It is an excellent store, with honest product descriptions and 100% functional customer service policy, I always buy and indicate whenever possible the gearbest to my friends and family.
Gearbest is really the Best, I'm Shade0/Kraisus0 alias Andrea on Gearbest, I would recommend Gearbest to everyone who want to make online shopping, there are an infinite number of item to buy, of all types, I'm buying on Gearbest from 1 year and I never had problems, shipping made in delivery time and really cheap, you can pay with Paypal and make an insurance, the best of gearbest are prizes, they have no equal.
Absolutely recommended!
Andrea, 05/11/2017
Until now, I have made two orders on GearBest, first was on Jan 16,2017 with order number W**************, and the second one was on May 05 with order number W**************. Both of them were sent using Netherlands Registered Post. Both of packages came on my adress in about 20 days which is pretty solid if we consider distance beetwen locations and cost of the shipping which is really small. All products came in perfect condition and were good protected. Quality of the products is also pretty solid if we have in mind their price. At the and, I can say that GearBest is great place for shopping and I will definitely buy here again.
So I ordered an mipad 2 from gearbest which was shipped on 5th of April. They said, it''d get to me in 25 working days. ITs been a month since the item was shipped. Has been in my country since 22nd of last month. And there is absolutely no details as in where it is, if it has cleared customs or not. Niether the netherlands post people who are responsible for the shipping nor the gearbest people know what happened to my product. The tracking id doesnt show anything after it entered my country. All they do is keep telling me to be patient and wait for my package. Two products I ordered from Ali express got delievered in this time and their tracking is impeccable. I'd suggest people avoid ordering from this site. The tracking and courier service is HORRIBLE.
Products with good quality, new and original, at great prices.
Last time my order was late and they did their best to find it and then the order arrived short after.
Recommended for online shopping.
I ordered a lot of things from Gearbest, and everythings arrived perfectly in time and with a good package (no possibilty to damage it during the travel).
On the website every things have a good and complete description, with which you can have the right idea on what you are going to buy!
In my case a I ordered a phone (Xiaomi Redmi Pro 4) and the quality is very impressive! It arrived in Italy in only 9 days! (AMAZING!)
I am going to buy a lot of things on GearBest!
I want to say that this is my real objective experience and I want to share this with other people!
I have been shopping on Gearbest for a few months and I can honestly say I'm perfectly pleased with them. Orders come as advertised and at the right time, and their customer support is amazing.
The website is well build easy to check the product and the prices are clearly less expensive from other websites. For any issue that may happen they will do their best to find a solution.
Dear abdelleh,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center
My first experience on Gearbest was very positive. It seems to me it's a good seller.
I requested a support and they prompt replied me less than 48 hs.
I would buy again from them.
I bought about 20 products on this site and they are all original and works well.
Shipment is also good, I got my items in estimated time.
They have lowest prices compared to other sites.
"Gearbest sells good wuality products in really good value. No problems with warranty as after-sales always alsnwers in 24 hrs. The offer very often promotions and discounts which make it one of the best sites to buy online. The have basicly everything, fro mclothes to electronics. They have never dissapointed me. Easy and safe forms of payment.
Ordered an item in January 2017 and they took my payment. Heard nothing for months. Finally they tell me they have refunded me. After waiting for payment to be refunded nothing!
Turns out they DON'T refund you but put YOUR money into their OWN GB WALLET account!
So basically they take a payment for an online order that they never intend to fulfil which is against all Long Distance Selling Laws here in the UK.
Basically *****! NEVER EVER USE THIS SITE - EVER!*****
Dear Scott,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The refund on store credit is just one option we offered.
We have sent a message to provide more details of the refund for you, please check it and reply to us there.
We look forward to hearing from you soon.
Gearbest.com
Bought watch on 26/7/15 despatched 30/7 still in Heathrow 1 month later - offered 40% refund - after several emails and another month increased it to 60% refund - escalated through PayPal and they offered a full refund IF I stopped PayPal claim - have now been refunded by PayPal
BUYER BEWARE DISHONEST COMPANY THAT DOESN'T ABIDE BY UK TRADING LAWS
I bought Alfawise H96 Pro+ TV Box from Gearbest on Aug 05,2017 21:59:53 PM. I received my order after two month. From start Wifi connection to the box had issue and I could not use wifi on this box. I was happy at least to use wired internet connection but since last two weeks exactly on every 30 minutes box disconnects from internet. Looks like there is a factory setup to disconnect the internet.
I only reset the box to factory setup but still box showing the same behaviour. All Gearbox offered me is either I should pay 45 USD for new box or accept 25 USD as refund. Looks like this is my fault to loose 45 USD on Faulty box.
Dear mike,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contactus on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwaring this email to reputation group.
We will be always at your service.
Thank you for your kind understanding and support.
Gearbest.com
The combination of services they provide from the flash sales and low prices, combined with their fast free delivery (I paid for a delivery from another similar website with DHL and it actually took a day longer than GearBest as the other site did not ship it immediatly) makes this site one of my most reliable and trusted online purchasing sites. The best aspect is the online help ticket system (most other sites use emails which they take a long time to respond to) and live chat which is always online (again, unlike many other similar sites which the 'live chat' just links to an email page) menas the one problem I had from around 15 group purchases I have done was resolved in a couple of days, and I was always updated of what is going on. If you want to buy any items from china I would make this site your first choice as I have.
Already bought several things at Gearbest, always corresponded to expectations, although sometimes the delivery clapper largely exceed the announced time
I just purchased two items from GearBest roughly a month from today, and I have contacted customer service several times and all they say is that, the product will be sent our shortly. So many excuses, and till now, i still wait for my (2) products to be shipped out!
SUPER BAD SERVICE!
Dear Emma,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best regards,
Gearbest.com
I MADE AN ORDER THAT WAS SUPPOSE TO BE 1 WEEK FOR DELIVERY ON THEIR PROMOTION. THEN THEY TELL ME WHEN I INQUIRE VIA MESSENGER THAT IT IS BACK ORDERED 2-3 WEEKS AND THEY COULD REFUND OR WAIT. ( THIS IS THE DAY AFTER I ORDERED) I SAY REFUND AND THEY SAY NO SORRY CANT DO THAT IT SHIPPED... WITH IN 1 HOUR OF BEING ASKED IF I WANT A REFUND. NOW THEY REFUNDED THE $2 FLASHLIGHT THEY SOLD ME NOT IN THE FORM OF CASH BUT IN SOME POINTS SYSTEM IN THEIR WEBSITE! THIS IS ILLEGAL. I'M REPORTING THEM AND DISPUTING WITH MY BANK! SCAM CHINESE COMPANY BE WARE! SUBMITTING THIS TO POST OFFICE FOR MAIL FRAUD COMPLAINT!
Dear Customer,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
There is clear dispatch time of the item indicated on the website.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest.com
I really like this site for some simple and honest reasons:
There are no scamming advertisements or clickbaits, the prices i see on the screen are the real prices
This site lets me pay via boleto (which helps me and many other Brazilians)
Low prices, with very good quality products
User friendly
Helpfull support (only had troubles 1 time)
Free shipping
The tracking system could be a little better, as mine does not shows the pictures of the order packaged
Overall a great site, would (and Will) buy again here. 9.8/10
Gearbest offers one of the best shipping experience i've had with Asia based stores with arrival times less than a week away from the payment day! Extremely recommended.
Overview
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nim,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We have sent you an email to your yahoo email with a top solution. Could you please check and give us a confirmation back?
Thank you for your time.
Gearbest.com