Wow, the service is great.
Although online shopping is nice, it never feels secure due to frauds or wrong order.
Gearbest never disappoints me, and while I had issue with part of product, they credit me back and game me extra credit for the problem I encountered.
I am going on and making more nice shopping for me and the family from them, without worries.
Thank Gearbest, you are the best.
A small part was missing from an item that I purchased from GearBest. I contacted the company twice and never received a response from them (except for a canned acknowledgement that said someone would get back to me in 24 hours).
Gearbest is a platform that sells products in its own name and hosts sellers. I bought several block construction toys from 3rd party sellers and a few technical gadgets, some of them from Gearbest directly.
Delivery is usually in original packaging, which maybe a real asset for presents, collectors or when planning to resell down the road.
Support is friendly and competent, better than Ali which seems to be highly standardized and automated
Delivery lead times are longer than on Ali or ebay. Reckon with 3-4 weeks for delivery, if item is in stock. Note
Prices are usually higher than on Ali, even when discounted from sky high 'moon' prices.
I am happy with the items and deals I got from the Company. Anytime there is a problem with an item or order the customer service are always ready to sort it out within 24 hours.
I recommend Gearbest to anyone.
отличный интернет магазин. всегда низкие цены. есть система накопительных скидок. быстрая доставка, в Украину приезжает в среднем за 2 недели.
всем советую!
A great online store. Always low prices. There is a system of cumulative discounts. Fast delivery, come to Ukraine on the average for 2 weeks.
All the advice!
Order number: W**************. Apr 26,2017
I like gearbest.com very much. It´s my favorite online store for china gadgets and electronic equipement like cell phones or tablets. I live in Germany and ordered several items from EU-Warehouse or directly from China. The products are much cheaper than other stores. And also a good customer service ist very important. Gearbest has an excellent customer service. They helped me several times before and more important, after an order. So, I can tell you, the gearbest shop is real serious and I like shopping at gearbest very much.
For German orders please choose "Germany Express" for 2,99 USD... so you do not have to pay taxes.
I've had a very good experience buying on Gearbest, and I'm satisfied with both their service and the products I received. The order process is painless, as expected, and they have EU warehouses, so the goods arrive quickly.
Gearbest is my favorite online store from here I buy Chinese electronics. They sell all kind of stuff - from clothing to smartphones and RC toys. They have cheap prices and good online support service. Back in September-October I bought several items from them, including accessories for iphone. All these orders were quickly dispatched and arrived in two weeks. Quality and price of these goods excellent, it is hard to find a better deal on other sites,
I have been dealing with Gearbest for almost two years and I am very happy with how things have working out. Low prices, lots of discounts and promotions for many products adding to fast and good shipping, those are the things that you look out when you want to buy something from websites, and Gearbest not only gave that already, but they keep improving every detail of any purchase.
I only had one problem with one of my orders, because it didnt come but after a while and a bit of talking, they kindly full refunded me.
So, I hope they keep the pace, always improving, so they can be the top choice of online shopping.
I just received my 11th order from gearbest. All of them were in perfect packaging, no transport marks, scratches etc. They managed to fit in the declared delivery times even though I picked almost the cheapest delivery option (registered air-mail). Their prices are half the price in my home country, so the goods are pretty cheap but it doesn't mean the quality is poor. I'm definitely going to buy more stuff from them.
Nice shop with tons of goods for a good price. Regular deals, coupons, points for reviews makes this shop one of my favorite. Pretty fast delivery, quick support response, lots of reviews makes product selection easier.
Ordered 7 packages during past few month. If you receive goods with manufacturer defects or made by shipment company - you can expect substantial discount if you don't want send them back for a full refund.
Try it, you wouldn't regret.
I purchased several items from Gearbest over a week ago. When I inquired about why the order still showed "PROCESSING" they informed me that one item was not in stock and offered 3 options. I chose the option for them to replace the red drone pros with green ones. Couple of days later the order still did not ship. After asking about it in the live chat, they said several items were on backorder. I have raised a dispute/claim against them on Paypal. AVOID Gearbest. They are a very dishonest company. They should be barred from selling.
I tried shopping from Gearbest for many times purchasing smartphones and their accessories over the last year. And everything was cool and authentic with high quality especially Xiaomi smartphones.and the delivery to my country is between 20-30 using standard shipping methods like Netherland post or Singapore post and I think it" really a short period.in addition to that, the support center is professional and responsive. Finally, I recommend Gearbest online store for you.
Bought a few items, included my personal phone (Mi MIX 2S) and tested all their services, products and warranty, I can say that the experience has been unbeatable. I have not only been able to access gadgets and other hard-to-get purchases in our local market, but I have also been able to find great discounts and offers. The orders have arrived on time with comfortable and fast transactions (Less than 2 weeks to arrive having picked free shipping), and the customer service has answered our doubts effectively and diligently. I can not be more satisfied.
Have made purchases from them, I received email it has shipped, but when you try to track item with tracking number provided, it doesn't even exist!
Have sent multiple emails, and get no response
WP************** order number... would really like to know where it is
Dear stella,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We have sent you an email to ****2@gmail.com with a top solution. Could you please check and give us a confirmation back?
Thank you for your time.
Gearbest.com
Gearbest is the best place to buy. I am extremely satisfied with the experience.
I brought a smart watch phone for unbelievable price. (nik - Indusara / order No. WW************** / Date - 04 November 2015)
Arrived on 26 November 2015
Payment and shipping methods are really good.
I would highly recommended Gearbest for online shopping. Thank you very much Gearbest.
I want to say that the site has a pretty nice design. Finding the desired position sosotvlyaet not easy. Everything is simple and clear. Our customer service is prompt. No complaints. However, there are complaints about the delivery. I think it could be more operational.
The Nova Core Quad Copter, is hard core, seriously this thing you get a lot of bang for your buck. For $19 you can have just as much aerial fun as someone who paid $100 for a quad copter. No kidding, I hate to sound like an advertisement for them, but however I am just being truthful. Its built nice all the major internal components are protected it comes with built in prop guard. It's just a little hobby of mine. Flying stuff, because I cant lmbo,, seriously if you have a child or spouse into this thing get for them they will thank you and so will your pockets.
30 days out, no item no tracking available no answer from gearbest where my order is. I have contacted them 5 times now and all I got was a cookie cutter email saying " you didn't pay more money to track your item so keep waiting ". This company is a joke, customer service is nonexistent. GOODLUCK
Dear Troy,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
We have sent you a message regarding your issue in your account. Please reply to us there.
We hope you will receive your items soon.
Gearbest.com
I buy a lot of small gadgets from this shop and I've always been satisfied. They offer low prices, with many initiatives to save money like flash sales or point that you can earn reviewing the products you buy. The shipping time has been reasonably fast, I always buy from China warehouse and I use registered mail or express shipping and the time is about 10 to 15 days. Everything arrive always well packed. The customer service is good too, if something go wrong they offer refunds or, if your parcel get lost and you buy the insurance( which is cheap), they resend a new product. Until now I don't have nothing to complain.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Chris,
Thank you for notifying us of your complaint. We are sorry for the inconvenience.
We have reviewed your issue in detail and offer you solution in the email now. Please kindly check and reply us.
Awaiting for your early reply.
Best Regards
Gearbest.com