votes
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Заказывал много раз у этого продавца и ни разу не было проблем. Доставка в Германию очень быстрая, есть склады в Европе. Часто бывают акции и можно купить дорогой товар по низкой цене. Очень рекомендую!
I ordered this seller many times and never had any problems. Delivery to Germany is very fast, there are warehouses in Europe. Often there are deals and you can buy expensive goods at a low price. Highly recommend!

Date of experience: January 24, 2019
Portugal
1 review
0 helpful votes
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Hello, i made some shops on Gearbest and until now i'm very happy with the things I buy, nothing to say about the support center, twice needed info are quickly response, shipping is acceptable 3 a 4 weeks produts in hand, good shop, recommend buying, good stuff, and cheap prices, very nice.

Date of experience: December 17, 2014
RU
1 review
0 helpful votes
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I had a dream to build a system of "smart house". With Xiaomi products, this has become a reality. For small money, you get a single system, including motion sensors, security cameras, door / window open sensors, smart teapots, lamps, air purifiers and much more. Now I can, anywhere I am, see who came home, turn on the lights, run the robotic vacuum cleaner, turn on the kettle. The basic set will cost you only $50.
What are the advantages of the Gearbest.com store? This possibility of free shipping, secure payment system (PayPal) and professional customer service.
I`ve received my parcel within 3-4 weeks. Everything was qualitatively and securely packed.
I can only heartily recommend Gearbest.com for shopping.

Date of experience: February 4, 2018
Netherlands
1 review
0 helpful votes
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Best Service!
December 24, 2015

Ordered a beautiful bluetooth speaker, unfortunately it broke down and got a new one for free without hassle! I would recommend Gearbest as they are really focusing on their customer service. The quality of the products are checked by the customers themselves (so myself too!)

Date of experience: December 23, 2015
RU
2 reviews
0 helpful votes
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Nice store
December 22, 2015

The store often sell goods at very attractive prices. The order W************** was made 10.26.2015, 10.30.2015 sent, as evidenced by the photo package. 11/13/2015 goods have been received - a total of 18 days - it's very good for delivery to Russia. Were obtained 2 original LED lamps Xiaomi, everything fits the description.

Date of experience: December 22, 2015
Greece
1 review
0 helpful votes
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The best shop with the best prices
August 28, 2017

Gearbest in my opinion is one of the best online shops. You can find many deals with a lot of variety. Also in many cases they provide free shipments. I have bought some things and until now im very satisfied

Date of experience: August 28, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443